etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Prompt shipping and delivery. The video install directions were very helpful. Took about two hours to complete—hardest part was carefully removing the bumper cover.
I needed to R&R the drive motor and lift arm on my Fantastic Vent. Found the parts easily at etrailer and got them ordered. They shipped the next day and arrived in under 5 days. Parts were correct and install instructions made it easy:)
Best of all, they followed up to make sure I had received them and that the parts were what I needed.
Mark McWilliams
'91 Country Coach Concept.
Item arrived 3 days faster then estimated overall very satisfied
Easy to use web page. I purchace from Etrailer about once a year and have always been happy with price, shipping and product support.
The website makes it easy to find the products you want. Shipping is very fast to MN.
Second hitch I have purchased and both have been easy to purchase.
Military discount would be nice. Other than that the prices and shipping were very satisfactory.
Fast and fair
As always, E Trailer is the place to shop. Prices are competitive, shipping is super-fast, and customer service is there to help you.
Gotta luv etrailer
The prices I got for the tires was the best I could find. Yes I could get cheaper on eBay or Amazon,
BUT I got Kenda tires and American made rims! Don't be fooled to get cheaper. These are rated for the correct speed and weight! Not the other guys!
If you want to be safe I recommend what I got. I got the Curt RV starter kit. This was a must have for a newbie like myself. Less wiring!
From order to delivery I was given continual updates. Thanks!
I ordered my parts on a Saturday, requesting expedited shipping for the following Wed. On Sunday, I received a notice that the parts were packaged and ready for shipping. True to the commitment, I receive my package on the Wednesday. I would definitely order from etrailer again.
Quick and easy navigation and ordering through the website
E-trailer always has fast shipping and quality product. I will buy from e-trailer again
The experience with etrailer was delightful but unfortunately the part did not fit. I spoke with Amber C and she was delightful and set up my return which is on the way back to you as of Friday 28 February.
I was glad they have the hardware i need and it was easy to order. Hopefully i get what i need.
The vehicle selection process and the curated products are a great start, but it is the videos that bring it home. I like being able to actually see what I am buying and how to install it ahead of time. This gives a certain level of confidence that the purchase will do what it is supposed to do that I can't get from Amazon.
Excellent information, videos, everything was very informative and easy to search. Found exactly what was looking for and found easy to search for products.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members