The vehicle was clean and new. There is a lack of contractual matters. The contract differs from the online order by price.
And they lovely offer you an far overpriced additional insurance. It makes you fell sad if you regret.
Positive: driver and clerk at the car pick up location were very polite and funny. Really appreciate!
Negative: only thing why I give 4 instead of 5 stars is because there was no information on how to arrive to the pick up office. It was by luck that I got out of the airport and saw the Europcar van.
It was not clearly described on our booking, that there is no Europcar counter directly at the airport, but rather we had to look for an Assistant who brings you to the rental station which is a bit off the airport. Apart of that, the service was good and friendly.
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
My experience was mostly good, however, on the last day of the rental (02 May) I was hit by another car from the rear and Europcar were meant to collect the police report and forward me a copy. This is still pending and I desperately need these documents to complete my insurance claim.
My car works five and getting it was fairly straight forward. I had good service at the shop and the staff was open to questions and requests. As a German I was kind of surprised by a minimal first auf kit (almost empty). But it meets the countries standards. I still hope that a big company like Europcar would walk the extra mile and provide a proper first aid kit.
Process is frustrating. Phone number on app was incorrect. Walked to new Europcar booth in terminal. Instructions to find shuttle bus. Walk around. Find shuttle bus. Taken to Europcar, then stood outside bus for another 20 minutes while we waited for other customers to process their hire. I had booked the car for 2 pm, 3 months prior. Received the car at 3 pm, to then proceed for our long planned drive. Too much mucking around.
Very professional staff. They explained us everything, they checked the car and the scratches that were already present. They told us how to come back. But the desk payment could be speeded up. We waited in the queue for more than 30 minutes at the airport.
Thank you for taking the time to rate us. Europcar Greece needs your feedback.
We are committed to making our customers' travel experiences enjoyable. But it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
When booking the car rental it was stated that this was "on airport". On arrival I had to take a transfer bus to pickup my car which is not what I expected for an "on airport" service. When we eventually arrived at the office there was an excessive wait (almost 30 minutes) before we were able to get into the car and start our holiday.
Dear Andrew
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. We are so sorry although for the delay you had. As a feedback on that we will schedule a training to our customers representatives.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
Our desk in the airport Arrival Hall will be open soon and we will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
The car was good but the office for pick up and drop off is outside the airport and nobody told us. Also the mail confirmation sends to a direction that is not the location. This also happened to me in Naples (italy), Dalaman (turkey) and in Crete(greece). The employees said nothing and i lost a lot of time on holidays. Last time with europcar
Dear Fernando
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Staff were uniformly helpful once we reached their off-site facility, and they upgraded us to a larger vehicle at no additional charge when the size we had reserved was not available. Check-in was smooth and the staff explained completely the charges on our bill. They made sure we knew how much time to allow ourselves to return the car before our departing flight. All good.
However, there was no representative at the group of car rental companies inside the Athens airport to direct customers to the shuttle, and no shuttle waiting in the shuttle parking area when we located that area. We took a cab to their off-site office, which was hard to find even for our cab driver. It will be good for the company when their office is back in the airport building.
Dear Andy,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive.
We will be happy to serve you on your next trip from our brand new airport counter.
Customer service team
The flight was delayed, I arrived 3 hours after originall plan, they say there is no car and we had to rent more expensive car. It is not mentioned in any document
We'll definitely not use this office again
Dear Nati,
Thanks for sharing your experience with Europcar Greece. We understand that you are dissatisfied with our service. However, every booking is made for a specific time and date. You can find it in the T&C that you had received while your booking.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
Overall good experience, however it took quite some time at pick-up to accomodate my request of chaining 2 consecutive rentals I had, the additional driver was left out from the second rental and I was charged for it on the first one despite my privilege status (which clearly states the additional driver is at no extra charge). The staff was very helpful though, probably just unexperienced. The office and their fleet is brand new and we got the newest/best car in Greece ever before (any location).
Thank you for taking the time to rate us. Europcar Greece needs your feedback. We are committed to making our customers' travel experiences enjoyable.
