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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to install; great product. DIY project. No problem. Would recommend.
Available item, quick easy check out, Canadian addresses available, part perfect and brand new in package. Installed perfectly. Stroller looks brand new again
Just emailed them what happened and they sent me a new battery
Easy product selection good information for what I was looking for. Great video on installation.
Always easy to purchase, great customer service and detailed website
Flawless delivery and easy install on my wife's new RAV4. OEM install from Toyota would have been over $1000.
Was able to order a perfect replacement toilet for our motorhome. I even had a question and reached out to customer service with a prompt to reply. Item order arrived earlier than expected. Extremely satisfied.
We received the stephitch just a few days after ordering it. Very satisfied with service and the stephitch makes it easier to get in and out of the bed of the truck.
Easy purchase and shipped and arrived early. However the plastic was torn and many scratches and paint chips. I need to have painted before installation. I'm sure shipping back is cost prohibitive.
I, recently ordered a class 4 receiver for a 2025 Honda passport/trailsport and it fit perfectly and looks clean and strong, I also ordered the 4 way pin connector kit, which also was an exact fit. ETrailer has the best products on the market.
The site guided me quickly to the specific hitches for my car. The installation videos and other information was most informative. The purchase process was straight forward.
Like the small area controller takes up on dash no bulky controller to smash my knees off of etrailer again had the right product for the right price
Everything in stock and shipped quickly! Very pleased with my purchases
Quick, easy, made sure I had the right car. All I need is the wiring harness which seems like a pain.
Great and easy to deal with and find product
Very good prices as well
Everything fit perfectly and the installation was very easy!
Product delivered as described. Will order again when the need arises.
Very easy to order and was received quickly. I have ordered other parts from this business and am always very satisfied.
Found what I needed for our coach online, placed order, and received our wiper blades which fit as they should. Instruction video for installation was also helpful and gave great tips that were spot on.
Needed a battery heater for the extreeme cold coming to VA. Nice product and super fast shipping. Got it just in time.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members