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EtsyReviews 1,566

1.6
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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
GB
1 review
4 helpful votes
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Downloading a purchase
December 5, 2015

Last night I bought and paid for a pattern for a babies sleepsack. I have downloaded it but cannot access it. What a waste of money shall not be using etsy again.
When I typed in Purchases and Reviews all I got was a discussion on the new purchase site. There is no more to help. What a rubbish site.

Date of experience: December 5, 2015
Massachusetts
1 review
9 helpful votes
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Etsy is checking every account in a household. My daughter had a shop on etsy and she was doing some business and making money so other Family members decided to open their shops on etsy too to sell similar items. So etsy suspended all the accounts saying you can't have more than one account because it overlaps the information. We sell printed t-shirts from home so our address is same IP address is same because we use each other's computers and printer so when Etsy asked to shut down all the accounts and keep only one, they created a problem in family relation. No one wanted to close the account because everyone love to create, sell and make money. Now my wife and daughter are mad with me because i am asking them to close their shops. I am the one who invested the money on most of the items. And do most of the work. Each of us was doing one job like one was taking care of all the orders from everyone's shop and save them in their folders and printing the labels, and using one paypal account for payments, other was doing the printing and designing and the third was buying the supplies and going to post office for shipping. I don't know what to do. We have invested a lot of money and sold a lot of shirts. Accounts are still suspended. And there is no other way to take care of this problem. If anyone knows the solution please reply.
Thanks

Date of experience: December 4, 2015
India
3 reviews
1 helpful vote
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Hey look at what I got for this thanksgiving. I love my mother and I thought to thank her for her love. That's why without telling her I ordered "Statement Cuff Bracelet" from etsy's online store "footsoles24"
It's a handmade item, so it looks more beautiful. The more I see it, more I get influenced to it.
I got it at 15% discount of $33.92 & it is adjustable in size. Today I am gonna give it to her and I feels like - she surely love to have it. Isn't it amazing - yeah it is…

Date of experience: November 25, 2015
California
1 review
2 helpful votes
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Sally sloanes stones
November 25, 2015

I received a shipment from Sally Sloane recently and was thrilled with the merchandise. It looks even better in my home than on the website. I'm thrilled I found her website and it was very easy to navigate and order. Every item was carefully wrapped and arrived promptly.
Can not recommend her stones and jewelry highly enough. I hadn't spoken to Sally in decades and it was wonderful to reconnect with such a talented and kind friend.

Date of experience: November 25, 2015
Indiana
1 review
8 helpful votes
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Delivery
November 24, 2015

I ordered an iPhone 6+ case going on almost 2 weeks now, nothing so far. I check their order status, item was at the post office yesterday, today still no delivery! I don't care about the post office however I will NEVER order anything from Etsey again Bc you can't get through to them! Etsey takes Your & in a flash but if there is an issue you get lots of drop down menus that do nothing! Stick with EBay where they give a damn about their customers!

Date of experience: November 24, 2015
Armenia
4 reviews
12 helpful votes
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I love Etsy, I can spend HOURS on it, browsing product after product. Just like any other online marketplace, you have to be careful who you buy from, but that's the case with all marketplaces, isn't it?... I think it's so great that Etsy gives hand-made products such a big platform. In a world of top fashion brands and huge hypermarkets, etsy is unique

Date of experience: November 23, 2015
Washington
1 review
5 helpful votes
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One particular store, TangerineCircus sold me two extremely shoddy cell phone cases that have all but fallen apart in less than 2 months. And according to etsy's policies, I can't alter the rating, I can't edit my review, and I can't file a complaint because it broke too late. This is ridiculous. This just encourages sellers to make stuff JUST GOOD enough to pass etsy limits of compaint filing.