Thank you for your time, and we look forward to serving you again soon.
Team Customer Service
Over all excellent with great service, except the instruction for collection was wrong as they indicated that need to go to departures instead of arrival and there was no reference to Parking 5, where the pick up was supposed to be.
We are grateful for the rating you gave us. It is extremely helpful to us to hear from our customers. As a result, we do our best to ensure a positive experience for them during their travels. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you
We look forward to serving you again soon.
Customer Service Team
We were given no details for picking up the car. We were surprised there wasn't an Europcar counter at the airport. Then two other rental car companies tried to tell us where to go. We wasted one hour before locating a shuttle.
The paperwork process was excruciatingly slow especially since we were exhausted and frustrated. Very disappointing start with only a little apology.
On the plus side, the car is doing great.
Dear Mei Mei,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We will apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you. Although we are happy to announce that in a 2 weeks our counter we will be open in the Arrival Terminal of the airport.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
Fast and kind employees. Very good price. Everything was ok. I can't give 5 stars because the car received was not perfect since the beginning (I think you should check electronical or mechanical stability)
Thank you for taking the time to let us know what you think of our services. It is incredibly helpful for us to listen to our customers. The goal of our service is to ensure the traveler has a pleasant experience. As a result of your feedback, we are sharing to our Fleet manager you feedback to make a recheck to chack the car to prevent similar situations from happening in the future.
We look forward to serving you again soon.
Customer Service Team
Everything is okay with that Company.
Received the car 400meters away from Airport after a guide toll us where to go.
After that, everything went easily.
Quick check in and instruction. Very friendly personal
It is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.
We look forward to serving you again soon.
Customer Service Team
Car condition was fine as an international standard service My main complaint is about the guaranteed money deposit
I rent a car for 71 Euro ( 1 day) and they charged deposit 290 Euro. I accepted this because in a week can return this deposit money. I called Europe car office in Athens about the date of the return deposit.
The telephone operator " Sofia" ( because she doesn't want to say her full name) was telling me " after 21 days return, but you should call the credit card company about details. We have no responsibility about return money" I was surprised by this attitude and nobody explained that much takes time to return the money when I rent a car. Also, nothing was written about the depositing money condition in the contract. Could you find out how many days need to return the money to my credit card? ( I have no idea about " Their card company " ViVa wallet", she doesn't even inform card company information.
Dear Ηiroko,
Thank you for sharing your experience with Europcar Greece. Whenever our clients use our services, we strive to provide them with exceptional travel experiences.
As a company, we block a security deposit on the credit card at pickup, as well as the estimated cost of the rental. After the vehicle has been returned, the bank will release the deposit on the cardholder's credit card. Depending on the bank the customer uses, the estimated time of release varies.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Car was perfect. Staff was friendly. When queuing for pick-up, however, we would have appreciated if those clients queuing who already have a reservation would be treated with priority to avoid waiting time.
Dear Oliver
Thank you so much for the excellent feedback. We strive for excellence in customer service, but it’s clear we missed a mark of 5stars in your case
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
I was welcomed friendly and quickly got the car but it is very small, no even close to what I expect as a SUV category vehicle. We are a family of four and were barely able to stow our luggage in the trunk.
Dear Lennart
Thank you so much for sharing your feedback with Europcar Greece. As we have checked your booking your made a reservation of a category CGMR of a KIA Stonic (compact crossover) or similar.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Everything okay so far. The car's trunk was described as "4 suitcases". We booked for 5 persons and wanted to travel with 4 cabin size pieces (55x40x23) plus one large suitcase. Our own car (also compact) could easily take this. But this car could take not more than the 4 small pieces. It was just coincidence, that my wife got sick and the large suitcase was not with us. Otherwise this had been a huge issue.
Overview
Europcar Greece has a rating of 4.2 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience and shuttle bus. Europcar Greece ranks 6th among Car Rental sites.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
- Visit Website
- Athens, Attiki, Greece
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dirk,
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. We are required to explain the rental terms, as well insurance packages are optional.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email info@europcargreece.com, tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team