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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Great car, good price, no queue, friendly service... no hassle
Almost new Skoda, good experience...
Small dents marked on form, reassurance of a major brand
The airport pick up person was very helpful and Dimitri at the desk also was good
Dear Rajesh
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Bei Ankunft erwartet Sie ein Mitarbeiter von der Leihfirma und bringt sie zum Auto
Liebe Franz
Vielen Dank für das tolle Feedback. Schön zu hören, dass Sie eine gute Erfahrung mit uns gemacht haben. Unser Team tut alles, um sicherzustellen, dass unsere Kunden den bestmöglichen Service erhalten.
Wir hoffen, Sie bald wieder bedienen zu dürfen!
Kundenservice-Team
Car was good, brand new, nice features like driving assistance. GPS system is losing signal in urban areas with tall buildings
Dear G D,
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. We are sorry to hear that GPS System although I will share your comments with out IT so they will check it.
We hope to serve you again soon!
Customer Service Team
Die Übergabe des Fahrzeugs war ok.
Aber es gab Probleme bei der Übermittlung des E-Mails zur Bestätigung des Mietvertrags.
Liebe Uwe
Vielen Dank für das tolle Feedback. Schön zu hören, dass Sie eine gute Erfahrung mit uns gemacht haben. Unser Team tut alles, um sicherzustellen, dass unsere Kunden den bestmöglichen Service erhalten.
Als Ergebnis Ihres Feedbacks werden wir Ihren Kommentar an unsere IT-Abteilung weitergeben, damit er ihn überprüft, um zu verhindern, dass ähnliche Situationen in Zukunft auftreten.
Wir hoffen, Sie bald wieder bedienen zu dürfen!
Kundenservice-Team
Grateful for the airport pick up. Costas took us back to the office to sign paperwork
Dear Pakis
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Kostas goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
We were given no details for picking up the car. We were surprised there wasn't an Europcar counter at the airport. Then two other rental car companies tried to tell us where to go. We wasted one hour before locating a shuttle.
The paperwork process was excruciatingly slow especially since we were exhausted and frustrated. Very disappointing start with only a little apology.
On the plus side, the car is doing great.
Dear Mei Mei,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We will apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you. Although we are happy to announce that in a 2 weeks our counter we will be open in the Arrival Terminal of the airport.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
Hello, i paid for a second driver but i did not appear on the voucher which was really a problem when i took the car at the desk. I was also troubled because europcar at Kalamata airport obliged me to sign a paper to engage me to paid all damages i could make, in the stange way, not a professionnal way, i would like you check this point in details, i wonder if it is regular, as well i paid for extra insurance.
Thank you
Best regads
Dear Tison,
Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with Europcar Greece. We understand the inconvenience the above incident may have caused you for this reason we have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards our customer.
Remain at your disposal.
The Customer Support Team
Dear Aditi
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
I made the reservation at Europcar app, indicating hour for dropping the car was going to be at 6am. It was not indicated anywhere an additional fee of 37€ if we want to return the car before 7am.
Rest of the service es good and the lady who attended us was very nice.
Dear SELGAS,
Please accept my heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. Although we are extremely sorry to hear that your experience with Europcar Greece was less than satisfied.
We have investigated your case to ensure that all procedures were followed in a consistent and responsible manner. The cost for out of hours service is explicitly mentioned in the terms and conditions of the reservation you received.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
We will be happy to serve you on your next trip from our brand new airport counter and earn your trust again.
Customer Service Team
Overall good experience but expected a better car, even though I picked one of the cheapest options, there is massive difference between a Hyundai i10 and a Citigo/Up.
Dear Markus
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Picked up at the airport by name tag and brought to the car. Everything went very well and friendly
Dear Biber
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
The transfer between airport and cars area is not indicated and the Shuttle not regular!
Dear M' Bitel
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
All instructions about the station, shuttle bus and where to find us were included in the voucher that was be sent to you.
We will be happy to serve you on your next trip from the airport counter, that opens at 12th of May 2022.
Regards.
The Customer Service Team
Η εξυπηρέτηση στην Europcar ήταν πέρα από τα συνηθισμένα, ειναι η εμπειρία ενοικίασης του μέλλοντος σήμερα. Ακόμη και στην επιστροφή του οχήματος, στο οποίο σημείωσα ζημιά η αντιμετώπιση του Βαλαντη ήταν άκρως επαγγελματική και φιλική ταυτόχρονα. Σίγουρα η Europcar θα είναι πλέον η επιλογή μου
Αγαπητέ Γιάννη
Σε ευχαριστούμε πολύ για το εξαιρετικό feedback. Χαίρομαι που είχατε μια καλή εμπειρία μαζί μας. Η ομάδα μας υπερβαίνει τα πάντα για να διασφαλίσει ότι οι πελάτες μας λαμβάνουν την καλύτερη δυνατή εξυπηρέτηση.
Ελπίζουμε να σας δούμε σύντομα πάλι στην Ρόδο!
Ομάδα Εξυπηρέτησης Πελατών
Very polite reception, clean car, good condition, Thank you!
Dear Adrian,
It was a pleasure to hear about your experience with Europcar Greece. Whenever our customers use our services, we strive to deliver great travel experiences.
It would be a pleasure to serve you again.
Regards.
The Customer Service Team
Hello, good car, as expected but too long to get it at the airport office: more than 1,5 hour wait. Also not well explained on how to reach the office.
Regards,
Christèle
Dear Deniaud,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
We will be happy to serve you again and hope to earn back your trust.
Regards.
The Customer Service Team
The online pre arrangement was completely ignored all data to be submitted newly
It took a long time to document all damages the car already had, would suggest to implement a database tracking all unrepaired damages
Dear Markus,
We appreciate you bringing this to our attention.
Please accept our apologies for any inconvenience we may have caused.
It is important to us that we achieve excellence, so your comments are valued.
Concerning your questions
- why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules, and upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation.
- The stastion followed the process of displaying all the damages that may exist in the car in order to inform you personally about the clarity that we follow with our customer.
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
Very satisfied with the company and special mention of Gasparakis Dimitrios who waited for us to drop off the car and his service was very helpful! Thank you.
Dear Leticia,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. Customer satisfaction is our number one priority, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. Dimitris goes above and beyond to ensure our customers receive the best possible service.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Quick, easy and very nice people to deal with. Very efficient pick up of the car, easy to find the rental office as well.
Dear Tom,
It was a pleasure to hear about your experience with Europcar Greece. Whenever our customers use our services, we strive to deliver great travel experiences.
It would be a pleasure to serve you again.
Regards.
The Customer Service Team
My feedback to Europcar Greece is that everything was good, except it took my some time to find you at the Rhodos airport.
Dear Sinn,
It was a pleasure to hear about your experience with Europcar Greece. Whenever our customers use our services, we strive to deliver great travel experiences.
It would be a pleasure to serve you again.
Regards.
The Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ben
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team