etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Thanks! Good experience! Hooray have a nice Sunday. And another one next week
Super user friendly site! Great how to videos. Prices do seem a bit high, I guess because of supply and demand.?
Seem as high quality as the original parts.
Great quality. Fast shipping. Fit perfectly on my car, nothing had to move o cut.
Etrailer was great. Easy to find what I was looking for, parts shipped the next day. But the usps is so bad, Shipping was delayed by almost a week.
I was looking for a Thule car cargo replacement part that Thule themselves did not have in stock with no timeline. I got on eTrailer, found what I needed, and in less than a week received the part. The ease of finding it, availability, and quick turnaround will make me shop there again. Thank you for your superior process.
You had a part that was hard to find and much needed to make the repairs on my rv.
Box was delivered with several holes in it, Hitch receiver frame mounts were sticking out through each end of the box and the hardware is missing
Good information and videos very helpful. Very helpful videos made installation a breeze
Hard to find this size. Stumbled up on etrailer and had them very quickly.
My rims were delivered in time, packaged extremely well and look great! The price was amazing
Excellent website and very easy to find the products I needed. Resolved how to install an ARB awning on a new Land Cruiser which was originally installed on a 4Runner
Easy and quick to pick out the right parts needed for my camper and got it on time Thanks
Puck system adapter for fifth wheel perfect fit. And a reasonable price, etrailer cheaper than any place I checked price on.
It's always a pleasure shopping with your company, very detailed information about your product, thanks
Every order has been delivered quickly. Great products and great customer service when calling with questions
I have received all the items but have not yet installed them. I am pleased with what I got.
Ordered and delivered in less than 2 days! Order completely fulfilled. Easy process.
I'd rather pay more for an item than more for shipping--like the companies that bait you in with a low price but add a high shipping costs. This company is fair and legit.
Very past shipping. The product is overpriced. Two snap buttons & a piece of plastic.😳 On top of everything, you can only use one end of the strap!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members