eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
Very Easy - Thank you It was easy to use, but for some reason I missed the fact that my cost for using eTagsDirect would end up costing me about $50 more than if I had gone to the tag office. When I renewed my tags 2 years ago I did not have to pay extra. At next renewal I will not be renewing by E-mail, but will go direct to the tag office. Thank you.
Nice & simple easy to do.
Misleading information; there no reason why you couldn't provide the total cost of each of three registrations I renewed at checkout - the information was already printed on the forms you sent in the mail. A charge of $3.95 for each of three registrations, each sent in a separate envelope on the same day to the same address is a gross over charge and a lack of efficiency.
In round numbers tag was supposed to be $48. Price came up as $28. Gave credit card info... as it turns out I was charged $78. Friend just did her tag via mail and paid $48 just as registration stated. I've never paid $78 for a tag and if putting a stamp on an envelope saves me $30 I would have done so. What a great ripoff.
EASY. CONVENIENT.
I am very disappointed in the entire experience with your website. I will not use it again.
So far: excellent
Fine.
Good
The site was easy to use. I mistakenly thought this was the SarasotaTax Collector site and didn't realize until I received my bill that I would be paying an extra $27 (agency fee, service fee, shipping and handling fee) for my registration. I can't imagine that what I received warranted all that. Buyer beware! I'll be more careful in the future.
SMOOTH AND QUICK AND NO HASSEL
Excellent, Easy-To-Use Site
PRETTY Simple
Quick & Easy...Thank you George
This is not the DMV, not the Government. Do not waste your time or money on this place. I would not recommend to my worst enemy. I tried to get my money back and they did not care about me explaining not being unsatisfied.
Hopfully all went correctly? Made a big mistake by not reading everything. Saw charges & thought they were part of final cost (+/- $33.00 a year), boy was i wrong! Rip-off! Extra $32.05 for your services. Could have saved that & went out to eat. Lesson learned the hard way.
Payment area was slightly confusing
To much charge for your service
Trouble with renewing motorcycle license. Couldn't do it
Great service, now I am a regular customer.
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.