etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
You kids were super quick at getting back to me, I was simply hoping that by my giving The year make and model of my trailer you could tell me which brake assembly I needed, I simply have not had time to pull a wheel off and do the measurements that Kyle told me to get. My first email did not have the serial number or year of my trailmax UT 12, trailer, I have that now, just wonder if there is any way it can be looked up... I am attaching a photo of the serial number plate off the trailer
Thanks Kyle, very helpful information. Priceless when you can't seem to figure out something when sold the wrong product by a seller.
Thank you Jameson for your answer it really help me.
Sorry i leave a feedback a few days ago but it seem it did not reach the right place.
Etrailer was very quick to answer my question about a trailer brake controller cable. It was correct, the part was installed and it is working great. Thank you guys!
I have been looking for a bike rack for my vehicle. Thanks to Timothy for giving a quick and detailed explanation.
Jason understood my question and answered it accurately and completely. I appreciate the knowledge and willingness to help your customers. Thanks much.
The instructions that came with the unit tell how to install the baffles but it is not clear where the baffle actually goes.....Atwood customer service says no baffles but the instructions say differently....
Employee answered all my questions. This is an excellent bike rack and will get many years of enjoyment out of it.
Yes quick answer, but not sure we have the right part, etrailer has said one part number and roadmaster has said another one. And parts come from roadmaster
Go figure
I am impressed with the Etrailer website which provides so much useful information when I am looking for rack solutions for my RV or car. Recently I asked a question and received a quick, helpful response. Thanks!
The pro, Jameson replied with great feedback, and added all part numbers that were needed to answer my question. I will definitely follow his recommendations. Thank you very much..
Question answered and Chris explained his reasoning and gave a tip. Saris rack was easy to assemble and is light and easy to put on & take off. Thank You!
Communication and service is great. Specialists' advises were helpful. Our part is on the way and now I am sure I am waiting for the right part of our lift.
Never fails... You ask and a professional tech answers all your questions without trying sell you the most expensive parts just to make money..
Contacted e-trailer to get a quote for hitch installation. I got a quick response from Jameson that gave me an excellent option.
My questions were answered quickly and professionally, I will be ordering the Rock Tamers in the next couple of weeks.
Etrailer is simply amazing, they provide a lot of information and customer support. As a new boat owner, the trailer I purchased with the boat needs a lot of work and Etrailer has been instrumental in answering all of my product technical questions related to bunk board placements, live loads, and even additional welding configuration tips. As a new boat trailer owner, Etrailer was able to provide an education that was instrumental in configuring my trailer.
I reached out for fitment questions for a motorcycle carrier that would work for my mini bike and received a very prompt reply... i'm glad i did or i would have ordered the wrong one.
Chris figured out exactly what I was talking about and came up with a solution. I guess I need to write at least 100 characters... ok, done. Thanks!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members