etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Chat works great item shipping was very fast.
Great customer service.
Absolutely great product. Fast delivery, well packaged, all parts we need to install including. The video guide you to easy installation.
Easy to follow, extra information is great for matching to my vehicle.
Easy to install, except for having to bend over and line everything up, good pricing, cheaper than Amazon, no problems.
Website is super easy to use. They will definitely be my first call on all my wiring harness, brake controller and hitch needs
First time dealing and was able to find everything I have been looking for
Your website is always super easy to use and your selection can't be beat!
Good product fast delivery only issue was box was ripped apart was lucky to have gotten the bolts
Clear and informative. Very clear and easy to follow the order. I will definitely check with them for trailer and car storage items
Just what we were looking for to replace our 10 year old microwave. Perfect replacement and perfect fit.
Quick and easy ordering, tire rims for our camper. Very straight forward system to order the correct fitment. So far, so good.
Found exactly what I needed, quick delivery, and about the same cost as amazon.
Moreover, the information that's easily accessible on your site is fantastic! Thank you
The video presentation of the product sold me on it. Explanation was thorough and showed me how easy the install is going to be.
The items came in on time and just as I'd asked for. Thank You.
Being able to put in my car info and confirm if a part fits is great.
Love the fact you have the correct parts in stock and a really good description of the parts online.
Thanks - back for more! Such an easy to install hitch, looking forward to using it.
Great information on website. Esp. Liked the accompanying videos explaining each product. Helped immensely in making my final decisions.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members