Kevin B.

Started buying from them 4 years ago, every transaction had been great and timely. Returns were super easy, etc. The last two transactions have been utter nonsense. One involved a return of a jacket with a clearly defective zipper. That return was 'started' 12 days ago. They finally acknowledged getting the item at the start of the week (although UPS claims sooner) here it is 5 days later and still no refund. Paypal didn't wait 5 days to take my money. I sent an inquiry and the (usually in 24 hours) has long since passed without any response. I have purchased 3 pairs of skis and two pairs of boots misc items like goggles and base layers plus two jackets from them. The last pair of skis took forever to arrive. Orders used to show up in a matter of a few days now it's a week or more (in the case of the skis more). Recently bought a pair of skis I needed for teaching lessons, online from a brick n mortar ski shop in Vermont. They arrived with bindings properly mounted in 4 days (to Minnesota). When EVO started and were trying to carve out online bizz they were doing a fantastic job now that they've got their niche and following one has to wonder if it isn't time to find the next hungry online retailer for a set of bindings for the skis that finally arrived too late for the Holidays.