Michelle M.

I ordered from a seller who completely misrepresented what I thought I was getting. She used a stock photo for several lots. When I discovered this, I requested a refund. Seller lied and claimed the lots had already been shipped, yet no tracking number was given until 2 weeks later. I filed a complaint through Etsy who refused to do anything. I left very negative reviews, reported Etsy to the BBB and deleted my account. Never again!

They are scammers with a capital "S"!
They misrepresented a cross necklace that was supposed to have diamond accents.
When I received it, the cross looked like something out of a quarter machine, there was zero diamond accents and not even a place for any. I contacted Jade New York and they claimed there was a diamond accent in the middle of the cross. I have a jewelers loupe and saw no place where a diamond was or had ever been. Then Jade New York requested a picture of the cross which I promptly sent. Jade actually had the nerve to accuse me of exposing the cross to water which was BS! That cross was only taken out of the box to examine and photograpgh then it went back in the box. Jade then said, and I still have the email, to send the cross back and they would send a replacement. Liars! Instead I got a $1 credit to buy some more cheap crap off of Tophatter and a partial refund of $3. I spent $15 between the necklace, shipping it to me, then having it shipped back.
I opened a case with the BBC and got another partial refund of $6.
I'm done dealing with these crooks. If I can figure out how to delete my account, I will never use Tophatter again and will be sure people know how little they care about their customers. If you notice reviews for each seller, all that is posted are the positives. TopHatter deletes the negative comments.