evo

Love the Patagonia Houdini jacket but would never purchase anything from Evo again. I didn't realize this was the men's Houdini so I ordered a medium, and then after wearing it and friends commenting that it looked a little big for a medium I realized it was a men's medium and tried to exchange it for a small but couldn't because it was worn. I realize this is 100% of my fault for purchasing the wrong size and not checking the routine policy, however had I just purchased it through REI, Patagonia, Backcountry or Mountain Gear like I usually do and this would not have been issue. So now I paid full price for a jacket that is too big for me, and Evo will not do anything about it. When I called they did offer 10% off another jacket, like seriously, then I'm basically paying twice for 1 jacket. I have zero incentive to shop here when other stores have the same items and same or better prices with way more flexible return policies.

Absolutely terrible quality control. I ordered 170cm size skis and they shipped me 177cm size skis. I called them up and they printed a label for me to return it and get the right size shipped to me. But get this, the second shipment was also 177cm even though the shipping label clearly said 170cm. How do you mess this up TWICE? Wouldn't someone make doubly sure that it is right the second time around? Pathetic customer service, I was so excited to buy my first set of skis and now I am just deflated.

I ordered a product from a different site on a Sunday was not informed until also 1pm on Monday that the product was sold out. So I had to search for an old product which led me to Evo. I ordered my bindings around 3pm on Monday and within the hour I had confirmation that it shipped and would arrive at my home sometime Wednesday. Works great for me because I'm leaving Wednesday to use these bindings. Just so happens I got home Tuesday morning at 10am and they were waiting for me. The stress has been lifted and I can't wait to make another purchase from Evo. Thanks for saving the day so I don't have to enter my competition with old bindings.

The Head Kore 105 is a remarkable light weight ski that crushes the terrain, I ride the 189cm and I can't tell you how quick and maneuverable this ski is in all conditions even high speeds. It can rip the groomers but also shred the outer areas! With ease. I also ride in the new Kore 1 boots that are equally as light weight as the ski which makes a great set up and comfortable, but very quick to react to big turns and cutting speed when you need to. I ski in Alaska and this ski set up is great!

Terrible, the worst e-commerce experience ever. I ordered for my kid on 11-25-2022, which they indicated it will be delivered by 12-07-2022. Now it's 12-16-2022 but it's not even shipped yet - keep showing it's ready to ship. I called them several times, the machine answers they're very busy so don't accept calls then disconnected. I emailed their customer service several times. First time they answered and said the product is not available (still, they are shown available on the website) and requested should cancel or receive a replacement skis, so asked what would be the replacement - brand, model, price etc. No answer until now. So requested cancel the orders and refund them. No answers again yet. They're full of lies (still selling the products online they don't have), they're stealing (by not shipping, not delivering for weeks, not refunding). They're seriously something wrong. Don't buy there. I'm sure I'm not the only one experiencing this currently. They don't have the skis that they show online. And they keep lying and no reply.

I don't post here but have proof of the purchase: the emails from them, etc.)

Warning to potential evo.com customers. It's not clearly stated on their website upfront that returns aren't free. I'm sure it's in the small print but it should be on the main menu.

This company is horrible. Just about every aspect of the customer service chain from order, to follow up, to return has been awful. They appear to focus on attempting to be hip and clever (i. E. the voice mail prompt you are subjected to when attempting to connect and clear up their mess), but when it comes to doing what needs to be done they are misguided and incompetent. I have ordered from several other online vendors who understand that the potential risks associated with online orders can be mitigated by a fair return policy and steadfast customer service. In such cases, I confidently spend signifiant amounts of money knowing that I will be taken care of if/when the rare problem arises. Evo does not grasp this essential element of successful online retailers. In my case, they foolishly proceeded to screw me on a 272 dollar item that was a piece of a $1200 order. I will never purchase from them again and would advise you to avoid them so that you do not encounter the same treatment/end that I did. Superior alternatives for your hard earned money/skiing needs exist.

I accidentally shipped back the wrong piece of equipment with my return, Brett and the warehouse team helped me out big time and took care of it. Awesome customer service! Thank you Brett and team.

They make you physically come to the store and then make you wait. I'm ten minutes away and they made me drive over and then back home and then back to the store. Bad business model.

