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Arizona
1 review
2 helpful votes
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Hi, I ordered the Tony Montana picture and I received it yesterday, Took a little time, but I am satisfied with it and it looks great in my room.

Bob

Date of experience: May 18, 2016
New York
1 review
9 helpful votes
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This company will shut down very soon. They are rude, weird and everything about them is very shady. After having a successful 2 plus years in business and 5 stars from customers on their platform I was like other many sellers shut down abruptly. Additionally, I received an robotic email from their " Intergrity" department that my items which are 100% handmade does not qualify to sell on etsy. They made almost a 100K from me in fees over 2 years, and all I received was a stinking email that my 2nd grade child can write better.

Your company is doing bad business and I will post this review all over the place and wherever I can. The fact that they doing this to legitimate businesses and letting all kind of scammers to sell clearly machine made imported items is disgusting and disgraceful. You will be very soon in court facing a class action suit. Good luck to you and I guess that was the best that happened to me since that pushed me to start my own website and pay less fees in adversting.

Date of experience: January 5, 2017
Canada
7 reviews
8 helpful votes
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Do NOT frequent this SHOP on Etsy Fannyh sells glass pendents She is not at all respectfull of customers
We did not receive a necklace and she refused to process a refund
Fanny considered posting a review a " threat "
After much anguish Etsy support finally processed a refund
However, in the process, they lost me as a valued consumer,
Read this review and beware of sellers such as Fanny on Etsy

Date of experience: March 18, 2021
Virginia
2 reviews
8 helpful votes
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Etsy is nothing but a scam wrapped in a nice website. My credit card was used fraudulently to charge $231 for merchandise from a vendor listed as twistedsisterC processed by Etsy. Etsy processed the credit card without address verification or a CVV which is unconscionable. I sent an e-mail to *******@etsy.com as instructed on the Etsy website with a promised response of 24 hours. I followed up with additional e-mails and filed a case complaint verbally with Etsy at which time they promised a 24 to 48 hour response. It has not been 7 days and 6 days respectively with no response. I just called and told it could take up to 3 weeks but that I wouldn't be receiving a response because I don't have an "Etsy Account." Obviously they have no business ethics, no concern for their sellers and certainly no grasp on reality if they think I am going to open an Etsy account so that I can get a response to fraud. Obviously Etsy is only interested in revenue and will let all problems be duked out between buyers and sellers without protecting either. This company has no integrity!

Date of experience: August 26, 2019
Maryland
1 review
2 helpful votes
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I ordered a face mask from a seller called Texaslavishdesi*** thinking I'd have no problems with it having read the size, description etc. I get my mask and it had two large gaping holes on both sides that had both sides of my face almost completely exposed. I contacted the seller since they had stated "contact me if you have any problems with your order." I message them and request a refund for a mask that i simply cannot use for the issue totally defeats the purpose of a face mask. I even attached a photo so they could see for themself just how useless it is. All they could say was that they don't accept refunds and that it isn't their fault it doesn't fit my face. They also implied that I didn't read the measurements when in fact I did and it wasn't the size of the mask but rather it was not fitted on the sides so that it could rest properly on the sides of a face. There's no way I could've known they had a no refund policy as they failed to mention it on their page and I also didn't anticipate having any problems with it. I've seen many sellers that will mention their no refund policy if they have one. So I open a case and the seller was unresponsive then finally I was granted a refund from etsy. However the seller got to keep my money from the transaction which irked me. This was simply a seller that couldn't care less as long they got my money. I will never make the big mistake of purchasing from them again and I need to remind myself not to let this experience ruin etsy for me all because of one lousy seller.

Date of experience: September 13, 2020
Florida
1 review
1 helpful vote
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I have been dealing with a scam artist store on Etsy named NEOLE. She promised a dress delivered with plenty of time for my daughters prom at the tune of $165. The dress arrived the very day of my daughters prom, of course we had to run out and buy her a new dress the day before knowing it wasn't going to arrive in time. I refused delivery and the post lady returned the dress, the post office shows that she (NEOLE) received the dress and signed for it, aside from the insulting, harassing and abusive messages she has sent me she is saying that she never received the dress and her "attorney" is looking into it. Still no refund. Oh and she has lied to the admin telling her that I sent the dress back to the wrong address and that she has never received it, I contacted the post office and they sent me the paper that she received AND signed for it. The admin has already told her twice to refund me but so far nothing and only her refusal to do so. Her shop is still up and running. Unbelievable

Date of experience: May 3, 2013
West Virginia
1 review
0 helpful votes
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DanCandleDandles
March 10, 2016

I bought 3 candles, from this place and I LOVE THE SENTS when I ordered 2 candles before, and did not like the sent, DAN FROM DAN CANDLES DANDLES,, made it right with me, and offered a refund, he acted like VERY POLITE, PERSON, I DID RECEIVE MY NEW CANDLES, AND THE SMELL WONDERFUL. I AM VERY HAPPY WITH EVERYTHING AND WILL BUY MORE CANDLES IN MY FUTURE... THE PRICES ARE VERY GOOD FOR THE CANDLE $9.99 FOR CANDLES ARE A VERY GREAT PRICE FOR THE CANDLES. I HOPE ALL GOES WELL FOR THIS NEW COMPANY...

