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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Excellent site, easy to find the right size tire chains, lots of options.
Item performs as described there was an issue with delivery Amy J was able to resolve.
I received the correct trailer light wiring kit for my sprinter van.and it worked flawlessly. Fast shipping thank you so much.
On line chat helped me select the right equipment. Delivery was on time and order was complete.
I have a 28 foot travel travel that I put at least 10,000 miles on every year, so it is in constant need of some kind of repair or upgrade. This time I only needed three small items. Etrailer had them all at a good price. I didn't need to go looking anywhere else.
I've bought all of my hitch needs from e trailer and never had a bad experience.
Shopping on this site was easy and prices was very reasonable!
First time buyer. I will be back. Thank you for your prompt delivery and great communication. I installed the receiver hitch today without a hitch! Lol Thank you
Michael H
I got a set of air bags for my 05 f250 and the shipping was very quick at only a day or two and the kit was very easy to install since it was a no drill kit and so far the bags are doing a good job of saving the leaf springs from the absolute whooping my 14k trailer puts on them.
Great huge box for a small item. Could have been shipped in a thin box or padded envelope.
The hitch fit well but box was completely destroyed with 1/3 of the hitch hanging out of the box.
Luckily the bolts were taped to the hitch and not lost. Hoping any paint chipping doesn't starting rusting quickly. The packaging needs serious upgrades.
Good experience except hitch arrived with damage to shipping carton which could have been bad. The video on product and installation was excellent
The video on product and installation was excellent
What a nice piece of equipment, very nicely built, instructions excellent, shipping on time.
Could not ask for anything more.
Thanks
Lance W
Product, Customer Service and delivery were great however you leave with a bad taste in your mouth when you find the exact same product on a different website for less than half the Etrailer cost. I mean we all know the part cost less than $5 so does Etrailer really need to sell it for over $30. I found the same part for $14. I will now always shop Etrailer for a better price elsewhere.
All good here, showed up on time and in good condition. Won't be using it for another couple of weeks. Once I do I will add some comments on how it works.
Easy to order, great problem resolution, quick delivery. Thank you trailer.
Videos to show product and explain product that ensures you are getting right item.
The package arrived and the box was broken open. It looks like it is all there. The "C" channel is beefy! I don't know if the hardware will work for the lift yet. Going to be installing it on an airstream flying cloud. The q and a responses from other users was what let me to being confident about the purchase.
Prompt, fast, professional, packaged very well! Will use again in the future for sure!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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