etrailerReviews 18,895

Unfortunately my order came incomplete. Now it seems I have to order a whole new mat/ rug instead of just the missing portion. This mean I must remove missing pieces from new order or repack the old order. Neither an easy task because it is oversized and the box isn't easy to open without ripping which makes the return that much harder. Not even sure if I have to bring the package somewhere which is also difficult. Not a good purchasing experience at all.

I had to replace the instant hot water heater in my food truck as I had not properly winterized and froze it up. The replacement was the same make and model but a few years newer. It appears that some of the shortcomings of the design I had originally purchased have been addressed and improved upon. There is now a bleeder valve on the inlet side, and the copper piping/tubing is better secured so it's more resistant to twisting when one is tightening the fittings. The heater functioned without issue on its first fire up!

Everything came as described and really fast. Directions need to be better though. Good thing there was a video on their site

Etrailer helped me find the right prepacked hub. It came in a timely manner with all the parts I needed and instructions. It fit well and was easy to install

I have purchased several items in the past and your service has been great.

The Curt hitch was packed well. Fast shipping. Watched the installation videos for the hitch. Very easy installation. I installed it by myself and used a couple of tiedown straps to hold it up so I could get one bolt started on each side then installed the rest of the bolts and torqued them down to 137lbs. The hitch seems to be made very well. Very happy with it.

The installation went great Was easy then I thought great service also great parts

It was easy to find the Demo tow plate towing caps and this is the only site I was able to find them.

Shipping was fast. Easy installation about 15 min and was done. Build quality seems good we will see how it holds up. Pulled a 400lb no problem.

Great product only issue was the self tapping screw was to cheap I replaced it and the install was easy.

I had a few questions About which hitch to get before making my purchase and I received prompt, personal responses that made the decision-making process much easier.

Well designed site, easy and clear to navigate. Plenty of options to choose from. Response time from the site excellent.

I would use them again if needed.50,*******0000

Steering was all over the place. Actually had to drive the RV instead of just enjoying the ride. Looked underneath and noticed rear bump stops were pretty much gone. Figured I'd try that before going big. It did the trick tracking down the road like it should.

I watched a very informative video sponsored by etrailer on YouTube on how to install trailer wiring on my 2014 PriusV using a wiring kit available from etrailer. This plug & play install was so easy, it took me about 45 minutes start to finish.
Ordering on line was a snap, I got up to date info of when my order was shipped & when to expect delivery.

Excellent Experience very helpful. I would buy from there again

I am a long-time customer. As always, I found what I needed at a competitive price, my order was processed quickly and my order was received earlier than what was promised. From my online order to delivery was less than 72 hours. The communication about my order status and shipping was excellent.

Good and easy. Parts arrived on time.No problems with anything.