Ever Pretty

Worst customer support ever I'm never going to order any dresses from every pretty dresses.
They don't state their time frame at the check out section for a custom size dress. How can it take more than a month to receive one dress? I'm now with no option left to wear for the Gender reveal party. I trusted them but they Even can't help with fast delivery process. The worst decision I've made in trusting their website.

As we are preparing for my son's wedding, my daughter ordered the long Lace Cap Sleeve Bridesmaid dress in her size from Amazon. Since it was too tight, she ordered a larger size directly from the Ever Pretty company. They mailed her a dress that had a large stain on the chest, numerous holes in the fabric, and pulled threads in the back. The tag was attached to the dress, but the dress looked like had been used, returned, and resold by Ever Pretty. My daughter sent back the dress and was able to receive a refund. However she was very upset by this disrespectful experience. Ever Pretty is trying to scam customers by holding their money and mailing out damaged merchandise.

I will forever be grateful for Ever-pretty.com!... I'm in an electric wheelchair and no other mother of the bride dress on any other website would help me...but ever pretty helped me and they are the nicest company ever!...my dress is a perfect fit!

Buyer beware! I ordered 3 of the surprise bags to find a dress for an upcoming wedding. I recieved 9 of the same style dress in 4 different colors. Not that every bag was the same, but every dress within the bag. When reached out to customer service I got " Lucky bag order random color, anything can happen." Would not recommend unless you want 3 of the same style dress. I also left this review on the website with a one star and it has to be "approved."

Their Customer service is horrible. I called several times right after I placed an order to update a shipping address during business hours they never answer the phone. Then I send them an email it took them several hours to reply. The agent said it was too late to get it corrected. USPS doesn't even have my package yet. They didn't try to help at all

The customer service is horrible and they give you a very short window to return the dresses. You are responsible for all shipping costs and packaging, etc. If you miss their "deadline," they will not refund your money. The dress was horrible quality and not attractive at all in person. Please do not waste your time or money!

I just received this dress that I thought looked pretty on line. It's terribly cheaply made. I am trying to return it but haven't heard a word from the several emails. They say they are based out of Irvine,California. I'm going to send it to Irvine and hope to God that they credit my credit card. Don't order from them

I received a defective dress. The return policy states refunds will be issued, if the product is returned inside of 30 days. I requested their return address and since then all I have received is constant stalling and their refusal ro give the address. I have disputed the transaction through my bank.
Beware of this company

Bought a dress for my bf she didn't know what size would fit better. In the box no return label so I read contact them on website and you can pay for one. So I've filled out all the information and called and have left voicemails but no response! Beware buyers

Horrible customer service! They shipped an order that should've been cancelled! They refused to refund my shipping charges even though they had promised to do so. I decided to keep the item so I wouldn't loose my money but upon opening the package, I found defects (snags on the front) on the garment! I'm still waiting for a response for an exchange.

I love this dress! The plus size fit was perfect, slightly on the smaller size, but I ordered 1 size larger and it was perfect! The color was exactly as shown on the website, the quality was excellent, and it was fully lined too! It arrived too in 6 days. Thank you, will definitely buy from here again.

Do not shop here. Take your business elsewhere! Customer service is a joke and even if they mess up they will give you bare minimum effort to correct. You will be wasting your time and money. Once my dress FINALLY arrived it was wrinkled beyond belief. Run away!

AVOID THIS COMPANY AT ALL COSTS AND SAVE THE HEADACHE! First off, you have to pay for returns and they do not reimburse you. Worst quality of clothes, super cheap feeling and it just falls apart. Customer service is the worst I have ever dealt with. I've never been spoken to so rudely on the phone by any company and if you ask to speak to a manager, they don't have one. They have to submit an escalation ticket and you MAY get a call in the next 48 hours.

It been three weeks trying to get hold of anyone regarding returning the dress I purchased, because it's not the right size no one is responding my email and when I called customer support they keep saying to send email that is the only I can do return this place is a joke save your money

I felt compelled to write due to the plethora of negative reviews on here and other sites. I was very hesitant to order from ever pretty as a result. However, my experience has been extremely positive. The four dresses I ordered came within the delivery time promised and the quality was well above what I had anticipated for the little I paid for them. Don't expect the quality of Coast or Monsoon, but if you're on a budget and looking for a dress to impress, I would certainly recommend ever pretty. I kept one of the dresses and exchanged another. I followed the return instructions on the site and was contacted by a representative within 24 hours of my return request. I returned the items, emailed ever pretty proof of postage and the items were swiftly refunded. No problems or questions asked. I would certainly have no concerns about ordering from ever pretty in future.

If you order from this company, you will not be able to return or exchange anything. They are in China, it will cost you almost $100 to return anything, no one ever answers the phone and the mailbox is full, and the person who answers your emails is gifted at giving you the run-around until you just give up. I suspect this is their business plan.

I received a dress that had a rip just under the zipper. The dress is not discontinued is what they said and they are only able to refund me 30% which is not a lot compared to how much it cost.

This company has the Worst Customer Service I have ever dealt with. I was sent two dresses and charged for two dresses. I mailed them back, had photo receipts of the dresses being returned and signed for. It has been over 2 months and they only refunded me $51.00 of the $131.98 I paid. They said it was for shipping and tax. I PAID TO RETURN THE DRESSES. This company is a total scam. Buyer beware.