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etrailerReviews 18,895

4.3
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Instant Feedback

54,209 reviews
New York
3 reviews
0 helpful votes
Follow Mark E.
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Excellent, I purchase both hitch and bike rack. Web site is great and easy to use. Videos on fit and assembly are spot on. Shipped out really quick. Highly recommend.

Date of experience: June 3, 2024
Kentucky
1 review
0 helpful votes
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Trailer pigtail
June 13, 2024

Very good. Order received on time and all correct. Have ordered items before and good experience

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Awesome tie-downs!
June 13, 2024

These truck bed stake pocket tie-downs were a perfect fit for my 2012 Tundra. East to install and they work perfectly.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Product was exactly as described, Easy to order, Arrived before eta. What's not to like?

Date of experience: June 3, 2024
North Carolina
2 reviews
0 helpful votes
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Keeping wheels rolling.
June 13, 2024

Just what I needed for a spare tire. Fair price, easy ordering and fast delivery.

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Prompt order but wrong part
June 13, 2024

Based on description I thought these would work but they don't fit my application. Return policy?

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Exactly what I needed, delivered quickly and with care. Thank you!

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Just as Expected
June 13, 2024

The rimmed tire arrived in true form perfectly as expected.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Great experience
June 13, 2024

Quick, fast and accurate order. Product was exactly what was described and works as intended.

Date of experience: June 3, 2024
Kentucky
1 review
0 helpful votes
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Prompt delivery
June 13, 2024

My item arrived very quickly, and was just as described. I would use etrailer.com again!

Date of experience: June 3, 2024
Wisconsin
2 reviews
0 helpful votes
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Right part first time
June 13, 2024

The website was easy to navigate and my part came quickly. Installation was easy also.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Pleased with my order
June 13, 2024

Received order fast. Item was exactly what I ordered, packaged well.

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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Replacement locks and keys
June 13, 2024

Great fit, definitely an easy video to follow! Just needed to tap out one of the allens to replace it but the other came out with some WD40 and PB blaster!

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Late
June 13, 2024

Shipment was 2 days late so I had to leave for my camping trip 2 days late

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Hitch Platform
June 13, 2024

We were looking for a hitch mounted cargo carrier and a friend recommended etrailer. We found the site easy to navigate and the product review videos were extremely helpful. The product arrived quickly and on time. The overall experience was excellent.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Tires not new
June 13, 2024

The shopping experience was good, but the reason I wanted new tires and wheels is due to the age of the tires that I have and I did not like using tires once they're a few years old. The tires that I received were manufactured 2 years prior to me getting them and I would not have ordered them if I knew I was not going to receive new tires.

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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Good fit, quality, price
June 13, 2024

Happy with my wheels and tires would buy from etrailer again

Date of experience: June 3, 2024
New York
2 reviews
0 helpful votes
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Outstanding
June 13, 2024

Love my bike rack, fast shipping, good experience overall.

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Greek customer service will definitely do business in the future

Date of experience: June 3, 2024
Indiana
1 review
0 helpful votes
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E trailer
June 13, 2024

My part shipped very quickly and was exactly as I ordered. I am extremely happy with my shopping experience and will be using e trailer again in the future.

Date of experience: June 3, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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