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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Needed two new trailer hubs- etrailer had then her within 72 hrs at the right price- thanks!
Very easy to install. It took 25 minutes and that because panel underneath. Would definitely buy again thanks.
Fast Delivery after Order. Packaging of product is very poor based on the type of delivery/carrier used. Box was damaged badly by UPS ( Probably Dropped) Which in turn caused mounting problems because one side of the mounting surface was bent. Had to be dropped very hard to do that. Straightened it out with porto pac. And got it mounted. Use better, heavier Cardboard Packaging!
Just wanted I needed and the information was super easy to understand
Arrived without bolts and directions. Had to find bolts at hardware store. Installtion was easy.
E- Trailer had a good hitch for a reasonable price. Fast delivery and went on easily.
It was a pleasure doing business with eTrailer.
However, I screwed up and got the wrong size wheels. I was able to take the existing wheels to my local Les Schwab and the put the new tires on the old wheels and they were able to use the wheels.
I will be ordering another tire in a month – and I will be looking more at the bolt pattern.
Thank you,
John Bellusci
Easy peasy, had the right item. Easily installation and awning is like new. I would use this company again!
I think I used every online guide etrailer had so I could confirm my wheel and tire size, wheel bolt pattern, type of trailer tire I needed, and weight and speed ratings for the tires. My whole experience was effortless and 100% spot on for accuracy and meeting my needs. I could not have had a better experience!
Site made it easy to find the part that would fit my 2016 Highlander
Overall my experience with etriler has been good. When I order they process and ship very responsively.
The products I have received have been as described.
Etrailer is my go to when I am needing something for my motor home chaise or my toad. 🐸
Easy to order online and delivered on time. Easy to assemble and install.
I had some issues with the order I wanted. Katie from etrailers made it very easy for me to choose a new item.
The new item was placed immediately, Received with in a week. Got it in the time frame to prepare for our trip.
Shipment quick. No problems whatsoever. Would definitely recommend them.
Product was shipped ins timely manner and was exactly what I needed for my RV. Will use etrailer in the future.
I ordered something wrong and they caught it for me, made the changes and shipped everything out fast.
Plugs right in broke 2 of the original connector clips on the car but just zip tied them together and everything worked great. Took about 25 minutes to install would highly recommend.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members