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California
1 review
9 helpful votes
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Etsy is a scam
January 27, 2019

Etsy makes sellers promote their stuff by staking high bids. Wasting my money every month to "get views". Once I get a sale after 15 days it pays off the money I spent to get the views. So many sellers on etsy, such few buyers, Etsy is a scam.

Date of experience: January 27, 2019
Germany
2 reviews
1 helpful vote
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Everything is fine
December 16, 2019

I have been happy with my transactions on Etsy. I bought a lovely glass lampwork pendant and a beautiful opal from Australia. I don't know if I was lucky but after reading all the negative reviews, I am very hesitant to buy anything else on truthfully.

Date of experience: December 16, 2019
Texas
1 review
9 helpful votes
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Bad experience as seller
December 5, 2021

Etsy sides only on buyer rather than seller. Poor customer service takes weeks to get issue resolved where Etsy laziness brings bad name to the company. My customer reviewed my company based on carrier delay and carrier damages rather than my product, Etsy has no right policies to support seller. Overall bad experience for seller.

Date of experience: December 5, 2021
Georgia
2 reviews
4 helpful votes
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Refund
May 8, 2020

This was my first time using this site because my daughter wanted something for her birthday. One of the items where not available of course they quickly took my money but the refund has yet to come to my bank. I will never order from this site again! Thieves!

Date of experience: May 8, 2020
New Jersey
3 reviews
1 helpful vote
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Books destroyed
February 2, 2023

This is absolutely ridiculous now!
I place a order - boxes weren't in tact, every book damaged.
They send out replacements and the same thing happens.
This issue has been ongoing for months! And they are aware of it. It should have been resolved immediately!
The company is loosing money, I'm loosing money - nobody is winning here by using auto packers.
The worst is that I now have hundreds of what should have been beautiful books, but they are all ruined…absolutely ruined!

Date of experience: February 2, 2023
Florida
1 review
5 helpful votes
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I have ordered two things for my weeding from Etsy. Which I will be canceling right after this post! First you can not speak to anyone. Second when you do write them they do not respond. Thirdly they don't uphold there end of the deal they sent half $#*! product not finished and my money is wasted. To boot it's a fight to get money returned you have to cancel through your credit card and fight it because Etsy does not refund. Thanks a million. For all to read do not waste your time on this Etsy site. They are scammers and it's not right. I just hand twins and am getting married and I ordered two things that I really wanted to make OUR day special and they killed it! I will go to a store from now on and have my stuff made. I will never ever order from this company again it should be shut down!

Date of experience: February 20, 2017
New Mexico
1 review
0 helpful votes
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Slow shipping
February 28, 2022

The item that I ordered weighs about an ounce and will fit in the palm of your hand. I ordered it 10 days ago and the item is still sitting in another state. I am hoping that my item arrives safely because their delivery service is awful. It's my experience that if you order from Etsy you better be extremely patient...!

Date of experience: February 28, 2022
California
54 reviews
130 helpful votes
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It's a good place to shop for hard-to-find wrestling DVDs. When I received a wrong order, the seller was quick to make it right. A few sellers offer repeat customers 10% or 20% off their next purchase. It's also a good site to find posters and collectibles which aren't on other retail sites because it's handcrafted by the seller, not a company.

Date of experience: September 30, 2023
Georgia
1 review
1 helpful vote
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Buyer beware
September 20, 2023

There's lots of cool stuff on Etsy that you can't find anywhere else. However, most sellers are "creative types" and not business owners with initiative.

Therefore, it's lots of goofballs on there that literally take forever to ship your item. Like they're too "busy" laying around smoking pot to bother driving to the post office to mail your stuff to you.

Avoid.

Date of experience: September 20, 2023
Texas
2 reviews
27 helpful votes
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I ordered from a seller who completely misrepresented what I thought I was getting. She used a stock photo for several lots. When I discovered this, I requested a refund. Seller lied and claimed the lots had already been shipped, yet no tracking number was given until 2 weeks later. I filed a complaint through Etsy who refused to do anything. I left very negative reviews, reported Etsy to the BBB and deleted my account. Never again!

