The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Was the only place I could locate this 30 AMP to 30 AMP pigtail extender. Fast shipping. Was exactly what I was looking for and could not find on Amazon!
Getting what I want is always easy with etrailer.com
Very happy with my new sway control bars.
The service at e-trailer is top notch. Only place to shop for trailer parts!
Quick process to order. When received part and opened box the hitch was all scratched. Still installed hitch because you can't see the scratches once installed
Quick and easy. No issues finding the part I needed and was received quickly.
Good, quick, easy to follow,
Received in a timely manner, exactly what I needed,
Quick and easy. I haven't installed it yet. Seems to be the same quality as the same one that lasted over ten years
As described, it is a great box for the larger lithium batteries. It would still be a great battery box for smaller ones, it has a divider where you can have a little storage to the side of the battery. 100% satisfied with the battery box.
Buying my Dometic 320 toilet was an easy experience with each trailer. It was also very, very easy to install, though I wish I knew to tighten the flange down to the floor as well so the toilet would be even tighter. The only issue I had was that they said it would take two days delivered that said in reality it was so I guess we split the difference
Easy to navigate, nice video links for the products as well.
Very easy to shop for everything I needed for this project. Your customer support was very helpful and friendly. Your shipping was extremely fast. The only hiccup I had was with reviewing my order for accuracy. In the process I somehow ordered a duplicate frame accidentally. I caught the error that same day however the order was already shipped out that fast. They were very efficient.
Great product! Above expectations! Work great, very well made ramp ends with non skid serrations. Wonderful application!
Good information on products!
The best information you can find online.
So far so good. Git s return snd a change over. We'll see what the next round brings. Don't order stuff st 2am!
I am leaving this 1-star review until this issue is addressed.
I am extremely disappointed with the trailer hitch I received. Despite an excellent ordering process and quick delivery, the packaging was atrocious. The box was trashed upon arrival, with the hitch heavily scratched and damaged due to inadequate padding. The hitch was mostly loose inside a large cardboard box, with flimsy cardboard loops that did nothing to prevent significant paint damage on all edges.
The damage to the powder-coated finish is severe, exposing bare metal that will surely rust, especially when exposed to road salt. To add to the frustration, the hitch came without any hardware or instructions, making installation impossible without additional purchases.
My experience with etrailer so far has been awful.
I've bought from here a few times and I love how easy it is to search by vehicle. The information in the description is very informative and the how to videos are great!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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