The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Michael H put me on the right track with a WD system that solved my problem. That was much appreciated help. I also confirmed factory hitch capability with dealer; good to go. Only problem I had was finding a shop that would switch out ball and torque 450 lbs. But I did find and the good guys only wanted 10 bucks to celebrate TGIF.
Yes, thank you for your answer. It let me know if I could tow my car.not sure if I want to install the kit or just find a different car to tow.
Trailer wiring I was looking for a place to plug a factory harness into the rear of the truck and your guys were excellent and get me that information
Great advice. I was just thinking about welding the bracket to add a sway control bar to the $#*! for extra stability. I know all the sway can't be controlled but I shouldn't be afraid to pull it either. Unfortunately, I'm stuck with this hitch they sold me for now.
Super happy to get what I wanted, not second best that was offered by a dealer and far more expensive. Both the hitch and brackets status kept me informed as to location and expected delivery times. Really an easy way for the customer to do business. Thanks a bunch
BUT SHAWN did not! Shawn sold me what I needed with wrong hangers! She said I needed 1, 2, 3, 4. Charged me individually, $49,
The kit with the RIGHT hangers pieces sells for $23! Shawn said sorry for (inconvenience). Still no offer from anyone to send right parts. Called back and talked to megan she said sorry, but she can SELL. Me the right parts for $10 bucks!. Threatened to return all parts for a $61 dollar refund and go somewhere else, she said OK.! Told her to send me the parts for free, she got ok from boss and said she sent them...
Ill stay clear from etrailer from now on..
John responded in a timely manner, answering my request for information as to what converter to replace an existing install on our 2006 Chrysler Pacifica. Thanks for the help.
I really appreciate the response and especially the honesty. Since I will be have a longer distance than he could confirm, I found longer cables. Good information like this kept my ordering a part that I might have to return. Good business for both etrailer and the customer.
Thanks for the explanation. Good to know the difference between each size hubs. Now to find the right size hub for the boat.
First time using this site. Needed advice on boat trailer bearing issue. Got the answer I was looking for. I'll be back for sure!
Dalton S. From Hope, Ark. 5-31-18, I want to Thank Molly and Jason Both, for there Truly Kind Help, and for there Spot-On Advice, I just put my new Rims and Tires on my TORO Z4200, and I am more than Happy, I'am Truly Pleased, and my Order and Shipping, was very Fast and on time, and again, Molly and Jason I want too THANK BOTH of you Two for your Truly KIND Help and Spot-On Advice, Sincerely D. From Hope.
Great advice from learned experts. They really set the standard for information about trailers and fine products.
I am very pleased with your help on which fireplace insert to order for the measurements I provided you. Thank you so much for answering my question so quickly. My husband ordered it as we speak. I will give another review on the fireplace as soon as I receive it and install it. Thank You Jason!
I needed a simple yes or no if the loading system would fit my bike, I got a maybe and some pictures to figure it out myself. Not the answer I was hoping for.
Jameson was spot on with his expert advice. I was told by other companies that the wheels that I was interested would not fit my travel trailer. Jameson was confident that they would fit as long as the grease cap was not too big. Wheels arrived and they were a perfect fit. In fact they were almost a hub-centric fit. I purchased the wheels with confidence, and was assured by customer service that if they did not fit for some odd reason, they would be returnable without any shipping fees on my part. Very Happy!
Great advice. Followed through with the suggestions and everything is working well. I had a very quick reply and will definitely come back to e-trailer for future needs.
Recently I asked the question of how trailer light should work. The sequence if you will, such as what should happen if the signal light on the right side was on and the brakes were applied what should the light do? Jameson of etrailer answered very promptly and posted on their web site so everyone could benefit. That is what I call great service. Thank You
Had two blue relays under hood swapped them still no running lights still blinkers. Found two more blue relays in rear of car swapped them same thing. Have one brown relay in rear could that be problem, also two brow under hood
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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