eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
Placed the order very easily on line and my tag showed up in the mail. There was no trip to DMV. What's not to love.
Very easy process. Received within 1 week in the mail.
The service was seamless. However the cost is excessive and not clearly stated so as to have an informed choice. Had I known the fee was that hight, I would have opted to go to the MVA. Will know better nest time.
It has bee super easy and very effective.
I have not received my registration yet in the mail.
I thought I was on the state of Maryland website. There's a lot. I could not do on this website that I was led to believe didn't need to be done.
These guys charge you $149.85 which I thought was for the license plate, but no it was just to use their service. Then they charge you a $12.50 credit card fee and a $39.95 processing fee. Then the chares for the registration and the plate are much higher than if you bought directly from the DMV. Finally it has taken three months to get the title transferred and they were absolutely no help in getting this done.
Got my sticker very quickly. You could even say it was fast.
We like "Fast" better! Thank you for sharing Timothy.
E-tags service was quick and easy to use and my registration came in no time at all.
Thank you for the review Doug!
My title arrived in time. The service is very fast and professional.
Great to hear. Thank you for sharing Diem.
Way faster than expected. They helped me with a small hiccup and got it out. Surprised me how fast it was.
I will continue ordering through etags due to how fast I receive my decals and the ease of the entire process.
ETags caught me in their trap and after I paid all fees including title fees, I thought I was all set. After two weeks no license or communication from them. I went to see what the holdup was and saw that I had to go to a notary or police officer to verify the VIN number. If they had disclosed this important fact that you CANNOT DO A TITLE TRANSFER ONLINE, I would have never signed up. I asked for the service fee of $150 to be paid and they said NO. I will dispute with my credit card company and write a dozen reviews including Better Business Bureau to get Etags to be more transparent and forthcoming.
In the end I went online and booked an appointment at the License Bureau and it was fast and easy.
I asked to speak to a manager and no response.
This is my second time using the service and I love the payment convenience and how fast I got my sticker.
Thank you sharing this review Luz. We very much appreciate your business.
I moved to NY from CA and need a duplicate title. To avoid having to fill out a paper dmv title duplication request and mail, I went through etags. For $140 I got an email with the form I already have (downloaded for free from the CA DMW website) to fill out and send. This was an expensive lesson learned.
I went online, easily filled out the information, and the new tag arrived within two or three days.
The process was easy and I received my sticker in the mail promptly. It saved me hours of time going to the MVA and having to wait.
Thank you very much for sharing, Dallas.
I need the title application, i have to go to a facility to print the document so i can sign and upload it back to you. The last one you sent expired. Thanks
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Thank you Lee!