California DMV

How much money does tax payers pay for the dmv kiosks at various locations it way to much whatever the cost for the piss poor job of software and development and the fact why do they have a section on the kiosks for replacement of driver's license or id but it wouldn't allow me to get a temporary license so frustrating with the good ol' boys in DC And in our state government ca communist breeding ground 🤬 there needs to be more accountability in our government from the top on down to the street sweeper an idiot could do better with just a little common sense! I thought of few laws regarding just stupidity! I just wondered if our lawmakers were born stupid or if that was just from years of practice!

Went to Paso Robles DMV to get a trailer transferred into my name. I only had the license plate number, no vin or hull id. Rather than look up the license number to get the info, I was rudely sent back twice to correct the forms. I was then told that my 90 year old mother had to fill out one of the forms. After seeing 3 different employees, the issue was finally resolved, but not before being told I had to bring in the trailer for them to look at it. These employees are not doing us a favor, they are being paid to do a job.

It would be nice if the DMV would remember WE THE TAXPAYERS pay their salaries and they work for us and we do not work for them.
The inefficiency of this office only proves government employees can care less. They are protected because they work for the government and therefore give a half hearted effort. I had made an appointment and when I arrived, amazingly even with my confirmation number... My information was not listed. If this agency as well as ALL Government agencies were accountable, I believe 85 to 90% of the employees would be fired.

Date of 8/7/2024.

Absolutely tragic customer service, or lack thereof. It's impossible to reach a live person via phone or the site. I've tried calling many times and have yet to get through to anyone that's not Miles (an automated voice system). Still disgusted by the amount paid in taxes to the CA gov with how poor their agencies are.

In order to renew my license I needed to take an "interactive e-learning course" online. There was no link to this course on the DMV website. I had an 800 number to call for help on my renewal notice. The robot told me (at2;30pm) my call could not be completed that day; call back some other time. I attempted to chat. The AI chatbot could not answer my basic question. I opted for "live chat with an agent" An agent never responded despite my 75 minute wait and the chat was terminated by the DMV website. I was prompted to "upload documents" as well. That proved impossible to do as the upload link just led to a feedback loop of "upload" prompts. It's the DMV experience we have sadly become used to...frustrating, time wasting and intentionally obtuse.

The DMV states that I can apply for a handicapped placard online and I tried to do this and I took Two days and 15 tries and even added a mobile app ID. Still didn't work and it looks like I'm gonna have to go into the local office spend half a day when it could have been done online in minutes. FY DMV!

I was trying to make an appointment for my motorcycle riding test. The online system is filled with errors regarding a safety certification paperwork, which is not needed for me. I tried speaking with the online chat bot, no response by anyone. I left a message to call me, that's laughable on the hopes someone will call be from the DMV. The whole service experience has failed at the DMV and you find yourself waiting in long lines for hours at a time to just get a simple question answered. I feel bad for all the other persons, especially the elderly.

Have you been defrauded by CA DMV? Hey, me too. They created a computer system where the same VIN number can be assigned to many accounts. By doing this making it look like you have several vehicles. Then they send you a notice that your CA refund has been intersected because you owe them money. When you call ofcourse no-one picks up the phone but promise you to be called back the next couple of days because they are "so busy". In the meantime you have one car that you paid the registration for and you don't owe them a penny.

I don't know who the state of California hires to design their DMV website, but whoever it is they should not be paid a cent! It is the most incredibly convoluted nonsensical bunch of not understandable information I have ever tried to navigate online. Throughout the process you don't know what you've properly completed or where you are in this bizarre process of simply renewing your California driver license.
Having grown up in California, I am very aware of the nightmares I experienced just knowing that the renewal of my CDL was looming. That was only 50 years ago, but what they have in store for all of us now makes that seem like a walk in the park.