Date of experience: April 23, 2016
GB
1 review
11 helpful votes
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Ordered an item for Etsy it never arrived so contacted the seller who said it couldn't be delivered because of a false address which isn't true. I have order items from my Etsy account using the same address and the items have always arrived. The seller then sent the tracking number and turns out the item had one failed delivery and then shipped back to the sender who refused to give me a refund claiming it was my fault for giving a wrong address. So the seller now has my item and money and i have nothing. Etsy did not listen or help just closed the case straight away basically saying tough by using and automated response.

Date of experience: January 12, 2018
South Carolina
1 review
2 helpful votes
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They are horrible I ordered 2 thing and one came without a return shipping label and it been a month and I'm still waiting one my other order they have no customer service number where you can call anyone they a rip off

Date of experience: July 20, 2020
Maryland
1 review
0 helpful votes
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I ordered a bracelet from Ellen and it arrived within 2 days. Not only am I pleased with the expedient delivery but the item itself is very tastefully designed and well made. I am very happy to wear this bracelet and will look to Ellen for future items. Thank You Ellen!

Angie

PS Also she sent a thank you card which is the mark of a professional.

Date of experience: October 14, 2016
Michigan
1 review
2 helpful votes
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I was robbed of $340.00 when the items I ordered never arrived. The seller has ignored repeated e-mails and has posted a message on etsy about a partners illness, promising to fill the orders. I have been waiting more than two months. Etsy has no response.

Date of experience: May 18, 2011
Australia
1 review
3 helpful votes
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Terrible customer service. No help for missing items!
Etsy says as long as the seller puts it was shipped - too bad if it goes missing.
I bought something over 6 weeks ago and shipping says it never left USA. I live in Australia.
Etsy help team said too bad, seller says shipped so we wont help you. So im out a birthday present and money!

Date of experience: August 10, 2014
Connecticut
1 review
1 helpful vote
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HORRIBLE WEBSITE.
December 15, 2021

I don't normally write reviews, but save your money. The sellers are shady. They process your order, take your money and cancel the order at the last minute and never get back to you with regards to any refunds. I purchased a lot of stuff and was always satisfied until my last order. I'm due a refund and no one is getting back to me!

Date of experience: December 15, 2021
Connecticut
2 reviews
16 helpful votes
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ABSOLUTELY love love love this website. The obvious reason for me loving it must be my art teacher side but who doesnt like homemade things. I usually shop through the jewelry but its great to support an artist whos selling their own stuff. It can be original or just super cute and you gotta have it! Some of the stuff can be pricey (because it is homemade) but thats when you just admire it from the computer and walk away.

:)

Date of experience: November 6, 2009
Texas
1 review
0 helpful votes
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Not gappy
May 12, 2022

Did you come up with the rise in profitability being 21% or greater. Is that after you charge your sellers cost,,.?. Or taxes. Because I have to raise my prices to higher levels. So your making for your buck by hit but I seller charges, so now we will have to raise our prices up to match your already high selling prices. Etsy is the most expensive place to sell. We need another place where corporations like Etsy and eBay.are kept on a leash. Oh well passit on the the consumer

Date of experience: May 12, 2022
Florida
1 review
1 helpful vote
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I am a seller and buyer on Etsy. I have never encountered any problems with sellers, and my customers are amazing.
I think to succeed you must invest time in your pictures for your previews, tags and titles for your items.
I can't emphasize that your preview pictures must be amazing. Please don't let one bad experience keep you away from Etsy. There are truly one of a kind items that you will only find from Etsy sellers.
The listing and selling fees are extremely affordable, and you are not locked into any long term contracts.

Date of experience: March 13, 2017
Michigan
2 reviews
5 helpful votes
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Horrible
June 13, 2014

Horrible. Etsy has combined my two addresses for some unknown reason. So things I purchase always get returned. I then have to pay extra shipping to get the item. I have tried and tried to fix the problem. Even deleting the bogus address, to no avail.
There is no phone number where you can speak to a person so the problem can never be resolved. Going back to ebay.

Date of experience: June 13, 2014

Overview

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
+210