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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Everything was fast and professional! The car is almost new and clean. I'm satisfied
Excellent accueil, explications claires. Agence facile d'accès depuis l'aérogare, véhicule conforme à la réservation, en parfait état
Chère Parfair
Nous vous remercions d'avoir pris le temps de partager votre expérience avec Europcar Grèce. En tant qu'entreprise, nous nous engageons à offrir à nos clients des expériences de voyage exceptionnelles chaque fois qu'ils utilisent nos services.
Nous serons heureux de vous servir lors de votre prochain voyage depuis notre tout nouveau comptoir d'aéroport dans le hall des arrivées.
L'équipe du service client d'Europcar Grèce
Please inform the broker BSP Auto that the Europcar office is not momentarily in the Athens airport. We would have chosen another rental car company should we have been informed correctly on their website because of the waste of time.
Dear JAUFFRETS,
We appreciate you taking the time to share your feedback with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. We understand clearly what you are saying and we have informed BSP Auto about our location, even all the informations about how to reach us. Despite the fact that all instructions were in the voucher that was sent to you.
Although in the next 10 days we will be happy to announced the we will be in the Arrival Terminal with our brand new counter.
We will be happy to serve you on your next trip from the airport counter.
Nice car, very good and helping personnel during procession
Dear Dimitrios,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We will be happy to serve you on your next trip from our brand new airport counter in the Arrival Hall.
Customer Service Team of Europcar Greece
Thing were good from the moment we found the shuttel. The thing is that there isnt any clear station that cary the name of your rental service. We had a few moment we had to stand and wish that we are on the right place. After a flight with the kids those moments are better to spear from your coustomers
Dear Νitai z,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was be sent to you.
We will be happy to serve you on your next trip from our brand new airport counter in the Arrival Hall.
Customer Service Team of Europcar Greece
My experience was mostly good, however, on the last day of the rental (02 May) I was hit by another car from the rear and Europcar were meant to collect the police report and forward me a copy. This is still pending and I desperately need these documents to complete my insurance claim.
Suite à un problème nous sommes arrivés en $#*! pour récupérer notre voiture et ce $#*! a été accentué par l'impossibilité de trouver le comptoir Europcar, le site internet nous localisant le comptoir sur le tarmak de l'aéroport!? A l'aéroport personne au courant d'où pouvait se trouver le comptoir…J'ai appelé la plateforme Europcar qui malgré notre numéro de réservation ne savait pas à quel aéroport on se trouvait… Enfin, on vient nous chercher, le bureau était en fait un minibus sur le parking! Venant juste de dépasser les 2h de $#*! (alors que nous avions confirmé 1h avant…) notre réservation était annulée et pas de voiture pour nous! Nous avons dû attendre ensuite 45mn pour avoir une autre voiture… Donc un peu compliqué, cela aurait été plus simple si nous avions eu les infos avant!
The people I dealt with were all very friendly, and the experience was quick and easy!
Dear Stephen,
Thank you so much for your rating. Europcar Greece values your feedback. Customer satisfaction is our top priority.
We look forward to serving you again.
Customer Service Team
Arrival at the aiport, we could not find the shuttle to drive us to the agency and had to walk 500-1000m with luggage to get there. On arrival the car was parked, rather clean (but huge shewing gum on one of the protection carpet), it took in total more than 30 minutes before we could take off, although we were the only clients. The damage report of the car was not uncomplete and a new car inspection was performed in front of us. In the meantime I started to load the car with our lugage, but the europcar employee made me unload it so that he could show me and take picture of the air compressor and tire kit repair... after that I had to move the car on a different part of the parking so that the europcar employee could take pictures of the car on all sides... I NEVER HAD SUCH AN EXPERIENCE WITH EUROPCAR. Overall very disorganized agency and not very professionnal
Dear Gautier,
Thank you for your feedback and for bringing this to our attention. Να επισημάνουμε αρχικά ότι η ενοικίαση του αυτοκίνητου γίνεται μόνο με χρήση πιστωτικής κάρτα όπως πολύ σωστά αναφέρετε. We are so sorry to hear of your less than satisfactory experience with Europcar Greece. We understand the inconvenience the above incident may have caused you for this reason we have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards our customer.
Please contact us (email info@europcargreece.com, tel +302111903000) and we would be more than happy to help you. We do appreciate your business and hope to earn back your trust.
Remain at your disposal.
The Customer Support Team
Angela was very friendly, helpful and efficient. We arrived in Greece late and were on our way with the car within 15 minutes. Would highly recommend!
Dear Niali,
Thank you so much for your rate and your feedback. Our Team goes above and beyond to ensure our customers receive the best possible service.
We will be happy to serve you on your next trip in Greece.
Regards.
The Customer Service Team
Great rent a car experience! The staff was very helpful.
Dear MATTHAIOS
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Joanna was amazing, best customer service I have had from a car hire company - great attitude and friendly and explained everything perfectly.
Dear Joshua
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Personnel efficace et très accueillant
Rapidité pour récupérer la voiture
Dear GILLET
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Excellent service upgrading quickly, because we needed more room for luggage.
Dear Kjeld
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
The staff were really friendly, the guy who took me from the airport to the rental site spoke excellent English and was very helpful. There aren't any signs to direct you at the airport but you go to Parking Area 5 to get the free shuttle. No problems signing the paperwork and checking the car over, a very smooth process
Dear P. P.
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service. According your comments with fuel let me investigate it and I'll come back to you.
We hope to serve you again soon!
Customer Service Team
Très bon accueil, véhicule impeccable, très bon service!
Cher Berenguer
Merci beaucoup pour votre note et vos commentaires. Notre équipe va au-delà pour s'assurer que nos clients reçoivent le meilleur service possible.
Nous serons heureux de vous servir lors de votre prochain voyage en Grèce.
Salutations.
L'équipe du service client
Dear Martin,
Thank you for find time to rate us. Our branch in the Arrival Hall of Athens airport is under construction and we are expecting very soon at June to move in.
We are looking forward to serve you again direct form the airport hall.
Regards
The customer service team
Very friendly /
Competent /
Great reception at the airport
Dear Hesser
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Not clear place where received car need more details to clint how can reach to park rentals
Dear Al-chalabi
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Polite employees, somewhat too long onboarding process but hopefully going forward it will be faster as all my data are already registered. Nice, fresh car provided. Please pay attention to gas returning levels, as when I received the car the gas tank was a tad lower than full (I still knowingly signed for 8/8 level).
Thank you.
Dear Panagiotis
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service. According your comments with fuel let me investigate it and I'll come back to you.
We hope to serve you again soon!
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jelena,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We will be happy to serve you on your next trip from our brand new airport counter in the Arrival Hall.
Customer Service Team of Europcar Greece