etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Excellent selection in a variety of price ranges. Quick and reasonable shipping.
Needed a new plate and screws for my steps. They were delivered quickly and everything was there.
Installation was a breeze after watching the trailer videos.
You guys always have what I need. And always have the best prices receive in a few days
Thank you much found the item that we need for our rack on the back of our RV easy Web site to search 👌
Super easy to install! Fits right on leaving room for good adjustability to get it nice and centered. Total install took about 3 1/2 hours but I decided to prime and repaint the stock bumper and mounting surfaces to get rid of surface rust. Once the paint was dry I reapplied 3M seam sealer all around the hitch and bumper mounts when reinstalling them. Looks great and no trimming of the rear bumper was required. Trailer wire was mounted inside the vehicle so it's out of the weather.
Was my first actual experience with ordering anything off e- trailer and am happy with the services and product.
Easy site to order and shipped out and came on time
We are no longer vertically challenged for loading up the roof rack on our family memory maker (the 4Runner). Thank you for this value added solution.
Easy to order and quick to deliver. Only issue, the packing could have been better. Hitch arrived with one end sticking out of box. No damage, thank goodness.
We ordered this to put on our 2005 Dodge Grand Caravan for a bike rack. My teenage son installed it with very little help and said the process was fairly simple. Seems sturdy. Quick delivery!
Get to fix my stuff on my daily driver, parts are delivered fast
Ordering was easy and delivery was fast part was exactly what was needed and fit perfectly
Finding what I was looking for was easy,and the selection was awesome.
I had a question about a brake controller, and one of the customer service reps was able to answer my question within seconds. It was extremely helpful to have someone pick up the phone right away to help me with a quick question that made my job that much easier.
Seamless experience overall! Will certainly use eTrailer again, if/as need arises.
My purchased items were carefully boxed as if I packed them myself.
It has been hard to find a rack that would work with my vehicle until now. Thank you so much I am so glad I get to ride the bike trails again!
Easy to navigate and pay. Shipping time was good. Follow up emails appreciated
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members