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etrailerReviews 18,894

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,208 reviews

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Ohio
1 review
0 helpful votes
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Rv door magnet
June 17, 2024

Overall the experience was very good. Easy to find on website and shipping was fast too.

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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Only 1 day delay
June 17, 2024

Didn't know it consisted of 2 boxes, got one on time and the the following day to meet my deadline. Installed and working

Date of experience: June 7, 2024
Kansas
1 review
0 helpful votes
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Very easy.
June 17, 2024

Tracking feature of order is very precise and easy to use. Just click the link.

Date of experience: June 7, 2024
Pennsylvania
1 review
0 helpful votes
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Great!
June 17, 2024

Good products, great prices, and great service. Thanks!

Date of experience: June 7, 2024
Arizona
1 review
0 helpful votes
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Great product, shipped so fast!
June 17, 2024

Perfect order, smooth sailing, no issues at all. It genuinely surprised me when it arrived as fast as it did. Great value product was packaged well.

Date of experience: June 7, 2024
New Jersey
1 review
0 helpful votes
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Wow
June 17, 2024

Trailer hubs fit perfect 3 day delivery. Was easy to find a hard to find part.

Date of experience: June 7, 2024
New York
1 review
0 helpful votes
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F450 phoenix hub covers
June 17, 2024

All good so far, almost sent them back thinking that they were wrong fit, They fit very tight and perfect, make sure nuts are clean and start on one side and then the other, they will go on

Date of experience: June 7, 2024
Wisconsin
1 review
0 helpful votes
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It was very easy to find the right hitch for my 2016 Acura RDX. And, the wiring harness was a plus! Easy to browse and I found the prices to be very good.

Date of experience: June 7, 2024
Texas
1 review
0 helpful votes
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Awesome
June 17, 2024

Easy to order, exactly what we needed, and arrived the very day it was scheduled to arrive.

Date of experience: June 7, 2024
Virginia
1 review
0 helpful votes
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Good customer service
June 17, 2024

Good customer service to assist getting the right hitch very helpful

Date of experience: June 7, 2024
New York
2 reviews
0 helpful votes
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Trailer coupler
June 17, 2024

Everything was as expected. Service and delivery was extremely quick.

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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Great service
June 17, 2024

Rochelle was awesome. I was picking up a large boat in Phoenix that I had bought a couple of months earlier. I was assured the brakes would be working as I was towing it back to Oklahoma. The CHUNKS of rust in the surge brake master cylinder said those brakes hadn't worked in years. Since the actuator was welded to the frame I decided to go with an electric over hydraulic system. Rochelle insured it was sent out 2nd day even though it was late in Missouri. As I dug into it further I found out the brake shoes and wheel cylinders were beyond repair also. As it was even later I ordered online but the shipping came back as 3-5 days. I called Rochelle the next morning and she was able to change the order to next day. Brakes worked great on the trip home. Thanks e-trailer.

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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As advertised
June 17, 2024

All good so far, thanks. Back rack works great with it happy camper

Date of experience: June 7, 2024
Colorado
1 review
0 helpful votes
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Fast and excellent service
June 17, 2024

Easy to navigate the website, found just what I needed. Two thumbs up

Date of experience: June 7, 2024
Illinois
2 reviews
0 helpful votes
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Hitch change
June 17, 2024

Wanted my work boat and work utility trailer to operate on the same ball. This product fit perfectly with three more holes to drill. Two holes already lined up perfect. Now I can use both trailers with out having to change the ball. Definitely like the product and the auto hitch feature.

Date of experience: June 7, 2024
New York
1 review
0 helpful votes
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Etrailer for the win~~~again!
June 17, 2024

Etrailer is awesome, quality products, awesome inventory, fast shipping,

Date of experience: June 7, 2024
Georgia
1 review
0 helpful votes
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Etrailer
June 17, 2024
Updated review

Great high-quality products and excellent customer service.

Date of experience: June 7, 2024

Great Customer Service, prompt shipping
March 8, 2024
Previous review

Easy use web site and accurate product descriptions.

Date of experience: March 8, 2024
Colorado
1 review
0 helpful votes
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Fast delivery
June 17, 2024

Great experience, works great, easy install good customer service

Date of experience: June 7, 2024
Illinois
1 review
0 helpful votes
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The ring around the fan blade was cracked. Went to local dealer to get part.

Date of experience: June 7, 2024
Florida
1 review
0 helpful votes
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Furrion Vision 4.3 Monitor Mount
June 17, 2024

Not easy to find the replacement mount for the odd sized Furrion 4.3 monitor mount. Thank goodness I found it here with a reputable seller, though.
The original mount was used maybe 15-20 times and simply broke where the suction piece is held on, never experienced that before.
I think the price is a bit high, but if the quality is as well, then I'm happy; it appears to be good quality.
So far, so good, hope it lasts better that the OEM version.

Date of experience: June 7, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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