EurowingsReviews 4

I am extremely dissatisfied with the service I received from Eurowings during my recent flight experience. What happened is completely unacceptable.

I fully understand and accept that if I arrive at the boarding gate with luggage that is not included in my ticket, I must pay an additional fee. That is exactly what happened, and I paid the €60 requested without argument. However, the suitcase in question was a small, cabin-size suitcase. Despite paying €60, I was not allowed to take it into the cabin, which is unacceptable.

If I pay €60 at the gate, I reasonably expect to be allowed to take my cabin-size suitcase with me on board—especially given that the situation arose from a simple booking confusion. Instead, I was told the suitcase had to be sent down, even though I had already paid €18 in advance for checked baggage. Paying €60 on top of the €18 already paid is unreasonable. Either the suitcase should have been sent down free of charge, or, if €60 is charged, it should be allowed in the cabin.

The situation was made worse by the incompetence and unprofessional behavior of the check-in staff. They were unable to properly explain the situation, mixed English and German despite my clear request to communicate in German, and showed no ability to resolve a straightforward issue logically.

What is even more alarming is that I was instructed to leave my suitcase unattended in the boarding tunnel, with the explanation that "someone would eventually take it." This is extremely irresponsible. The suitcase could easily have been forgotten or stolen. There was no staff present at the location. Fortunately, a kind and attentive airport employee noticed the situation just before boarding and ensured my suitcase was handled properly.

This is by far the worst check-in experience I have ever had. If Eurowings refuses to refund the €60, then at the very least the €18 previously paid should be refunded, as I was effectively charged twice for the same service.
This has hapened on my flight from Stuttgart to Dubai on the 28th of November of 2025 at 08:15. The flight number was EW1152.
This experience reflects very poorly on Eurowings' customer service, staff training, and baggage handling procedures.

Eurowings is the worst - stay away

2 staff in dusseldorf Airport
Natasha
Brenes

Flight got cancelled in Heathrow Airport for 1.5 hours to dusseldorf airport. Then we missed the connecting flight to monte negros. Instead of booking an alternative flight to Monte Negro, they sent us back to the UK.

My family got nepali passport where transit visa isn't needed if the final destination doesn't require one.

Firstly the blonde Lady lied to us saying we cannot use any other transit where the border police said we can.
Secondly, when I asked why don't the euro wings book us a flight to monte negro via Istanbul which was departing later on, she said said that her colleague doesn't want to, but we can book the same flight with our own money.

Thirdly, with their incompetency and lack of professionalism, the blonde woman had the guts to say to us that she's been working for us for the past hour like she is doing a favour to us. She works for the company ' Euro wings ' getting paid to do the job and accommodate us the customers of Euro Wings in the best way on any circumstances or unless they don't take money from us in the first place.

Disgraceful company: be aware, as they are using the COV-19 Pandemic, to steal money from Passengers. Report them to the EU commission and the relevant authorities.

Before COVID I took 115 to 140 flights / year. I have seen pretty much everything and any sort of disservice. The one from Eurowings is one of the worse
Eurowings has shown significant flaws in their process and built-in practices in place, aimed at scamming their customers.
In the price of my Ticket Dortmund to Brindisi (Basic) a hand luggage was included for free.
Immediately after the booking I called EUROWINGS call center, to make sure, this was correct and they confirmed. On the day of the flight, I decided to call the contact center again (Yes, I did not trust them already). After one hour spent in the queue, with no answer, I gave up.

Scamming practices
At the check in the lady charged me immediately 5€ for checking in there (since when? And where was it written?!)
Nowhere in the whole ticketing system had Eurowings mentioned this, nor did they send a reminder before the flight. Silence Ignorance Traps customer defrauded
After collecting the 5€, the lady asked me to pay additional 40 Euros for the luggage, to which I exploded. I knew, something was being hidden by Eurowings through the whole process.
I argued that this was free in my Basic ticket. She pointed at my small (see photos), saying that was my hand luggage (measures 10 cm x 10 cmx1 cm, so this slides anywhere, including the hand luggage).
As this sleeve being converted into a hand luggage, the trolley became a second luggage, so I had to pay additional 40€ (half the ticket price), if I wanted to fly.
I asked to speak to a manager, which obviously does not exist. She said to contact the complaint department online. I reached to them and I got evasive copy and paste emails, so I decided to report them for illegal practices to the EU Commission.
Do the same if this happens to you
I requested an official apology by the company and the Kai advisor on Facebook who avoided to answer, as well as Michelle Polzin and Laura Piccolomo from the customer service, who tried to shut me down with a useless, time wasting Emails.
Disgraceful, stay away and report them as soon as they scam you.

I took a trip from Hamburg to Amsterdam via this airline in February of this year (2017).

My original flight was ok as it let me check in all was fine.

On my return flight which I may add had extreme importance as it was set to get me back to Germany, for an international flight home the next day (South America). Upon trying to check in the airline website was lagging and not helpful with dead ends and 0 simple navigation options to get me assistance.

Arriving at Shiphol, what seemed like all other airlines had counters except for mine. Ran over to the digital check in modules there was no Eurowings there either.

By the time an Aero Mexico representative assisted me from the upmost panic she saw me in. A supervisor came out to speak with me informing the flight had been closed. When in fact there was a solid 55 minutes before the flight departure, not to mention had no check in only carry on, plus the 30+ min spent looking for assistance.

In the end I missed my flight and the rude airport supervisor dude sent me off to a random counter to speak with a third party company about the missed flight as Eurowing had no counter of their own.

To wrap this up being EU and thanking my lucky stars I was able to catch a train only 6 hours to Hamburg, missed the final night and no show on all my accommodation plans ext...

P.S. - It is weird to see me write a bad review specially so explicit.