Bruce J.

The online test requires a selfie. I had to shoot the selfie about 40 times before it was finally accepted. I tried to get help from a live chat agent, but the only suggestion she gave me was to reboot my system. After rebooting, I had to retake picture another 40 times, finally moved on to the sharing screen part, i said OK to share the screen (they do this to make sure you're not cheating) and then my computer froze up and I had to reboot. I tried it again a third time (40+ times to get selfie accepted, AGAIN) and it stated on the screen "Welcome to the DMV Automated Knowledge Testing Expansion (AKTE) Terminal Touch the Screen to Continue!". I do not have a touch screen on my PC. The site seemed to think I was on an internal DMV PC, not my home PC. This whole procedure went terribly wrong. I tried a fourth time to log on, and when I clicked to get the verification code (needed for logon), the site refused to let me go any further with the verification. So, I don't know if I've lost my 41.80 that I paid to take this online test or not. By taking the test online, I was hoping to avoid a prolonged ordeal in the DMV office. But the ordeal in the DMV office is now starting to look better than the ordeal online.