etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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It came, installed relatively quick and solved the problem. Thank you.
I have a Revel 4x4 Van that the water control panel had a massive leak. This is a known issue with Revels and the lack up insulation so they are not a 4 season unit. I bought mine used and found out it wasn't winterized. E-Trailer had the parts in stock and I had the van fixed and ready for a trip in under 48hours.
Great experience fast shipment. We'll do business again.!
Fast and easy, I like the product reviews and installation tips
Website is easy to use. I wish there were cross references sometimes to items that would fit a specific model. But I know that there are so many, it is hard to figure out which water tank to get. I tried to replace my fresh water tank and just cannot figure it out. It is almost like everything is designed so you have to take it to the dealer...and they are expensive.
The tow hitch I bought was received within 4 days of ordering. It was a great product at a great price. Installation was just as they described.
Your service is world class. I watch videos that show the products and exactly how to install them on your website. I keep coming back to eTrailer for all my recreational gear. Please keep up the good work.
Delivery was on time and box i. Good condition. Hitch is well constructed. All parts in box.
Great! Fast and easy process! Good prices and and no issues. Would recommend to a friend
The man on the other end really knew his stuff, and had my new snow plow hitch coming in just 3 days. Way to go.
I've never had an issue working with etrailer - from asking questions on what will work or not work in my situation or what is recommended - to ordering, shipping and any follow up after the receipt of the order. Only 'issue' is not having an easy way to 'log in' and see a full listing of al my orders. I just saw for the first time a listing of my recent orders without having to log in, so not sure how that is working (cookies maybe?). Also, on the email I just received asking if I have received order # xxxxxx- it would have been nice to know what that order consisted of without having to pull it up online as I recently have a few orders going and was not sure what order was being referenced.
Took me an hour because I decided to take the rear bumper off and also clean dirt off with a rag, it took 80min instead of 40min. The holes did not line up perfectly so I put it on with the bolts all loose and tightened each one up slowly, each nut 4 turns and then moved on to the next nut until firmly tight and then finish by using a torque wrench for the correct torque specs.
I haven't had an issue with the items i have purchase with E'Trailer.
My only complaint is being asked to fill out the surveys. I have a tremendous amount of work each day.
I normally avoid filling any out because of them.
The video for this tire, & wheel was very informative. I've ordered items from etrailer before so check out is quick, & easy.
We needed a receiver hitch that would slide in the trailer to get the other receiver hitch to be about 20inches of total drop. This product achieved that.
Air bag box showed up with side of box blowed out, should have been double boxed like the compressor was. Bag inside was tore opened with hardware everywhere! Ido not know if everything is there! I do not plan to install for 2-3 months due to knee surgery. So I do not know how to handle the situation if some thing is missing? You should have double boxed it and not been so CHEAP! Problem solved
This is the second time we have ordered from this company, the customer service is amazing with plenty of follow ups and timely delivery.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members