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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I got a more ride cargo tray I was delivered a few days earlier than that what they said which was great.
Hitch easy to find for my vehicle and shipped and received very quickly.
The hitch I ordered worked great, no drilling needed as stated and it came in within 2 days of ordering it which was great
I really appreciate eTrailer's research, even on less common vehicles. Y'all match customers up with the little things we need to do the job right the first time!
Quick and easy to order. As always, e-Trailer was reasonably priced.
E-trailer have the parts you are looking for
E-trailer had the part I needed
Excellent shopping experience from the time I ordered until it was on my porch.
The picture of the item did not clearly show the direction the water flowed through the back flow valve. I ordered the wrong part, 3/4" instead of 1/2". My fault. The flow is backwards and I cannot use it.
Ordered tow base plates for my jeep. Arrived quickly. Watched installation videos e-trailer provided. Made job much easier than trying to decipher instructions from manufacturer.
It was easy to find the exact trailer hitch I needed for my particular vehicle 2014 Subaru Cross Trek. After I ordered I realized I ordered one with a matte finish but I wanted the glossy. It was easy and painless to correct the order.
Once again, I can depend on etrailer to simplify the process. Good job.
Once again, you're the only one that has it. Good job.
Thank you for the easy site to find the trailer hitch for my husband's truck. Easy to follow, great install instructions and best price I have found for the hitch based on tow capacity. I am so excited to surprise him for Christmas.
Quick, easy, and efficient site to use. The pricing is reasonable, the delivery time, especially around the holidays, was quick, and so far (haven't installed the components yet) I am overall happy with the experience.
Site was easy to navigate, placed an order for one of my restaurants and they received it on time.
My husband likes your flashlight. And the ordering was easy and quick.
Thank you,
Product available and quick shipping to Canada. Thanks for the quick service!
Hitch installed by myself. Instructions worked well although I had to press my exhaust to the side to make room for one of the bolts on the LHS. Not used yet but looks good.
We had a great experience working with eTrailer directly. Quick service and easy to use website. The shipping was late, which is not on eTrailer, but delayed our work movement by an extra day.
Easy to find what I needed on the website and the price was good.
I ordered a kit that came with an incorrect part. I contacted etrailer and had the correct part in a few days. Great company.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members