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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Install was seamless, the worst part was removing the exhaust from the hangers other than that everything went together very easily. Very happy with the purchase.
I received my tow hitch quickly. I know others complained about the boxing being ripped apart but other than the UPS driver making a handle on the top of the box, it arrived without damage. I have not had it installed yet, but I can see that it is made of quality so I expect to have this for the car's life.
Always a pleasure to shop online. Great service and prices. The fastest shipping and customer service is superior to anyone.
Worked as designed with slight modification to mounting bar length. Mounting bar had to be shortened for interferance with trailer bunks.
This was a plug and play for our old Dometic unit. The delivery was really quick, and the installation was easy. This unit blows super cold, will cool your RV down very nicely, and was an affordable choice.
Easy to order and arrived on time. Great experience in my first order
Very thorough and clear on what was going on with my delivery.
I would like to see a new video for the Curt Echo line for a specific type of vehicle, like mine, which has a factory tow package, but no under-dash plug, as well as vehicles with something underneath that blocks the view of the connection point (in my case, the spare tire in-floor "tub".
Baked customer support and advised I received used item, only offered a $30 discount
Customer service was great, the item came in a pretty banged up package but was delivered quickly. I need to return the item because it was the wrong size but I would recommend etrailer.
Perfect! Item arrived quickly and was exactly what we needed. Easy to install. Box was torn up badly, but all parts were bagged and taped to hitch. Totally pleased!
I've lost count of the number of towing related items I have purchased from etrailer.com over the years and I've never had an issue with anything. Any questions that might come up are always promptly answered. etrailer.com is my "Go To place" for everything towing or bike rack related
The tie downs came fast. Good looking tie downs for my truck and camper. Thanks e-trailer.
Easy order process. Good email communication. Timely delivery of product.
The unit I received it had some damage on te bottom it was bent. I really needed it so i made it work.
I won't be hooking the to my trailer till July but the ratchets work great and they are made of good quality! Thanks!
Hitch was as described and installation video made it am easy project.
My first choice for TV mount wasn't available, but another choice was there that did the job just as well.
I Have ordered from them multiple times for multiple vehicles and have always been pleased with not only the product but the service and shipping. It came in a timely manner and had multiple updates along the route.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members