This was my first time shopping on the site and it was very convenient. They had a great sale going on that I couldn't pass up. Shipping was very affordable and fast. I had to return one item because it didn't fit and wasn't too much of a hassle. I definitely would purchase from this site again.
I ordered an "Acne" cardigan in midnight blue - evaChic sent me the wrong cardigan in a "green - something".
It was definitly not the cardigan - evaChic has shown on the picture.
But the best for last:
I refunded the cardigan for own account (!) and evaChic transfered me 100 USD less. I payed 378,03 USD and they transfered me 272,60 USD.
That´s rip off! Nothing else!
I was hesitant purchasing from evachic after reading the reviews. I saw some time ago a DVF dress I could not find any where else. Eventually, I decided to risk it and order it. I received it a week after I placed the order and I have to say that it I love it!
Ordered Sandro cardigan on May 11th, 2020. First of all they don't send email with order confirmation number and order summary, only tracking number, confirming item is being prepared for shipping. No other communications. I patiently waited 3 weeks, understanding that this is a difficult time for everyone and operation slowness. I emailed them on May 28th, asking when my order will be shipped, I was informed it will be shipped next day May 29th, no apologies, by the way. Today is June 10th, shipping status is the same "Tracking number created". Called my credit card to dispute transaction. I should have read the reviews before ordering from this web site.
I was hesitant to purchase anything from this page after all the bad reviews. Nonetheless, after reading some positive reviews from buyers in the US, I decided to give the website a try because a) Alice + Olivia Delora dress I was looking for was not available at the stores in the city I was in and b) the price was cheaper than the in store options. Honestly, I was so relieved with the service. Not only did I receive my order (Alice + Olivia Delora dress) in pristine condition but the package arrived EXACTLY on time (USPS shipping option). I placed the order on a Sunday and received the item by 10:30 a.m. that Tuesday (not even two whole days). I would definitely recommend this website.
Thank you for the safe packaging and communication, much appreciated. Exactly as described; just what I was looking for. Highly recommend this seller. Cheers, Laura
Worst retail website ever! I paid $209 for a sweater and only got reimbursed $174.50. EvaChic charged me $34.50 for the darn return (restocking fees, etc). It is such a rip off! DO NOT SHOP HERE!
After you placed the order, in a few days you requested to change the order. Typically order change/cancellation cannot be done
After 24 hours of order confirmation, but we took the trouble and made the change.
Then after we received your return request, we have refunded you after the item reached our warehouse.
Our refund policy as stated on our front page (https://www.evachic.com/return-shipping-policy/) states that for non-faulty items we apply 10%
Restocking fees. Also the initial cost of shipping is not waived.
This policy is in place over the last years - and the reason we have it is to discourages frequent returns, which will increase our operational cost and eventually impede our ability to bring discounted products to our customers.
This is my third purchase from evachic and it was easy process and hassle free shipping. Would be great if we get discount code for loyal customers. Lol
This is my second purchase from evachic and it was easy process and hassle free shipping. Would be great if we get discount code for loyal customers. Lol
Purchased on Feb 20,2018 ($567). Today is March 10th - still no delivery. USPS tracking states "pre-ship - awaiting item" I contacted their customer service, they said I should receive delivery by March 8 or 9th.
Here is the email exchange. I sent an email on 3/4, they responded 3/5.
Mar 4,19:00 MST
Hello, can you please confirm that the tracking number below is correct? It seems that it has not yet been shipped. Please advise.___________
Mar 5,11:43 MST
EvaChic Customer Care *******@gmail.com
Hi,
We would like to thank you for contacting us.
Regarding your question, your order is scheduled to be shipped before this Wednesday- expected delivery date is either Thursday or Friday.
Please, let us know if you have any other question.
EvaChic - Premier fashion Store
I'm a huge bargain shopper and in my opinion evachic offers clothes at great prices. Everything I bought was brand new and just as I expected. Will order from them online again!
This is a reliable place to shop for designer clothes at discounted prices. I have shopped here on many occasions, and I have always been happy with the items and customer service.