Started buying from them 4 years ago, every transaction had been great and timely. Returns were super easy, etc. The last two transactions have been utter nonsense. One involved a return of a jacket with a clearly defective zipper. That return was 'started' 12 days ago. They finally acknowledged getting the item at the start of the week (although UPS claims sooner) here it is 5 days later and still no refund. Paypal didn't wait 5 days to take my money. I sent an inquiry and the (usually in 24 hours) has long since passed without any response. I have purchased 3 pairs of skis and two pairs of boots misc items like goggles and base layers plus two jackets from them. The last pair of skis took forever to arrive. Orders used to show up in a matter of a few days now it's a week or more (in the case of the skis more). Recently bought a pair of skis I needed for teaching lessons, online from a brick n mortar ski shop in Vermont. They arrived with bindings properly mounted in 4 days (to Minnesota). When EVO started and were trying to carve out online bizz they were doing a fantastic job now that they've got their niche and following one has to wonder if it isn't time to find the next hungry online retailer for a set of bindings for the skis that finally arrived too late for the Holidays.

After "assuming" I got a great deal on skis and bindings online, I went to shop to get them mounted (it was the third shop I tried comparing mounting prices) and they charged me the going rate of $100 for mounting, and as I walked around in the shop, I saw the same ski and binding in the same size and they offered me a better price with FREE mounting. Apparently I paid online MSRP prices when most shops just charge "retail" prices. NEVER BUYING ONLINE AGAIN! I could have saved over $300, plus time, plus energy, plus frustration. I hate to admit it, but I learned my lesson.

I bought a jacket online. It arrived, I tried it on. I decided that I didn't like it. I returned it. I was already annoyed that I had to pay for shipping again on the return. I never got any update that it was received. Thankfully I had package tracking on the item, so once I saw that it was delivered I reached out to inquire about my email.
I was told by a rep that they take forever to process returns, therefore I should get my refund in about a week. (paraphrasing) I waited. No refund came. No further information came.

I had to reach out AGAIN to inquire about my refund. I got a very long response about how the tags were missing and the item was worn. As I mentioned, I put the jacket on for 10 seconds and put it back in the box. Clearly the top notch stocking staff damaged the item. They offered to either return the item back to me or refund me 70%.

So at this point I was livid, not only did I already wast about 20 dollars on shipping at this point, now they decided to keep even more of my money because their staff likes to blame customers for their mistakes. I wrote them a very angry email and immediately got my refund. How funny how quickly that happened.

This was the first and last time I ever purchased anything from EVO.

I have purchased multiple items from Evo.com - Snowboards, bindings, wakeboards, etc. I didn't have any issues.

This time around I tried to take advantage of their price match guarantee. The requirements are clear. Must be the same item, sold in the US by an authorized reseller. They will beat the competitors price by 5% if they are not already better.

I submitted the paperwork and it was rejected. Although they confirmed all the details were correct, they could not sell the item for the same prices as the competitor because the price was below the manufacturers asking price. I. e., the deal was 'too good'. All requirements were met, but would not even give me the same price.

That is not great, but its gets worse. Not only would they not match my price - they were going to report the OTHER website and told me that my price may not be available anymore because they were going to complain. I had better act fast!

So not only did they not meet their own guarantee, they were actively going to increase the price on the other website and put my purchase in jeopardy. This is like taking $50 out of pocket.

One way to price match is lowering your price... I guess the other is to increase theirs.

There are other ways they could have handled this. Not thrilled, will be shopping elsewhere.

I had an evo car for 34 days back to back and paided every day sometimes twice a day... then after paying 400 out of my account which was suppose to be a payment of 300 they took and extra 100... then the following morning I call evo to ask what my. Balance is as I had to transfer over 3 times to a new evo cause their cars kept breaking down on me or getting a flat tire everytime I start it! So then I call as I said. And the guy tells me there 517$ balance on my rental I said thats wrong u guys just took 400 yesterday I said do not put that through its wrong... so he tells me he's going to read comments on my file he will get back to me its Friday my bday so I relax a bit and say sure no problem... 5 mins later he comes back on the line and says. So looks like the payment went through... I said I just told u not to put that through its the wrong amount... he's says oh I'm so sorry let me see what I can do puts me in hold... manager gets on and says I understand how u feel but there ls nothing I can do as it will take 3 -5 days to show up in your account so I get really mad as that was all the money I had for the weekend and its my bday... so I tell the manger he needs to figure something out they left me broke all weekend... so manager calls me back 10 mins later and says... so I talked with my people and this is what were going to do for to you, were going to postpone your pre billing for ya till Monday. Only because they took my money and I couldn't pay then till they fixed there mistake they didn't say sorry they didn't do nothing... oh wait im wrong they ask for another 400 $ no joke