Europcar Greece

My experience was successful.
The woman who attend me (Named Athanasia) is an exceptional professional, very confident and so kind with the customer.
As always Europcar has not disappointed me.
Thank you!

Got to the desk quickly and found them friendly and efficient.
Friendly guy at the car collection point was very good only issue was Toyota corolla I hired had a poor sat nav so a map would have been very helpful.

Nothing to tell negative about this rental. People was available, charming and helping. The car was in good shape and everything was OK. My experience here was much better than in my last travel at Mykonos in May; so I thank you very much for your support.

Overall OK. The office at Kefalonia airport is so close, a map would have helped so I could walk to the office. Also a reminder that the phone number must start with 00. If you just add + before the number it just adds one 0.
Car very clean when picked up. Office staff efficient and helpful.

The checkout time was unbelievably long. I had reserved my car online, and when I approached the rental counter at the Athens airport there were 6 customers in front of me and there were two agents working at the counter. After an HOUR and fifteen minutes I had my papers to go retrieve the car. What astounded me was the inefficient repetition - most of the questions I was asked by the friendly rental agent were part of my Europcar profile. I believe the system was slow, because entering the redundant items like my e-mail address etc., took 3 - 4 minutes per entry. Once the paperwork was complete, receiving the actual car took another 20 minutes. Due to the lengthy checkout process, we had to travel to our destination in darkness, and on small winding Greek roads I did not find it safe. The car, a Nissan Mitra, was excellent - clean, excellent condition and very low fuel consumption. Returning the car was a reasonably quick process.

Great car, terrific price, wonderful service on pick up.
Terrible and rude service from the europcar representative upon return of vehicle. Still waiting 3 days later for the purchase authorization to be lifted from my credit card.

Not very pleased. Unaware Europcar had not desk at the Heraklion airport arrivals. Took us time and effort to find out that a shuttle bus was operating from somewhere outside the building. Staff was absolutely faceless.

We arrived at Heraklion airport and there was no sign or previous information on how to find or get to the the Europcar offices. Fortunately, by coincidence, we found somebody holding up a sign and he drove us the the office. This could have been explained better in advance. Secondly, we reserved a Fiat Panda or Mini, but got a Mitsubishi, which in my opinion, is even a lower category and smaller then the promoted model. It seems this is generally a modus operandi of rental car companies to tease you with a nice car and then give you a cheap alternative. Very disappointing.

All ok, as always. Good cars, easy pick up and shuttle to airport.
Negative: the "documents" part is still too long. Why to give again and again passport, credit cards, driving licence... when you are a regular member and renting regularly? At the end time being a member of not is exactly the same (i saw it with parallel clients)

Unfortunately we waited a long period of time on the shuttles parking, as nobody told us that your office is now in the airport!
Office efficient, polite but straight! Not willing to discuss modification of duration of my next reservation in august …

I received my car and when I asked about the child seats, you told me that they were not available, even if I booked them several months ago!
After 10 mn arguing I finally got the 2 child seat!
Very stressful
Then for pick up we did a tour of the car in the night with a light to see if there was some scratches but not so convenient to really and fully see the car

Europcar team has been really helpful both over phone as on site once arrived. Just one small detail, it can be hard to find the minibus that takes you to the Europcar center near airport (wait to the bus parking lot on your right when exiting the airport). If possible a sign or indications at the airport (at the passengers exit) would be great. Apart from that all is currently ok.

Rental car itself was good. NIce, clean and good condition.

At the airport there is no Europcar office and it was quite hard to find pick up place. I didn't see any signs.

I've been told by Europcar representative that final invoice I'll get after car return. I haven't received any. Nobody answered my email and nobody picked up the phone when I called them.

Pick up was not great. Waited 30 minutes had to run after the bus to get picked up. Instructions were unclear.
Car was old and pretty rubbish. Air conditioning did not work. Remote locking did not work. Lots of scratches and dents.

Charged for "deep clean" for some dirt on the seat that could easily be wiped off.

At first, Reservation on the Website was not possible. Europcar Switzerland helped out great. At Heraklion airport, Information about the New shuttle-service is poor (i was used to the old place just across). But after that everything worked out very well.