Rating: 1/5 (Only because zero isn't an option)
I rarely take time to write negative reviews, but my experience with Etisalat's neolife 5Gbs internet service demands documentation as a warning to others.
My Experience: A Timeline of Disappointment
Initial Order Phase:
I submitted an order for their neolife 5Gbs home internet service, which was promptly acknowledged. This created the illusion that I was dealing with a responsive, professional company. A technician arranged for ID verification, which was completed without issue. That's where any semblance of customer service ended.
The Disappearing Act:
After verifying my identity, the technician made specific promises: Installation would be completed within 24 hours
He would personally oversee the process
I would receive confirmation calls throughout Reality? Complete radio silence for an entire week. Not a single call, text, or email explaining the delay or providing updates.
The Customer Service Mirage:
When I repeatedly reached out to their customer service department, I encountered a well-rehearsed script of empty promises: "Your issue has been noted"
"Someone will call you back within the hour"
"A technician has been assigned to your case" These statements proved to be nothing more than delaying tactics. Not one callback ever materialized.
The Insulting "Reset":
After a week of being ignored, customer service suggested I submit an entirely new order. I reluctantly agreed, going through the identical process again—ID verification, service selection, the works.
This time, I received a specific appointment: installation between noon and 4PM the following day. The result? Another complete no-show. No calls. No technicians. No explanations.
Final Escalation:
I escalated the matter to higher levels of customer service, only to encounter the same pattern of promised callbacks that never happened. The systemic disregard for customers appears to be company policy rather than isolated incidents.
The Aftermath
This level of persistent negligence speaks volumes about how Etisalat values its customers. As a direct result, I've not only abandoned my pursuit of their neolife service but am canceling all existing Etisalat services, including my long-standing mobile subscription.
Recommendation to Potential Customers
Save yourself weeks of frustration and disappointment. Etisalat's neolife 5Gbs service exists in marketing materials only. In reality, you'll find yourself caught in an endless loop of broken promises and wasted time.
If having functional internet service matters to you, look elsewhere. Any company that can consistently ignore customers after taking their information doesn't deserve your business.
This isn't about a one-time mistake or technical difficulty—it's about a fundamental disregard for customer experience that permeates every interaction with Etisalat. Consider yourself warned.