Etisalat

Very poor and UAE most expensive service provider for internet 🛜 home. I highly recommend to subscribe du. They care about their customers. After rebrand etisalat automated all services and the forget to care about their customers. They do not provide full service and if you ever try to claim as per your bill. They will charge you for everything. Do not ever think to subscribe Etisalat's. Do not enter in contract with them.

I have never seen is such a growing city connectivity is sad.left home internet. Now most of the time I get notifications. Calls just don't go thru. I stay in Aldubaiba building Mankhool. U claim to be best. I m sure if I say worst also is less. Staff having attitude so left home internet. God only knows where are you heading

The business in the world zero customer service Ian in treble withthem from 5 months I got business five month ago the billing is coming but still I don't have the connection

We have been completely cheated by Etisalat. One of their miss-selling door to door salesmen came to our office one day and practically begged us to switch from Du to Etisalat. We were promised a smooth transition and a much better price. After several visits, we agreed to swicth. That was the last time we heard from the cowboy agent. The on-boarding experience has been horrific. We were promised that Etisalat would take care of closing our Du account and moving everything over. This was not done correctly by Etisalat and so Du ended up blocking Etisalat from providing our internet. Whilst we were trying to understand and rectify the situation with Du (also equally as useless with customer service), Etisalat decided to cancel our account with zero communication to us which is irreversible and one of many non-logical processes they have in place. Whenever we try to speak to someone to say that we did not want to cancel and we wanted the service, we were told that it's too late and we need to pay an early exit fee of 3,500 AED and another 2k AED for the months our account was active and but we were never able to use.
No one from customer service has been interested in helping and in fact we have been bombarded with numerous aggressive and threatening emails and calls suggesting legal action.
There seems to be no one with authority who can use logic to make a decision on our case. We have been completely cheated and robbed by Etisalat and there is nothing they are willing to do to help. Appalling customer service and experience.
We have been forced to pay now and there is nothing we can do about it. I would never recommend this provider to anyone and I will NEVER use them myself again!

Worse company ever
The service is bad

The problem they are the only available one
Du is also under the same owner
The service is the worst worldwide

The terrible experience with their wireless internet service and we following it for almost 2 weeks,,,the customer care team is just busy with re registering the complaint and escalating the complaint without any action. We want to port to du service but in that case they are demanding 2000 will be charged as exist charge.really trapped be careful to opt this service

Very happy from the services excellent connectivity fully satisfied from it if we compare du so they are having horrible services.

Elife sucks simply, we pay 625 AED a month to get the sport package, when it's time for the championship, they ask us to pay extra 200 AED a month for a full year on a contract non brakeable

But sorry we have already paid 625 AED a month for a year?
In US internet is 64$ for higher speed, in Etisalat they impose Elife for almost 180$ a month for this junk.

Now lets go to the quality of service:
I see many webpages in common, redirecting to India! How I love that (place)!
FB defaults to India, Yahoo as well, LinkedIn now and then
This is called junk routing, and their network engineers are jack@$$es

Go ahead with the webpages for example in US / Canada, the city of Sacramento or Toronto or Boston, we login to pay our US property tax, it keeps routing infinitely until timeout, why? Because their network engineers are jack@$$es
We go to the 1099 1095C, our benefits webpage keeps spinning and times out, look the reason up above
We go to our US bank, I need to login, I get a screen routing
The funny thing is those webpages work from a hotel or starbucks or a local bar!
I call 101 Tech support:
I use English on 101, I get a stupid Indian saying I don't know sir, we cannot help you sir, check with the city of Boston sir - they blocked access from UAE sir.

But when I login from a hotel or starbucks it works?

I don't know sir - maybe your computer blocked it, or Boston is against the government's regulations?!

I use Arabic 101, I get an Egyptian who--re telling me that these are (regulations of the government to block transaction in non AED, this is the requirement for the safety of UAE citizens from fraudulent transactions!), those Egyptians are bare face liars.

But if I log in from Starbucks Etisalat I access my accounts on all of that? When I vpn it works?

She tells that you are not supposed to VPN... lol she thinks that she is a legal consultant!

I don't remember calling their tech support without spitting on the phone on their assistance on the call, it has been 4 years so far.

This scammers would eat your money out! They disconnected the services due to non-payment and still continue to charge me monthly. Now to cancel the subscription, I have to wait at the end of the month and pay to switch it to prepaid. And by the way there will be charges on switching it to prepaid. This is bull$#*!! Money eaters! I would not recommend this network to anyone and would never wanting to deal with this company again. They dont even deserve a star. Shame!

