Europcar Greece

The car was fine, no problem.
BUT: the drop-off rate was outrageous, horrible, way too expensive. It's a steal!
37,50€ each way for a rent of 472 €, il's unbileavable!
I will NEVER rent with EuropCar when this policy is used.
On top of that, it was NOT mentioned when I made the reservation.
Triple "0" for Your company. You reap your customers, you want too much money.

The agent at pick-up charged me for insurance that I didn't want or ask for, even after I told her I didn't need insurance. I asked what the price of the rental was higher than what expedia quote me and she said because I picked up the car an hour early and was being charged an extra day. I reluctantly paid. I looked at the rental agreement online (they provided no paper copies) and realized they did not charge for an extra day but added 30 Euros for insurance. I called and asked them to credit my credit card for the amount and they blamed Expedia. I explained that they charged me 30 Euros more than what expedia quoted and that there was a 30 euro charge on the bill for insurance I didn't want, need, or ask for. They told me to email them. I've not heard back from them.

Need to walk 150 meters outside the airport to reach them. Very slow rental process asking for all the details provided online again. Took about 25 minutes to get the car. Car was 1/3 full, and not very clean

Amazing staff very helpful and very happy to guide us through the island of rhodes on the map. They were right on time as we planned ( we were flying out of office hours so someone should come at their office at 5.30 am) we ve been there earlier and he was there too. Amazing experience

Service at counter and pick up was good. People are polite, fast and helpful.
The car itself has a lot of scratches, which makes it hard to document and make fotos in the handover. Hope the return makes no trouble.

The Europcar office is far from the airport. And we didn't know that a transfer would be waiting for us outside the terminal, so we started walking to see if we could see the office. Since we didn't see it, we called the contract phone number provided by booking and the company that answered was Volta, surrealist. In the end, we saw a europcar van pass by, we stopped it, and it took us to the office. We would have appreciated an email with this important information. Everything else correct.

At pickup in Chania airport, very friendly and helpful staff to go through documentation needed and car conditions. The only remarks I would make are that the company could have sent me an email warning that a) the prepaid debit card used to book the car would not be accepted for the deposit, and b) we would have been picked up by your shuttle at the airport arrivals. We arrived early and decided to walk to the location, so it was good it was correctly pinned on Google Maps despite being in the process of relocating to a permanent building. At drop-off in Heraklion airport, very smooth procedure to return the car and shuttle ride to departures.

Long waiting. Long check in process although previously reserved Online. Too many emails to sign and complicated process. I got a smaller car than booked. (Fiat Fiesta and got a Nissan Micra) The car is not in a good overall state inside and outside. Tank is half empty.
Friendly staff.

In Milos car choice was no more than ok. There was a problem with the car key (not easily connecting to the car computer for doors locking and engine start) that was not resolved in 15 days. In Paros, car was brand new. Car pick up from airport not really comfortable (van to go to the office) but then service was very good

I called the agency a lot at the airport. After asking, I saw that a company representative was waiting outside the plane with a board on which our names were written. They took us to the agency with a vehicle. This was negative for me. No problem with employees! Everyone there was very friendly and helpful. I just wanted to leave the car in the city center instead of the airport at the turnoff, they said it would not be possible! I will return by ferry, now I have to return to the port from the airport by my own means after they leave the car to the agency and then take me to the airport! So I won't rent a car in these conditions again!

Everything went well. There is only one small mistake concerning the deposit. On the booking papers it was mentioned that the deposit was 290 €, but on the spot they kept an amount of 390 € which does not correspond to the rental contract.

The people were great! All of them were friendly and helpful. However, it was tough to find Europcar at the airport because it is just a van in one of the car parks, the one without signs, and no counter along with the other car rental companies. Then, we were taken to another park outside the airport area to take pick up the car.

We was very happy with our car. We didn't had any trouble or problems with picking up or giving it back. The employees were very nice and professional. They also told us about the island where it is allowed to park etc. we would rent our car here again and again

I booked via Check24 a car with full tank. I received 3/8 full. That is a cheap trick to get back more gasoline or charging the filling. Not acceptable.
Car was a fiat panda - 850€ for 2 weeks is very much in relation to the car's price and quality.