California DMV

I was on the chat line with a person named Norma (agent number 3151) and they could not help me at all. They took several minutes to answer back to write back after i gave necessary information. I gave all info needed and all she did was give me an error number to call or visit a CA dmv office. I told her i couldn't visit an office then she said and i quote "then you need to call the number above have a wonderful day" then disconnected the chat. Overall was a bad experience. She didn't tell me anything or give me anything besides the error number.

I was trying to make an appointment for my motorcycle riding test. The online system is filled with errors regarding a safety certification paperwork, which is not needed for me. I tried speaking with the online chat bot, no response by anyone. I left a message to call me, that's laughable on the hopes someone will call be from the DMV. The whole service experience has failed at the DMV and you find yourself waiting in long lines for hours at a time to just get a simple question answered. I feel bad for all the other persons, especially the elderly.

All I gotta say it F*** the DMV and the government for that matter. Can't even make my bills month to month and I forget to put my motorcycle on non op because helloooo I'm not driving it and I work every day of my life to scrape by and now I STILL have to pay reg for the year it sat in my backyard NOT driven AND file in January for non op and also most likely pay a fee for that too. F*** you guys and f*** this bs I'm so sick of this $#*!. "For the people" my a**

Have you been defrauded by CA DMV? Hey, me too. They created a computer system where the same VIN number can be assigned to many accounts. By doing this making it look like you have several vehicles. Then they send you a notice that your CA refund has been intersected because you owe them money. When you call ofcourse no-one picks up the phone but promise you to be called back the next couple of days because they are "so busy". In the meantime you have one car that you paid the registration for and you don't owe them a penny.

I hate paying the dmv to supposedly fix the roads and lessen traffic. But this online service makes it much easier to part with my hard earned money.

Good luck trying to get a human over the phone they'll have you waiting for hours talking to a stupid robot! And then not help you with anything just a huge waste of time! How about the gov cuts DMV cost because when I went into the closest office I saw 5 people behind the counter doing absolutely nothing and just chatting while they're 20 people waiting! DMV IS A SCAM AND A JOKE!

Mediocre employee Maggie at front door gave me all the wrong information! Returned another day with forms she said I needed to bring! Interviewers never asked for them! She ought to be fire!

I took the time to pre-register for a new license and real ID and when it came time to set the appt the system would not let me. All of the information was entered correctly but it would not accept it. Then I tried calling and it said they were busy and to call tomorrow and hung up on me. As much as they charge to register cars they should have a great computer system. Another example of the $#*!ty government we have and the joke we have as a governor.

How sad and pathetic that the DMV and state of California has to scam people for $14. Purchased a new car in March 2023, added vehicle to my insurance before I even drove it off the dealership lot. Received letter in the mail in May stating that my registration was going to be suspended if I did not provide proof of insurance. Attempted to submit online - but was unable due to a "system error" and was provided an email address to send proof of insurance too. This was done on 5/16/2023. Assumed that this was all taken care of - this week I get a letter in the mail stating that I have to pay a reinstatement fee - as I have no proof of insurance. Contacted DMV and I was told that this would be taken care of - 48hours later; still have not received an email back from either the person I spoke with on the phone or supervisor (they requested I email them directly with my proof of insurance, which was done promptly). Given how much the California DMV scams people out of money for fear that I would get pulled over and FINED even more money with a "suspended" registration - I paid the fee. Absolutely ridiculous. Pathetic that California DMV has nothing better to do with their time; actually - maybe they should consider doing their job when the inform people they will contact you.

Sent in a check to get my registration renewed, kept calling them 4 weeks after I sent it to get a status...constantly been told they are backed up and if I need to get it done quickly to go to an office. Go to an office make the payment but the DMV in Sacramento - cashed my check! I was told that they were going to not cash it based some process they had put into place. Now they are telling me it will take OVER ONE MONTH to get the refund back. Pretty quick to take your money, but pretty slack at refunding what is not theirs!

I don't know who the state of California hires to design their DMV website, but whoever it is they should not be paid a cent! It is the most incredibly convoluted nonsensical bunch of not understandable information I have ever tried to navigate online. Throughout the process you don't know what you've properly completed or where you are in this bizarre process of simply renewing your California driver license.
Having grown up in California, I am very aware of the nightmares I experienced just knowing that the renewal of my CDL was looming. That was only 50 years ago, but what they have in store for all of us now makes that seem like a walk in the park.

DMV managed to take the in-person frustration/nothing gets accomplished from in-person to online. God help those who are having issues signing in and need to change things.

The DMV site is very confusing and has a long loading wait. If you schedule for a driving test, it will say error despite how you put in your information correctly. This site shows inflexible schedules and bad results in the webpage. The workers at the DMV at Palm Desert, California are mean. The DMV is full of extremely rude people. There is this woman who works at the G register at the desk when they call out your number and she was being prejudice towards a few people.

As much as walking in with a likely commercial transit upgrade I fell out of a shorchange and foundt my sixy was indeed too fifty.

I have recently renewed I am 81 years old. I recently renewed my California drivers license at Santa Monica. The staff.excellent, courteous and accommodating. The system is in need of a major overhaul. The option of answering the handbook questions is great.if it ever works. I wasted 2 hours trying to "save time". The reviews are self explanatory, averaging one star our of five! A 20 year IT specialist gave up...the nonsensical questions (some) led to massive frustration that I witnessed at the computer terminals, one older lady sharing her frustration for all to hear. I understand this is a bureaucratic challenge. Imossible to be all things to all people, but this a mess.I feel for your staff.

Why even have a website just because your workers suck doesnt mean everything has to suck! Please help these ppl!

The online test requires a selfie. I had to shoot the selfie about 40 times before it was finally accepted. I tried to get help from a live chat agent, but the only suggestion she gave me was to reboot my system. After rebooting, I had to retake picture another 40 times, finally moved on to the sharing screen part, i said OK to share the screen (they do this to make sure you're not cheating) and then my computer froze up and I had to reboot. I tried it again a third time (40+ times to get selfie accepted, AGAIN) and it stated on the screen "Welcome to the DMV Automated Knowledge Testing Expansion (AKTE) Terminal Touch the Screen to Continue!". I do not have a touch screen on my PC. The site seemed to think I was on an internal DMV PC, not my home PC. This whole procedure went terribly wrong. I tried a fourth time to log on, and when I clicked to get the verification code (needed for logon), the site refused to let me go any further with the verification. So, I don't know if I've lost my 41.80 that I paid to take this online test or not. By taking the test online, I was hoping to avoid a prolonged ordeal in the DMV office. But the ordeal in the DMV office is now starting to look better than the ordeal online.

Wow! Electric DMV car from Cali makes it all the way to NJ. Must have long A** extension cord. Maybe not so green after all.

DMV Seaside license renewal was smooth and easy. I had appt. Agent came out before 8 AM to pre screen then window agent, Cathy, was friendly and helpful. TY for service to people. WWM

My late registration was $207.00. The etags were $48. Plus change. This was $248. Plus change to renew! Yeah my fault for late registration, but this is highway robbery! Yes it was easy and convenient because of the pandemic, but highway robbery is my opinion! I will not be late again, good lesson here, pay when due no matter what comes up!

I have been calling the DMV I have endured long wait times, once I speak to an agent there rude and want help passed my question. They don't go above and beyond there compacity the people who cannot go enter DMV without any appointment. From my understanding they've been working the whole covid19, now what have they been doing. They should more compassion and understanding thru time. Mandortory action line you never answers and they talk to you crazy also. Why is this is this the new normal? This is not okay.