Date of experience: March 10, 2016
Florida
1 review
1 helpful vote
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I wasn't going to write a review for Etsy but I decided I would after reading other sellers reviews. I was a top notch sellers with all positive reviews. I always went above and beyond. One night a lady wrote me a message telling me I shouldn't sell fraternity items in my shop. She said I should be ashamed. I thanked her for her opinion and soon after etsy began to remove items from my shop and when I tried to add an item they blocked it. So I I grew frustrated and had enough of their favoritism. I closed my shop after 10 years and hundreds of loyal customers. Etsy used to be ok was never that good for quick sales. One thing Etsy did for me I opened my own website and dumped the ridiculous fees. You sell something for $100 and you only get $60. Etsy has little to no customer support. You get no help from support didn't used to be this way now Etsy is going down the tube. They got too big without proper management. There are no fluency, you will never getxa straight answer. I gather Etsy don't have a knowledge Base. It seems as if their support comes from thin air no Intel there. You think you going to make all this money on Etsy, think again. I know it's exciting to own your business but if you use Etsy they are stealing your money. If you enjoy giving your hard earned money away then Etsy is for you.

Date of experience: April 28, 2023
Texas
1 review
6 helpful votes
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All the details written by Ethnocity about the the "SO CALLED" yoga necklaces and malas are of no use. All the healing details written in each of the products is FAKE. OVERPRICED items with no healing properties and just trying to fool customers. Ethnocity is fake.

Date of experience: August 23, 2016
Texas
2 reviews
11 helpful votes
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Dishonesty at it's worst
October 25, 2018

I listed some items on ESTY for sale and a lady ordered 1 of the items and paid ESTY $45 ESTY never mentioned the sale to me and I tried to talk to them about it and they informed me that I did not have an ESSTY account and asked that I give them a credit card and they would not charge me and help me find my account. I saw the items I listed and it even said I had 1 sale but I could not open the account. I will pay the lady back her $45 but ESTY will hate the day I was born. I intend to write about this on every venue possible for as long as I have the strength to write.

Date of experience: October 25, 2018
New Jersey
2 reviews
0 helpful votes
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No issues
December 9, 2020

I've brought several things on Esty and I pretty liked them. I haven't had and dissatisfying problems and I hope I don't. I like the products on Esty.

Date of experience: December 8, 2020
New Hampshire
1 review
5 helpful votes
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https://itsaboutprinciple.wordpress.com/tag/etsy-sucks/

Also here is a link to petition #ENOUGH Etsy

https://www.change.org/p/etsy-josh-silverman-ceo-etsy-please-listen-and-act-enoughetsy

Date of experience: August 8, 2017
GB
1 review
6 helpful votes
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Absolute crap
September 2, 2021

I waited 6 weeks for 3 nfl watches, and when they arrived they were all the wrong franchises. Cannot get an answer from etsy

Date of experience: September 2, 2021
South Carolina
2 reviews
8 helpful votes
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They do not honor scheduled order shipment dates. I am 5 weeks into a placed order with no ship date yet despite several broken promises.

Date of experience: December 14, 2014
Oregon
1 review
12 helpful votes
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My shop was suspended
No notification.
Customer support not answer sent 5 times
I think a company with zero culture
Not recommend selling on Etsy

Date of experience: April 30, 2020
Arizona
3 reviews
11 helpful votes
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As a seller, I love etsy
February 17, 2014

As a seller, I love etsy. Low fees, easy to use, and I get lot's of sales... You can't beat it for handmade items.

Date of experience: February 17, 2014
RU
2 reviews
0 helpful votes
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PureLips at Etsy
September 6, 2018

I really like their creams, Home Brew natural coffee hand and body cream is just awesome! No doubt I give five stars!

Date of experience: September 6, 2018
GB
1 review
1 helpful vote
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They don't tell you you'll pay a customs charge even though they list their prices in your local currency. Very sneaky indeed.

Date of experience: February 12, 2014
Georgia
2 reviews
6 helpful votes
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Not a big fan~!
October 17, 2013

Not a big fan~! Etsy is getting way to large to even navigate. Kinda discouraged and confused by the whole thing really.

Date of experience: October 17, 2013
Minnesota
1 review
1 helpful vote
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Prop puppet
August 4, 2023

Trust me. If you purchase from Etsy online you will regret it. And that is a fact. Terrible customer service. Lousy company.

Date of experience: August 4, 2023

Overview

Etsy has a rating of 1.6 stars from 1,568 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Etsy most frequently mention customer service, credit card and phone number. Etsy ranks 586th among Marketplace sites.

service
380
value
348
shipping
312
returns
262
quality
314
+214