Very happy with my purchase! It took a little longer than expected but was worth the wait! Evachic even gave me a 5% discount to compensate for the wait. I really appreciate it! Would order again!
I made a purchase online that was TOTALLY paid by credit card on JAN29th.
It took them two weeks to tell me that my order was B. O AND they promised it would be available before the end of February OR I would be reimbursed. It is now Feb 27Th. The item is still not available AND they do not REIMBURSE me. This is the worst online experience ever. I have never experienced this; they sell an item that they don't have, they get paid for it. And when they say that It's not available they say that they wont reimburse the client. Buy somewhere else; a lot of other websites are reliable and do business with integrity.
I primarily order online since I live rural and they have competitive prices especially on the sale items and a very easy "my account" set up. I love eva!
Happy customer from Hong Kong. My third-time purchase already. I paid extra for expedited shipping and the package was sent by UPS. The package was well presented and quality of clothes is perfect.
Wanted to give evachica great big THANK YOU for getting the gift certificate out to my sister in 2 days. It was wrapped in a box with a big ribbon and she was sooooo surprized. We live 1,000 miles apart and I really appreciated the expert service and classey packaging.
My experience is the same as the others who have written a bad review. I am now out of pocket $400! The site looks legit but it's a total scam, if the prices seem too good to be true it is.
I purchased from them and received an email confirmation with a fake tracking number, it states USPS are awaiting the item, I ordered on Feb 15th and still not arrived to their facility, there is also no way to speak to someone to track an international parcel on their web site. Tried the customer care email link and that's a fake also. Tried their online help link and the 'same' person keeps telling me that they will look into it, they keep reassuring me that everything is ok but I never hear back from them regardless of how much I enquire.
Evachic seems to have covered all their bases in ripping you off! Fake site, fake tracking, fake invoice with fake customer care email link, the ability to not have anyone help you on the USPS site to question the validity of the tracking number, fake person on the live question site! I am sure that the few positive reviews on this site are fake also! It is incomprehensible to me how these people get away with this behaviour.
Overview
The company enjoys a generally favorable reputation, with many customers praising the quality of products, competitive pricing, and effective customer service. Positive feedback highlights timely deliveries, easy returns, and a user-friendly shopping experience. However, concerns about delayed shipments and inconsistent communication have also emerged, particularly regarding order fulfillment and customer support responsiveness. While numerous shoppers report satisfaction and repeat purchases, some express frustration over unresolved issues and product availability. Overall, the company demonstrates strong potential in customer service but must address operational inconsistencies to enhance its reliability further.
This summary is generated by AI, based on text from customer reviews
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- Hastings, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are very sorry about your experience. However after carefully reviewing the email communications we feel that you are rightly charged. As clearly stated on our website,: https://www.evachic.com/return-shipping-policy/, shipping costs (and customs fees for international orders if applicable) are non-refundable except for faulty goods. Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. We also charge a restocking fee to help us with the cost of returns -- we are a discounted store and we simply cannot afford frequent returns as the full-price retailers. By placing an order with us, you are agreeing to our terms and conditions.
You requested a return on May 21st. Same day, we emailed you a return authorization. On May the 24th, you mailed back the cardigan at your cost. You have never communicated to us that you received the cardigan in the wrong color. Had it been the case that you received the cardigan in the wrong color, it is only natural that you raised it in your return request because we always ask explicitly the reason for return. The reason you stated is "could you please send me a return authorization for my order". The fact that you had shipped back the cardigan at your cost shows that there is no mistake about the color.
You ordered the cardigan in smoky blue and you claimed in your review below for the first time that it is a "greenish" color. Please note there is no such a color option for the Raya short style offered from us. We have made every effort to display the colors of our products that appear on evaChic.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. We are very sorry that the color you received is not to your satisfaction, but this does not qualify for free returns.
Customer satisfaction is very important to us. It is not rare that we have extended free returns for customers who missed the return deadline etc. In return we are also seeking courage, constructive communication and positive behavior from our customers. Leaving a destructive review here definitely hinders our ability to serve good customers, hence we feel it is necessary to present the facts from our angle. Should you have any questions, we encourage you to contact us directly at hi@evachic.com