Date of experience: November 21, 2015
Wisconsin
1 review
4 helpful votes
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I have purchased 80+ items on etsy and this is the first time I have ever had an issue. The seller I had issues with was collegeprojewelry. My husband tried to surprise me with a pandora charm only to find out the charm was fake or counterfeit. They said the charm is a replica. Which took me 10 minutes of googling to figure out a "replica" is code word for NOT REAL. His name is Chris Moshinskie and with a little google search again, it lead me to his rap sheet of being a habitual thief. Which makes perfect sense considering he sell these fake items on etsy. I am not worried about losing $10 on this charm, more concerned that 100s of others have the same issue. What a scum bag.

Date of experience: November 18, 2015
Texas
1 review
7 helpful votes
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Terrible company
November 18, 2015

Ive been trying to get some sort of response from Etsy after trying for a month now to get my money back from an etsy seller who charged my card, never sent me what i paid for and wont bother to respond to any of my emails. Since the "call back" feature seems to diabled. All ive gotten are automated responsenses and one pre-scripted email from an admin who offered no help at all. In fact, it seems like im the one being treated as though i did something wrong and am nothing more than an annoyance to the company. There was a "case opened" over a week ago, to which nothing has happened with. And now im told that someone will check back in with me in a week, and that i need to give the seller time to respond. I should not to give this THEIF anymore time to ignore me, while they have my money in their bank account. The fact that etsy supports these theives is just as bad. At this point, the monetary value is nothing... the fact that i have been ignored while an esty seller has stolen from me makes me livid. I will never use this site again for anything. Their busniess practices are completely backwards, they make it impossible to communicate with anyone there, even when the law is being broken

Date of experience: November 18, 2015
GB
4 reviews
7 helpful votes
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Amazing finds, great prices, what a brilliant site.

Date of experience: November 16, 2015
Australia
1 review
4 helpful votes
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I read reviews after placing an order with Etsy so was a bit worried. I shouldn't have. The order was a personalised dinosaur cake topper & it arrived quickly. It was exactly what I ordered & looked great!

Date of experience: November 13, 2015
California
1 review
10 helpful votes
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I bought an item which cost hundreds of dollars and the first time I used it-it broke. I returned it to the seller and have been waiting months for a refund. Opening a case with Etsy and it is a joke. It's just you and the seller arguing back and forth and every week or two an Etsy administrator chimes in with some random response that has nothing to do with what you're talking about. They claim they have nothing to do with the transaction and that they can't make buyers/sellers give refunds, etc. YET they take a portion of the costs and make millions if not billions off of the site so SURELY they have some type of liability. But nope! They had behind legal mumbo jumbo and basically say they just bring sellers and vendors together. Both buyers and sellers should be very cautious. If you happen to get screwed like I did... Etsy suddently has nothing to do with it. Also, don't even try to say anything negative on their boards or forums. They quickly take it down citing "confidentiality" rules even if you don't mention any vendors/sellers names. Coincidentally, this confidentiality rule does not apply if you're praising them or a vendor/seller. How convenient! I'm out $400 and have nothing to show but months of headache and a waste of my time/money.

Date of experience: November 11, 2015
GB
2 reviews
11 helpful votes
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1 or 2 days after opening an account, it was deactivated.
I had to contact them to figure out what was going on.

Their reply was that [an account related to this one has been closed]. So they state that an account related to mine has been closed and so they have closed mine without consulting me and without asking me if I had any connection to it.

They did not refund me what I spent to place for sale items on the Etsy shop.

What kind of organisation does that?
This people have no idea how to run a business and I am really sad with their behavior.

They have definitely lost a very good client because I would have used it for all the products I have considering that I have a new business.

Stay away and use eBay is much safer and much more accurate and at least the customer service talks to you and tries to work things out with you and they refund you the money if for any reason there is a problem. Here they do not care!

Date of experience: November 10, 2015
Canada
3 reviews
6 helpful votes
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Wonderful initiative
October 31, 2015

I ordered several items through Etsy and I am so happy! You need to read the reviews though per shop before ordening. That is very essential. But it is wonderful that small handwork shops can open a shop there. Unique items!

