etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to find what I wanted. Quick shipping and delivery. Product as expected.
Brake controller and plug & play harness arrived with no issues. Took less than 10 minutes to install. Customer support kept me updated on shipping when I asked about post office delays.
Very good until i did this survey. Dislike all the required fields
Fast shipment and worked great excellent service and nice people
Good prices, quick delivery and install videos for everything. What more could you ask for?
Always great service as expected from etrailer. Never let's me down
Great service as always. Fast delivery and had part in stock at a good price
Please add better shipping options for your products. The only other expedited shipping option offered for this order was over $30. UPS is only a few dollars more than USPS but much better service.
I was very pleased with the quality of the product, the ease of ordering, and the fast (and free!) delivery. I will definitely be buying a hitch for my wife's car from you guys. Good job!
Quick follow up very attentive. Follow up with different emails and always a person to contact with the first name and the phone number. Very different than all the other crappy sites that just do it through AI or computer automated. This service is very personal.
Shipped out ve.ry fast and gave tracking info. Thanks eTrailer. You are my go to now when I need trailer parts.
Easy to order the correct part I needed.
Came quickly with no problems.
Part showed up on time, works perfectly. They almost always have the right parts I need for my RV and trailers.
The package was great and it was fast shipping the parts felt very good
Found the part easily on their webpage. Completed my order and received the part in a couple of days!
I have not removed the protective plastic yet as I am waiting for my trailer to be painted first and will remove the plastic coating after I install the fenders but they look good and arrived well-packaged and promptly.
Awesome service from E trailer but the packaging from Deemaxx was horrible with parts flying around and getting damage in the box. Also one rotor had rusted races, but etrailer replaced the hub promptly. All four kits were missing Nyllock nuts.
Tail gate came cracked, for 500$ I expected better and it not being cracked
Good only thing is I do not know how to install it on the roof. I take the screws out of each end and there's a pin that goes through the entire back of the lid. I do not know how to get it out.
After 7 years of use my original 5k lbs air bags developed leaks. I upgraded to the 7.5k lbs bags which are now installed and performing well. ETrailer had the best price, free shipping and quick delivery. We're completely satisfied with eTrailer and the products available on their website.
No hitch covers for my teams... St. Louis Cardinals, Green Bay Packers
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members