etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Etrailer always had the best products, tech support, search filters, and customer assistance. They manage to personalize each experience with unparalleled support and service. I've been buying from this site for over a decade. No one else compares.
I paid a great deal extra to receive my order on a certain date. It was a day late (which incidentally was also available at a lesser cost). The shipping was refunded without any hassle.
I paid a great deal extra to receive my order on a certain date. It was a day late (which incidentally was also available at a lesser cost).
Order received 1 week later than delivery date provided at time of online purchase, so towing mirrors were not available for 360 mile trip to retrieve boat.
The replacement boat fender I ordered was delivered quickly and was exactly what I needed. I was very pleased with my experience with this company.
Quite easy and simple. Now all I have to do is wait for warmer temperatures to install the harness
I order a lot of stuff from etrailer since I run a trailer repair shop and they are always extremely fast at shipping and competitive on pricing. I do recommend.
We installed it on a customers vehicle and they loved it.
This was a direct replacement the terminals were heavy duty!
Fenders fit perfect 👌 they where package nice they had no shipping scratches
Easy order placement and tracking……………………………………………………..
Etrailer has had the items I have needed most for my towing problems.
Every time.
Etrailer seems to have the items no one else has
Easy ordering, plenty of product information along with installation videos and helpful tips.
Good website with easy to find parts that fix and videos to help with finding and installing the parts. Fast shipping and they shipped the right part which always helps and the part works great and doesn't cost an arm and leg for it. Thank you Etrailer!
E-Trailer made my slide drawer buying experience a breeze! It was even delivered ahead of schedule.
This product was highly recommended, very easy to install. Also has great appeal with excellent customer service
I purchased the product for my 2021 Toyota Tacoma. The product itself is great and seems to be high quality however it is about an inch to small...I struggled greatly getting it aligned so there was no gap between the cab or the tailgate. I have a 5ft bed and ordered the appropriate Tonneau. There is literally about 1 cm of wiggle room. Product would be perfect if it was about 1 inch longer. That would have given me enough extra on each end so I didn't have to have it absolutely perfect!
Shipping was fast, but box was damaged/opened from not being packed well for such a heavy and awkward piece.
All parts seem to be included. I will not have a chance to fully inspect and install for a few days due to illness. I will reach out to E-trailer if I come across any issues. Thanks again for the fast shipping.
I ordered a replacement valve for my Yakima Road shower. Skeptical that it may not be the right part, but it arrived promptly and fit perfectly.
Ordered and SHIPPED on Sunday, received on Wednesday and installed Thursday, They worked Great on Monday.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members