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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Overall the experience was very good. Easy to find on website and shipping was fast too.
Didn't know it consisted of 2 boxes, got one on time and the the following day to meet my deadline. Installed and working
Tracking feature of order is very precise and easy to use. Just click the link.
Perfect order, smooth sailing, no issues at all. It genuinely surprised me when it arrived as fast as it did. Great value product was packaged well.
All good so far, almost sent them back thinking that they were wrong fit, They fit very tight and perfect, make sure nuts are clean and start on one side and then the other, they will go on
It was very easy to find the right hitch for my 2016 Acura RDX. And, the wiring harness was a plus! Easy to browse and I found the prices to be very good.
Easy to order, exactly what we needed, and arrived the very day it was scheduled to arrive.
Good customer service to assist getting the right hitch very helpful
Everything was as expected. Service and delivery was extremely quick.
Rochelle was awesome. I was picking up a large boat in Phoenix that I had bought a couple of months earlier. I was assured the brakes would be working as I was towing it back to Oklahoma. The CHUNKS of rust in the surge brake master cylinder said those brakes hadn't worked in years. Since the actuator was welded to the frame I decided to go with an electric over hydraulic system. Rochelle insured it was sent out 2nd day even though it was late in Missouri. As I dug into it further I found out the brake shoes and wheel cylinders were beyond repair also. As it was even later I ordered online but the shipping came back as 3-5 days. I called Rochelle the next morning and she was able to change the order to next day. Brakes worked great on the trip home. Thanks e-trailer.
All good so far, thanks. Back rack works great with it happy camper
Easy to navigate the website, found just what I needed. Two thumbs up
Wanted my work boat and work utility trailer to operate on the same ball. This product fit perfectly with three more holes to drill. Two holes already lined up perfect. Now I can use both trailers with out having to change the ball. Definitely like the product and the auto hitch feature.
Etrailer is awesome, quality products, awesome inventory, fast shipping,
Easy use web site and accurate product descriptions.
Great experience, works great, easy install good customer service
The ring around the fan blade was cracked. Went to local dealer to get part.
Not easy to find the replacement mount for the odd sized Furrion 4.3 monitor mount. Thank goodness I found it here with a reputable seller, though.
The original mount was used maybe 15-20 times and simply broke where the suction piece is held on, never experienced that before.
I think the price is a bit high, but if the quality is as well, then I'm happy; it appears to be good quality.
So far, so good, hope it lasts better that the OEM version.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.