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evoReviews 30,916

4.5

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evo Reviews Summary

evo has a rating of 4.5 stars from 30,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with evo most frequently mention customer service and great experience. evo ranks 1st among Outdoor Clothing sites.

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New Jersey
1 review
0 helpful votes
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I bought 3 pairs of Rome bindings for my daughters and first time they used them the buckles locked up and I could barely pry them off. EVO wouldn't take them back and replace them with bindings that worked. I will never buy from EVO again.

Date of experience: March 15, 2021
Michigan
1 review
0 helpful votes
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Incredible
March 4, 2021

I recently put in a price match guarantee and they say they will match it at a 5% discount, and they accepted mine. I called customer support and gave them my credit card info and asked to change the length on order from a 179cm ski to a 186cm ski, the lady on the phone was very quick and professional and easy to understand. I then rethought my decision to get a 186cm ski and then sent a text message and asked for them to change it back to 179cm, less than 10 minutes later, boom, order changed, the customer service was incredible and I highly recommend using them

Date of experience: March 4, 2021
California
2 reviews
2 helpful votes
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Worst return policy
January 18, 2021

The item arrived as expected, but when I rode the board, it was not right. The bindings also have issues. When I approached them and sent photos they said they won't return anything that's been used at all! Their policy is ridiculous in my opinion, but what can you do? I know I personally will never order from them again. REI has a great return policy, wish I would have known prior to wasting my money on this site.

Date of experience: January 18, 2021
Cole S.
0 reviews
0 helpful votes
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Lol
January 16, 2021

Lol

Date of experience: January 16, 2021
New Mexico
2 reviews
0 helpful votes
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Awesome customer service
December 31, 2020

Sara Hamme handled my issues with great care and resolved my problem quickly. I am more than satisfied with their customer service and products, alike. Thanks Sara, and Evo.com. My go to now.

Date of experience: December 30, 2020
Washington
2 reviews
0 helpful votes
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I called to see if an appointment was required to get two recently purchased snowboards waxed (both purchased from Evo). After waiting 23 minutes and listening to oh hold music, an employee picked up and said, "I need you to hold for a second." I said, "I just have a quick question." The response, which took longer than the yes or no that I needed, was "I need you to hold for just a couple of seconds". Ten minutes later, still on hold I ended the call, and ant future contact with Evo.

Date of experience: December 12, 2020
Alaska
2 reviews
0 helpful votes
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The Head Kore 105 is a remarkable light weight ski that crushes the terrain, I ride the 189cm and I can't tell you how quick and maneuverable this ski is in all conditions even high speeds. It can rip the groomers but also shred the outer areas! With ease. I also ride in the new Kore 1 boots that are equally as light weight as the ski which makes a great set up and comfortable, but very quick to react to big turns and cutting speed when you need to. I ski in Alaska and this ski set up is great!

Date of experience: October 12, 2020
New Zealand
1 review
0 helpful votes
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Worst bikeshop service ever. I regret buying my bike on this mt wellington branch. I purchased a brand new 2021 trek and the bike has lots of noise on groupset plus since i bought it and i send them an email the day that i used the bike and take me a few weeks to bring back my bike because im busy at work then leave my bike on them for a week then they did nothing and saying a lots of reasons plus a rude 1 staff (but most of them is nice except on 1 person) im always buying online on evo and its nice and very fast delivery but on their service i recommend dont go on this mt wellington branch specially if your bike is just a normal complain (specially if just free charge because its a concern) maybe go to other evo branch

Date of experience: October 2, 2020
shane j.
0 reviews
0 helpful votes
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It all arrived on time like your site said so you won't here any complaints from me. I will definitely be purchasing from you again. Thanks

Date of experience: September 29, 2020
South Carolina
1 review
3 helpful votes
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Worst Exchange Policy
September 25, 2020

I bought a pair of gloves and needed to exchange for size. When I tried exchanged them as I was directed by an EVO associate, they charged me $7 and refunded my money. When I called to explain I wanted to exchange them not refund them, the EVO associate demanded I pay current price rather than the sale price I paid. Life is too short... Shop local and avoid on-line sellers like EVO who don't have their act together.

Date of experience: September 25, 2020
Colorado
1 review
0 helpful votes
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I have been an Evo customer for years now, and they really just do an incredible job. I mean I have purchased a ton of stuff from them if there is ever an issue or even just a question I have, they are on the spot with their customer service. Every small issue I have ever had (very rare) was fixed super quick and they often go above and beyond to assure customers are happy. They often have great sales on plenty of items on their really well laid out website. Not to mention the number of excellent articles about gear of all types along with sizing charts and overall just an amazing one-stop-shop for everything outdoors. I absolutely love Evo and the Evo team! There is really no way to explain how truly excellent these guys are, you just got to see it for yourself. Even the little details are to a whole nother level above everyone else. I really can't share enough praise for this company.

Date of experience: September 3, 2020
Carlos M.
0 reviews
0 helpful votes
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Didn't find quite the right size but it will do. The cap i tried to return but the rma never came

Date of experience: August 2, 2020
Douglas C.
0 reviews
0 helpful votes
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Customer service rep very helpful and phone wait time less than 30 seconds

Date of experience: July 9, 2020
Alexander R.
0 reviews
0 helpful votes
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Love the knee pads very breathable!
July 9, 2020

Love the knee pads very breathable!

Date of experience: July 9, 2020
Gabe R.
0 reviews
0 helpful votes
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Recomended trucks and wheels based on deck would be nice

Date of experience: July 9, 2020
Jeffrey E.
4 reviews
0 helpful votes
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Great, user friendly
July 8, 2020

Great, user friendly. Very helpful details of description of each items.

Date of experience: July 8, 2020
John B.
0 reviews
0 helpful votes
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Easy simple quick shipping is a bit expensive otherwise all was good

Date of experience: July 8, 2020
Sanjiv k.
0 reviews
0 helpful votes
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Things went smooth
July 8, 2020

Things went smooth. Very expensive shipping to Canada

Date of experience: July 8, 2020
Jessica F.
0 reviews
0 helpful votes
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Excited for my Arbor longboard!
July 8, 2020

Excited for my Arbor longboard!

Date of experience: July 8, 2020
Jose C.
0 reviews
0 helpful votes
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Excellent selection and prices!
July 8, 2020

Excellent selection and prices! Also the website is well done and easy to use.

Date of experience: July 8, 2020

From the business

evo is a leading online retailer of outdoor gear and fashion apparel. Shop? Here for the? Best selection or check out our outlet for the best deals.


evo.com
Founded in 2001
Seattle, WA, United States