Etisalat

Unethical pricing strategies - criminal in other parts of the world. Automated service is a joke. Disappintubg to see such an unethical company operating in the uae

If you live in UAE and you got a package. Be ready for rxtra charges, gaming movies, extra charges that God knows how you got them. The stealers liars that are ripping you off.

I'm really very frustrated and tired by the attitude of these people. And I would say it's the worst company to take an Internet connection with. I had already been stuck in a really bad situation in the month of November'20 wherein I was ready dealing with some really bad employers. And had to immediately leave the country as they had canceled my Visa without even notifying me and when I called Etisalat to cancel my account, one of their executives/agents told me that it was canceled and I left with a free mind. Even my Visa had got cancelled and I left the country so there was no consumption after Nov'20. But when I came back one of an Agent called me and asked me to pay him AED300 and the whole procedure took place like the way it does and then suddenly after 3 months I see that they suspended the connection again. And since that day I have been getting so many threat mails and calls to pay an amount of AED 2800 something for no reason. And these customer executives calling and irritating me again and again. I'm so tired of telling them stories and complaining. I tried writing on their mail but their server blocked me. I even asked for a settlement by paying for the month of Nov'20 and then they said you can pay AED 400 first and then we will file your complaint and when I asked them for something in written they said they won't be able to provide it until I pay. Is this a Fraud Game going on?. This has been a horrible experience for me and in my opinion, you should never get a connection from them.

We have been completely cheated by Etisalat. One of their miss-selling door to door salesmen came to our office one day and practically begged us to switch from Du to Etisalat. We were promised a smooth transition and a much better price. After several visits, we agreed to swicth. That was the last time we heard from the cowboy agent. The on-boarding experience has been horrific. We were promised that Etisalat would take care of closing our Du account and moving everything over. This was not done correctly by Etisalat and so Du ended up blocking Etisalat from providing our internet. Whilst we were trying to understand and rectify the situation with Du (also equally as useless with customer service), Etisalat decided to cancel our account with zero communication to us which is irreversible and one of many non-logical processes they have in place. Whenever we try to speak to someone to say that we did not want to cancel and we wanted the service, we were told that it's too late and we need to pay an early exit fee of 3,500 AED and another 2k AED for the months our account was active and but we were never able to use.
No one from customer service has been interested in helping and in fact we have been bombarded with numerous aggressive and threatening emails and calls suggesting legal action.
There seems to be no one with authority who can use logic to make a decision on our case. We have been completely cheated and robbed by Etisalat and there is nothing they are willing to do to help. Appalling customer service and experience.
We have been forced to pay now and there is nothing we can do about it. I would never recommend this provider to anyone and I will NEVER use them myself again!

Back 2020, Had post paid acct with etisalat, I've been paying without delay. First encounter was they billed me
More than my monthly limit and when I complained they waived it off. It happened again around 3x. Because I WAS a loyal customer, I took another higher post paid. I was also informed that I don't have a roaming subscription. When I went to my home country I didn't use my sim to avoid ANY CHARGES for a safer side. While going back to UAE, Ofcourse I have to put back the etisalat sim while in airport. I was surprise that I got an internet right away and got a message of Etisalat BILL which I was confused. As soon as I reach UAE, I complained and they told me it was the roaming charges. I told them to check the acitivity of my sim number as they will see there's no activity NOR calls happened as I was out of the country. They didn't listen. I also challenged them to listen to their call recorders when their agents told me that I don't have roaming subscriptions hence roaming charges SHOULD HAVE NOT APPLIED. They didnt remove the charges. They disconnected both of my sims and they continue to CHARGE me. I never had issue with anything in my entire life with regards to any credits and I am very disappointed with my experience to them as a loyal customer. A lot of hidden charges and not helpful. Sad to say they are losing a lot of loyal customers and reading other reviews seems that people are still experiencing the same issues.

The worst network, after care is zero, customer service shamefully please do not entre into a contract with this network.

They staff were lied to me in metro station that SIM card is for free and prepayed plan for 250 but I can cancell anytime before 28 without getting any charge

Etisalat has been providing very bad service and day by day it has been proving that a telecom-network can substandard it service quality more than ones imagination/expectation. They have been investing very huge amount for advertisements/marketing, actually for what? There is no competitors to beat, I think not at all. It is like monopoly but still they have been investing millions for marketing only. If the consumers/customers had alternative suppliers they wouldn't choose Etisalat such a versed customer service they have been providing for many years. I'm wondering why it has been happening in such a beautiful country. The consumers, they have not been getting any proper rights/response from their supplier(Etisalat). Many people may had read books regarding monopoly market but they have not seen any real one in their life because we may think it has not existed in this generation but No! Folks! It's a perfect example of monopoly and we all knew and we can say, we cannot exist/live without the help of telecommunications especially in this time and the same sector has been ruining, we cannot imagine this is happening in this beautiful country.
Why I did not share my experience here because I just went through the reviews most of the people had explained their experiences and we all knew nothing is going to happen and we cannot do anything.

Who cares our concern/complaints.

They knew sure that I cannot raise a finger against the supplier(Etisalat) they have been eating that much quantity of foods and they are very healthy and can able and possible to beat a poor and unhealthy person who does not have the money to eat.

But one day all unhealthy people will gather then only can defeat this supplier(Etisalat), I have been waiting to join(Alternative efficient service providers/Suppliers).

Who knows, how long will I need to wait or the same healthy man share/provide his food/efficient service to the poor and sort the issues and remain everyone be healthy. Wait and see if we all are alive and survived from this pandemic.

Worse company ever
The service is bad

The problem they are the only available one
Du is also under the same owner
The service is the worst worldwide

If I could rate it zero, I wouldn't hesitate. So let's say my rating is actually zero. I was with Du and I thought Etisalat is better so I switched my line with them. Ever since I get charged every month 20-30 dirhams more and it was fine by me. However, me and my husband moved out from silicon to business bay and we wanted to move our eLife package 250mbps 389 dirhams. After contacting etisalat, we learned that they don't provide this service in business bay since it's controlled by du and the only way to avoid paying a penalty of 1,200 dirhams is to stay with them and subscribe for another package called Bitstream offering 25mbps for 399! That's 10 times slower. When I told them it's ridiculous, they offered me another package 50mpbs for 599 :)! ! That's not only 5 times slower but also more expensive than what I'm paying right now for 250mbps. I complained to Etisalat, TRA, and nothing! That is absolute thievery. If you are unable to provide me with the same exact package and same exact money or at least something very similar to it, don't steal away my money and pretend I'm breaching the contract. You are breaching ethical codes!

Worst of the worst...
From all aspects.
Very unprofessinal
Bad service
Rude employees
No respect for ppl time