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etrailerReviews 18,894

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,207 reviews

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California
1 review
0 helpful votes
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Highly recommend!
December 25, 2024

Excellent site, easy to find the right size tire chains, lots of options.

Date of experience: December 23, 2024
New York
1 review
0 helpful votes
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Curt roof top rack and bag
December 25, 2024

Item performs as described there was an issue with delivery Amy J was able to resolve.

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
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Sprinter van trailer wiring kit.
December 25, 2024

I received the correct trailer light wiring kit for my sprinter van.and it worked flawlessly. Fast shipping thank you so much.

Date of experience: December 15, 2024
Illinois
1 review
0 helpful votes
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Shopping was easy
December 24, 2024

On line chat helped me select the right equipment. Delivery was on time and order was complete.

Date of experience: December 14, 2024
Maryland
1 review
0 helpful votes
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Another great etrailer transaction
December 24, 2024

I have a 28 foot travel travel that I put at least 10,000 miles on every year, so it is in constant need of some kind of repair or upgrade. This time I only needed three small items. Etrailer had them all at a good price. I didn't need to go looking anywhere else.

Date of experience: December 14, 2024
Tennessee
1 review
0 helpful votes
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Great experience.
December 24, 2024

I've bought all of my hitch needs from e trailer and never had a bad experience.

Date of experience: December 22, 2024
Virginia
1 review
0 helpful votes
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Great shopping experience
December 24, 2024
Updated review

Shopping on this site was easy and prices was very reasonable!

Date of experience: December 14, 2024

Great experience and great price
December 16, 2024
Previous review

Great experience and great price.

Date of experience: December 6, 2024
Massachusetts
1 review
0 helpful votes
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First time buyer. I will be back. Thank you for your prompt delivery and great communication. I installed the receiver hitch today without a hitch! Lol Thank you
Michael H

Date of experience: December 11, 2024
Kentucky
1 review
0 helpful votes
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Good experience
December 24, 2024

I got a set of air bags for my 05 f250 and the shipping was very quick at only a day or two and the kit was very easy to install since it was a no drill kit and so far the bags are doing a good job of saving the leaf springs from the absolute whooping my 14k trailer puts on them.

Date of experience: December 14, 2024
Arkansas
1 review
0 helpful votes
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On time delivery
December 24, 2024

Great huge box for a small item. Could have been shipped in a thin box or padded envelope.

Date of experience: December 14, 2024
Minnesota
1 review
0 helpful votes
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The hitch fit well but box was completely destroyed with 1/3 of the hitch hanging out of the box.
Luckily the bolts were taped to the hitch and not lost. Hoping any paint chipping doesn't starting rusting quickly. The packaging needs serious upgrades.

Date of experience: December 10, 2024
Louisiana
1 review
0 helpful votes
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Propane hose
December 24, 2024

Parts arrived on time. As described in listing. At a reasonable price.

Date of experience: December 14, 2024
Maryland
1 review
0 helpful votes
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Damaged packaging in shipping as related to e-trailer rep
December 24, 2024
Updated review

Good experience except hitch arrived with damage to shipping carton which could have been bad. The video on product and installation was excellent

Date of experience: December 14, 2024

The video on product and installation was excellent
December 15, 2024
Previous review

The video on product and installation was excellent

Date of experience: December 5, 2024
Florida
1 review
0 helpful votes
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Better than Expected
December 24, 2024

What a nice piece of equipment, very nicely built, instructions excellent, shipping on time.
Could not ask for anything more.
Thanks
Lance W

Date of experience: December 14, 2024
Arizona
1 review
0 helpful votes
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High Cost.
December 24, 2024

Product, Customer Service and delivery were great however you leave with a bad taste in your mouth when you find the exact same product on a different website for less than half the Etrailer cost. I mean we all know the part cost less than $5 so does Etrailer really need to sell it for over $30. I found the same part for $14. I will now always shop Etrailer for a better price elsewhere.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Delivered on time
December 24, 2024

All good here, showed up on time and in good condition. Won't be using it for another couple of weeks. Once I do I will add some comments on how it works.

Date of experience: December 14, 2024
Virginia
1 review
0 helpful votes
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Solara Awning covers
December 24, 2024
Updated review

Easy to order, great problem resolution, quick delivery. Thank you trailer.

Date of experience: December 14, 2024

Easy to order
December 16, 2024
Previous review

Easy to order

Date of experience: December 6, 2024
California
2 reviews
0 helpful votes
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Trailer hitch
December 24, 2024

Videos to show product and explain product that ensures you are getting right item.

Date of experience: December 22, 2024
Maryland
1 review
0 helpful votes
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Dexter #11 axles lift kit.
December 24, 2024

The package arrived and the box was broken open. It looks like it is all there. The "C" channel is beefy! I don't know if the hardware will work for the lift yet. Going to be installing it on an airstream flying cloud. The q and a responses from other users was what let me to being confident about the purchase.

Date of experience: December 14, 2024
Pennsylvania
1 review
0 helpful votes
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Love etrailer!
December 24, 2024

Prompt, fast, professional, packaged very well! Will use again in the future for sure!

Date of experience: December 14, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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