Date of experience: October 31, 2015
Canada
2 reviews
6 helpful votes
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Silly, not user friendly
October 30, 2015

I find so many lovely things on Etsy. I am obsessed with scrolling through my homepage and adding all the new and interesting things to my love list. But it's like it purposely is against being user friendly. Certain features would be SO great to have. To be able to list your love list from lowest to highest price. To weed out certain words in your search. Basically all the tools that eBay has in it's advanced search. It's not complicated. Even my local library has a more sophisticated search function. Also, I just purchased a gift card for myself and later read that that for some reason it's against their policy. I have no idea why. My parents gave me their credit card and told me to purchase some Christmas gifts amounting to no more than $200. Getting a $200 gift card seemed like the best way to make use of the funds, since I wouldn't go over budget but I could get the full amount. I read other reviews that said the gift cards took 4-6 hours to be delivered; another person had her account disabled completely. Guess we'll see which it is for me.

Date of experience: October 30, 2015
India
3 reviews
11 helpful votes
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Umm. Hey guys! I got Silver Oxidized Necklace which is worth $21.90 from etsy "footsoles24" store. Material used in this necklace are Gemstones, Glass, Synthetic Gemstones, Druzy, Agate.
This is a fabulous orange statement necklace. The necklace is beaded with orange beads and a replica of indian rupee coins of 50 paisa. This is a trendy necklace for awesome style.

Date of experience: October 29, 2015
Texas
1 review
5 helpful votes
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Sizing problem
October 25, 2015

I was so happy to finally find a v-neck Chiefs shirt for women. I ordered a 2XL. First I was not notified for about a week. Then... I was notified that it had gone to China! I'm in Texas! When I emailed and questioned the shipping I was assured it would be shipped to me. After a few days more I was told it was in California! About another week and it did make it to my address. This was an early Christmas present. I decided to open it and found it was beautifully made, but about the size of a Youth Large. When I emailed the company they just stated that (to them, I guess) it was a 2XL womens! Totally frustrating to have paid $59.00 and it wouldn't even fit! No more Etsy for me!

Date of experience: October 25, 2015
India
2 reviews
3 helpful votes
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Nice shopping experience
October 21, 2015

If there is one thing that a lady's adornment is incomplete without its ornate, it is the bracelets. Bracelets enhance the look of the hands giving it a regal appeal. Brilliant designs and patterns of bracelet for women are available in online portals such as footsoles24
I shopped Personalized Infinity Bracelet from here, which is awesome. Hanging from the infinity is a sterling silver heart charm and Swarovski crystal birthstone in a silver plated frame. This bracelet is 6.5 inches with a 1 inch extender chain. It cost only $31 which makes it a perfect choice for every golden heart. Its a nice shopping experience here.

Date of experience: October 21, 2015
New Mexico
1 review
17 helpful votes
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I sold on Etsy for several years and was a "quit your dayjob" story. I had a 4 ½ star rating and over 2,000 feedback. I got a sudden grouping of complaints and bad reviews because of international shipping delays and customs issues and strikes. They shut my shop down, saying that I had too many complaints and that "I was no longer suitable for their marketplace." Yet they allow re-sellers like Three Birds Nest to stay through MONTHS of horrid feedback and complaints, because it's giving them PRESS. I spent years marketing my site through facebook and pinterest and I have over a thousand pins that can't be re-directed to my own site. Guess where they lead? Back to Etsy. Chad $#*!erson couldn't craft his way out of a paper bag and BOASTS about not having advertise, and the reason is that they ride on the backs of hard working sellers that are doing it all. The backlinks to every sold item will always redirect to Etsy. I was a fool to spend so much time helping THEM, when I could have been building my own website. They have forgotten who their customers are - THE SELLERS - and are now forcing everyone to accept their in house payment methods to get a tighter hold on your business. DO NOT SELL HERE - THEY WILL SCREW YOU. The stock is crashing for a reason.

Date of experience: October 20, 2015
Florida
1 review
14 helpful votes
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Etsy is horrible. Use anybody else, but them.
No customer care.

Date of experience: October 20, 2015

About the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.


etsy.com
Founded in 2005
Brooklyn, NY
+210