etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Recieved my hitch on the day it was scheduled to arrive. Very well built and excellent powder coating. Would recommend this this company 100%.
It showed up when I was told it would show up. The product was more than what I expected. I will be ordering more in the future.
Easy to identify which products fit my vehicles and price them along with shipping estimates.
The kit was shipped promptly and arrived on time as stated.
Very satisfied with the product, exactly as advertised.
Easy smooth fast transaction. Exactly as described. Thank you
Awesome install videos and review videos helped with the whole process.
Was very easy to install hitch. Wiring plugged up easily
Easy to navigate website, easy to order, good emails with status and great follow up!
Etrailer was the first place I checked for 2 small replacement items for my 2020 Entegra Emblem and they had exactly what I needed, they were shipped promptly and arrived on time. I checked several other retailers and none had the items I wanted.
Would buy from them again, they explain exactly what you're buying and how to install
Simple as 123. Ordering was simple, arrived fast and as described
Although it says you can install without taking the bumper facia off, you better have 2 men to do it. Being a woman, I had to remove it. Easy install after that.
I ordered a trailer hitch for my Kia with help from customer support online. Order arrived two-day, but the hitch box was beat to hell. The hitch was scratched but nothing that would be seen. Videos made the install pretty seamless.
Everything overall was good. Odd thing was all the hitch mounting hardware was grade 10.9, but the bolt the secures the receiver to the hitch was only grade 5.
I needed replacement keys for my roof rack & cargo box on very short notice. Ordered with expedited service and a day later I was back in business! Quick & easy! Always a great experience ordering from eTrailer
Everything went smoothly and quickly. Selection was excellent and service was impeccable. I would recommend them to anyone without hesitation.
My camper didn't come with a spare tire. I ordered a wheel from etrailer. Got what I ordered and delivery was on time. Thanks
Great description of product, enjoy the product videos and seeing it in use. Helps with selection choices! Prices Little high on some things over others.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members