Disgusting customer service. Staff is useless. Wanted to apply for Wireless Connection for 199 AED made 23 in way to Marina moll, where lady told me that I can apply only online. Then I wanted to apply online with my Emirate ID and guess what. Error in system. Called them they told me that I am not a Cluen so I have to buy a number for 35 AED and then I can apply and order something from their site. Ridiculous.

I am traveling and my Etisalat SIM is not connecting to the local network where I am. It's been 4 days I have been trying to reach someone to talk to at Etisalat with no avail. All I get are automated systems that are absolutely useless. I am likely to be disconnected from my number for the next two weeks until I return. Once I am back I am surely moving my number to Du. This is completely unacceptable!

2 years ago, we got this etisalat plan Elife 250Mbps, for which we were asked to pay 409 dhs per month and then i have no idea for what they are adding extra amount in our bill, making us to pay 445 dhs per month and now after completing the commitment of 2 years i got 465 dhs bill. Its a scam company which has completely useless wifi, does not support into the other rooms in the apartment, just works in the hall, and landline was given as compulsory but was said to be used as free. Honestly, i am completely disappointed with the service. Today itself i contacted customer care for disconnection.

Goto another company. These people will tell you that you're phone is the issue, or your connection is the issue when you explain to them their server is down yet again, that you can make payments online, that you're out of data and need to recharge etc
They make excuses, offer ZERO support and don't give a damn if they lose you as a customer. Go elsewhere!

They put you to talk to an automated machine that does not help you. Just takes you in circles. I visited the outlet in festival city only to be told they don't deal with internet and no assistance or alternative offered. They staff said they wont be there any more everything will be digital. I changed my line to du now I am changing my net to Du as well. I know it wont bother them but its fine. Just need a piece of mind and be assisted by humans.

When a line is asked to be disconnected, please simply cancel it. After a while, I found four months of pending payments without any prior notice.
They disconnected the home line and threaten of travel ban!
Come on people!

I have taken a new land line for my business and been 2 months till not not installed
The person called me the first week when i had filled the application and informed me that some device is out of stock and did not give me any date or time

I have been following up every day and they keep pushing me like a ball
800 101 says this is busines and call ******* and they say call *******

And the agent i contact says that the device is out of stock

2 months they cannot provide a land line
Etisalat is not nice company with services like this

Unlimited 5G wifi at cheap and affordable price Im satisfied I bought it from +971 54 335 0247 this guy

I called customer service to inform them that I am moving and that i will have to relocate to an apartment in the same building. Instead of cutting it after the moving day. They cut it on the spot and give me an appointement after 5 days for the technician to come and relocate the connection. Finally when I complained they asked for 50 AED to restore internet connection.

Assalamualaikum
To sir Etisalat ceo
As my own experienc. After got selected as sales
Executive for SMB for A7 Area got trained from team leaders. They sake me out today for silly reasons telling this month we don't have open right now there is opening for next month. They make me seat out for full 3days to say this.
One is horrible CEO SAJEEV in etisalat channel partner TMQ he joked on me in Malayali language.
I ask him for my job salary for 11days he just treated me like beggar and give 20AED to travel my destination.
Take seriously step on this guy bcoz. I don't want any Muslims brother should suffer like me jazakallaha khair.
Take seriously action on reviews.
Regards
Your Muslims Brother

How is it possible that Etisalat still does not solve the problem of internet at home and TV questions for more than three years, and it just passes the time so that the customer is forced to pay without receiving the proper service, and without checking, it makes the customer tired and does not care about Etisalat and problems. The Internet and the televsion system have become televised and here Etisalat is profiting and not responding. This process has been going on for more than three years and even though I filed a complaint and said that this time I will only talk to the manager, he did not take responsibility at all...

Lack of time management, lack of planning, lack of responsibility, and failure to solve the customer's problem is normal for Etisalat. The only goal is to get money every month and not respond and play with the customer. I was with them for two years and I never had these problems. They just talk and then the technician is either not trained or doesn't come at the specified time.

Worst of the worst...
From all aspects.
Very unprofessinal
Bad service
Rude employees
No respect for ppl time

First of all their house moving internet option is not working in the app, i went to the business center to initiate the request that i will be moving out to new place and i gave them the dates, one of the customer service called me after 2 days to fix the appointment for the technician to your new place and right after that they cut off my internet connection without informing me from my old place, i called them so many times but every time some their agents said it'll be restored in few minutes and later on they stopped picking the call and their automated service is even more worse, if the case is open and pending from customer service they'll not allow you to connect with any advisor to take update.
More pathetic thing is the communication gap between the advisors some of them said it shouldn't be disconnected unless you move out and some said that it gets disconnected once u initiate the request. Over all worst experience will not recommend it to anybody. Better to go for Du internet or virgin.

Charges you for services you have never subscribed to. Pathetic customer care. Automated customer support is an absolute waste of time.