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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,210 reviews
Washington
1 review
0 helpful votes
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Tacoma & R-Pod WD
June 17, 2018

Michael H put me on the right track with a WD system that solved my problem. That was much appreciated help. I also confirmed factory hitch capability with dealer; good to go. Only problem I had was finding a shop that would switch out ball and torque 450 lbs. But I did find and the good guys only wanted 10 bucks to celebrate TGIF.

Date of experience: June 16, 2018
California
1 review
0 helpful votes
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Towing help
June 15, 2018

Yes, thank you for your answer. It let me know if I could tow my car.not sure if I want to install the kit or just find a different car to tow.

Date of experience: June 15, 2018
Illinois
1 review
0 helpful votes
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Thank you for quick response and answering my question fully. This really helped in making my buying decision.

Date of experience: June 13, 2018
New Mexico
1 review
0 helpful votes
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Trailer wiring
June 12, 2018

Trailer wiring I was looking for a place to plug a factory harness into the rear of the truck and your guys were excellent and get me that information

Date of experience: June 12, 2018
Florida
1 review
0 helpful votes
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True track hitch
June 12, 2018

Great advice. I was just thinking about welding the bracket to add a sway control bar to the $#*! for extra stability. I know all the sway can't be controlled but I shouldn't be afraid to pull it either. Unfortunately, I'm stuck with this hitch they sold me for now.

Date of experience: June 12, 2018
California
1 review
0 helpful votes
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Super happy to get what I wanted, not second best that was offered by a dealer and far more expensive. Both the hitch and brackets status kept me informed as to location and expected delivery times. Really an easy way for the customer to do business. Thanks a bunch

Date of experience: June 11, 2018
New York
1 review
0 helpful votes
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Michael did great!
June 8, 2018

BUT SHAWN did not! Shawn sold me what I needed with wrong hangers! She said I needed 1, 2, 3, 4. Charged me individually, $49,
The kit with the RIGHT hangers pieces sells for $23! Shawn said sorry for (inconvenience). Still no offer from anyone to send right parts. Called back and talked to megan she said sorry, but she can SELL. Me the right parts for $10 bucks!. Threatened to return all parts for a $61 dollar refund and go somewhere else, she said OK.! Told her to send me the parts for free, she got ok from boss and said she sent them...
Ill stay clear from etrailer from now on..

Date of experience: June 8, 2018
Canada
1 review
0 helpful votes
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John responded in a timely manner, answering my request for information as to what converter to replace an existing install on our 2006 Chrysler Pacifica. Thanks for the help.

Date of experience: June 8, 2018
Oregon
1 review
0 helpful votes
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Honest Answer
June 7, 2018

I really appreciate the response and especially the honesty. Since I will be have a longer distance than he could confirm, I found longer cables. Good information like this kept my ordering a part that I might have to return. Good business for both etrailer and the customer.

Date of experience: June 7, 2018
California
1 review
0 helpful votes
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Great information!
June 5, 2018

Thanks for the explanation. Good to know the difference between each size hubs. Now to find the right size hub for the boat.

Date of experience: June 5, 2018
Missouri
1 review
0 helpful votes
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Thanks!
June 1, 2018

First time using this site. Needed advice on boat trailer bearing issue. Got the answer I was looking for. I'll be back for sure!

Date of experience: June 1, 2018
Texas
1 review
0 helpful votes
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Dalton S. From Hope, Ark. 5-31-18, I want to Thank Molly and Jason Both, for there Truly Kind Help, and for there Spot-On Advice, I just put my new Rims and Tires on my TORO Z4200, and I am more than Happy, I'am Truly Pleased, and my Order and Shipping, was very Fast and on time, and again, Molly and Jason I want too THANK BOTH of you Two for your Truly KIND Help and Spot-On Advice, Sincerely D. From Hope.

Date of experience: May 31, 2018
Georgia
1 review
0 helpful votes
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It's great
May 30, 2018

Great advice from learned experts. They really set the standard for information about trailers and fine products.

Date of experience: May 30, 2018
Massachusetts
1 review
0 helpful votes
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I am very pleased with your help on which fireplace insert to order for the measurements I provided you. Thank you so much for answering my question so quickly. My husband ordered it as we speak. I will give another review on the fireplace as soon as I receive it and install it. Thank You Jason!

Date of experience: May 29, 2018
Texas
2 reviews
0 helpful votes
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I needed a simple yes or no if the loading system would fit my bike, I got a maybe and some pictures to figure it out myself. Not the answer I was hoping for.

Date of experience: May 29, 2018
California
2 reviews
0 helpful votes
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Jameson was spot on with his expert advice. I was told by other companies that the wheels that I was interested would not fit my travel trailer. Jameson was confident that they would fit as long as the grease cap was not too big. Wheels arrived and they were a perfect fit. In fact they were almost a hub-centric fit. I purchased the wheels with confidence, and was assured by customer service that if they did not fit for some odd reason, they would be returnable without any shipping fees on my part. Very Happy!

Date of experience: May 23, 2018
Illinois
1 review
0 helpful votes
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Great advice
May 23, 2018

Great advice. Followed through with the suggestions and everything is working well. I had a very quick reply and will definitely come back to e-trailer for future needs.

Date of experience: May 23, 2018
Florida
1 review
0 helpful votes
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Recently I asked the question of how trailer light should work. The sequence if you will, such as what should happen if the signal light on the right side was on and the brakes were applied what should the light do? Jameson of etrailer answered very promptly and posted on their web site so everyone could benefit. That is what I call great service. Thank You

Date of experience: May 22, 2018
Massachusetts
1 review
0 helpful votes
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Had two blue relays under hood swapped them still no running lights still blinkers. Found two more blue relays in rear of car swapped them same thing. Have one brown relay in rear could that be problem, also two brow under hood

Date of experience: May 21, 2018
Massachusetts
1 review
0 helpful votes
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I have been Completly Satisfied with my order from trailer.

The answer to my question was exactly what I needed to know.

Thank You very much!

Sincerely Paul

Date of experience: May 20, 2018

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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