etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My experience was as easy as it gets. I found the correct product quick, and placed order and was shipped and delivered without any delay.
ETrailer's site is easy to navigate and the search terms generally work very well. However, when picking brake components for the Dexter 4,000 pound axle, that axle was not listed in the drop down. In fact, it took a good bit of digging to make sure I was picking the right brake and axle parts. It turned out it was the 4,400-pound brake system.
I needed to replace a lower clearance light that I broke off. The replacement I found wasn't a complete match but it works, so now I have the light replaced. The base of the light is white and all my other ones are black at the base. It is also just a slightly different size. It is of good quality.
I've purchased many products from e-trailer and the product and service is always excellent
Amp springs arrived when expected, and functioned properly.
Easy install, just 4 bolts and unplug the one harness and freeze sensor put in the new ac unit(reused, as it did not come with a new one). All done and working!
My original order arrived with the box having a hole in the corner. Part of the order was missing, likely fell out of the big hole in the box. Customer service was prompt and quickly replaced the items lost in shipping! Thanks, etrailer!
The prices were fast and service was great. The product as well is very high. I will for sure do business here again.
Thank you for being so thorough with all your products and specs.
Shock straps are the best straps I have ever used. Well made quality product and made in the USA. Compared to other tie down ratchet straps there is no comparison. No more movement of my UTV being hauled down bumpy roads going to the Deer Camp. I would recommend this product to everyone interested in a quality product to secure your atv, Utv or any other implement you may be hauling.
I really appreciated the fact that I was informed of the progress of my order. Etrailer really seemed to care about my order. I felt like they were completely honest with the information they gave me over the course of getting my product. Thank you!
The wife and I reviewed several products before deciding on TireMinder. The app version was especially easy to configure.
Whenever I purchase an item from Etrailer I can always find pictures, customer reviews and a video review of the product made by Etrailer staff which I find very helpful.
Have always had what I needed for my trailer's maintenance, great doing service with e-trailer
Refurbishing my trailer and etrailer has all I need.
Smooth ordering fast website good prices. Detailed and easy to follow instructions for my car, installation was easy.
Wire harness was easy to install. Everything went smoothly.
Etrailer.com always does a good job. I get the correct items fast.
Easy and helpful. Honestly a good supplier of specialty parts
Prompt delivers with exactly what I ordered. Never disappointing!
The website makes it very easy to find what you need, even if you're not very experienced with such things. Delivery was prompt - I had my tow hitch shipped directly to the auto shop that was installing it for me. All was smooth and easy.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members