I have recently renewed I am 81 years old. I recently renewed my California drivers license at Santa Monica. The staff.excellent, courteous and accommodating. The system is in need of a major overhaul. The option of answering the handbook questions is great.if it ever works. I wasted 2 hours trying to "save time". The reviews are self explanatory, averaging one star our of five! A 20 year IT specialist gave up...the nonsensical questions (some) led to massive frustration that I witnessed at the computer terminals, one older lady sharing her frustration for all to hear. I understand this is a bureaucratic challenge. Imossible to be all things to all people, but this a mess.I feel for your staff.

I was on the chat line with a person named Norma (agent number 3151) and they could not help me at all. They took several minutes to answer back to write back after i gave necessary information. I gave all info needed and all she did was give me an error number to call or visit a CA dmv office. I told her i couldn't visit an office then she said and i quote "then you need to call the number above have a wonderful day" then disconnected the chat. Overall was a bad experience. She didn't tell me anything or give me anything besides the error number.

Sent in a check to get my registration renewed, kept calling them 4 weeks after I sent it to get a status...constantly been told they are backed up and if I need to get it done quickly to go to an office. Go to an office make the payment but the DMV in Sacramento - cashed my check! I was told that they were going to not cash it based some process they had put into place. Now they are telling me it will take OVER ONE MONTH to get the refund back. Pretty quick to take your money, but pretty slack at refunding what is not theirs!

I took the time to pre-register for a new license and real ID and when it came time to set the appt the system would not let me. All of the information was entered correctly but it would not accept it. Then I tried calling and it said they were busy and to call tomorrow and hung up on me. As much as they charge to register cars they should have a great computer system. Another example of the $#*!ty government we have and the joke we have as a governor.

Good luck trying to get a human over the phone they'll have you waiting for hours talking to a stupid robot! And then not help you with anything just a huge waste of time! How about the gov cuts DMV cost because when I went into the closest office I saw 5 people behind the counter doing absolutely nothing and just chatting while they're 20 people waiting! DMV IS A SCAM AND A JOKE!

My late registration was $207.00. The etags were $48. Plus change. This was $248. Plus change to renew! Yeah my fault for late registration, but this is highway robbery! Yes it was easy and convenient because of the pandemic, but highway robbery is my opinion! I will not be late again, good lesson here, pay when due no matter what comes up!

The DMV site is very confusing and has a long loading wait. If you schedule for a driving test, it will say error despite how you put in your information correctly. This site shows inflexible schedules and bad results in the webpage. The workers at the DMV at Palm Desert, California are mean. The DMV is full of extremely rude people. There is this woman who works at the G register at the desk when they call out your number and she was being prejudice towards a few people.

All I gotta say it F*** the DMV and the government for that matter. Can't even make my bills month to month and I forget to put my motorcycle on non op because helloooo I'm not driving it and I work every day of my life to scrape by and now I STILL have to pay reg for the year it sat in my backyard NOT driven AND file in January for non op and also most likely pay a fee for that too. F*** you guys and f*** this bs I'm so sick of this $#*!. "For the people" my a**

How sad and pathetic that the DMV and state of California has to scam people for $14. Purchased a new car in March 2023, added vehicle to my insurance before I even drove it off the dealership lot. Received letter in the mail in May stating that my registration was going to be suspended if I did not provide proof of insurance. Attempted to submit online - but was unable due to a "system error" and was provided an email address to send proof of insurance too. This was done on 5/16/2023. Assumed that this was all taken care of - this week I get a letter in the mail stating that I have to pay a reinstatement fee - as I have no proof of insurance. Contacted DMV and I was told that this would be taken care of - 48hours later; still have not received an email back from either the person I spoke with on the phone or supervisor (they requested I email them directly with my proof of insurance, which was done promptly). Given how much the California DMV scams people out of money for fear that I would get pulled over and FINED even more money with a "suspended" registration - I paid the fee. Absolutely ridiculous. Pathetic that California DMV has nothing better to do with their time; actually - maybe they should consider doing their job when the inform people they will contact you.