eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
GREAT QUICK EASY!
Positive feedback. Great timeliness and overall service.
It was really easy to do.
It was very easy.
Very easy, and quick
The best!
Very easy site to use.
I was given a price for the tag renewal through eTags Direct. They took my order, and my credit card information, and then didn't send me a receipt. When I requested the receipt, they said I would receive it from my local tag agency. I sent an email immediately saying that if I didn't receive a receipt, I wanted to cancel my order and get a refund. Not only did they NOT cancel the order and send a refund, when I finally received a receipt for what they charged me, it was over $40 more than what they said it would be! WHAT A RIP OFF! I also ordered a tag at the same time from my local tag agency for my other car after I became suspicious about not getting a receipt from them for the first transaction. I received a receipt IMMEDIATELY FROM MY TAG AGENCY, WITHOUT a bunch of extra charges that eTags Direct tacked onto my bill for my other car. Don't use this agency. Work with your local agency only. Complete rip off.
If you are renewing using eTagsDirect.com you need to be aware that your feel will be double. Yes, you are charged a service fee. I did not realize that my fee would be so expensive or I would have driven to local DMV and renewed. For convenience sake, I went on line. Mistake! I paid double for the renewal. OUCH! Didn't realize it because I was rushing through to do on-line. Should be LESS on-line than MORE. There is no person to deal with so the cost in labor would be nil with on-line renewal. Instead, one pays MORE for on-line. Go figure! The old saying, BUYER BEWARE applies to eTagsDirect.com
A lot easier than I first thought!
Meh.
Easy to use but very expensive
Great jod
Horrible. I ordered my tags on the 4/17/2015 and have yet to receive them. I have contacted the customer service department repeatedly and they always tell me they will call me back after they check with the mailing department and never do. I would never refer eTagsDirect.com to anyone.
Simple and Easy
I was charged a huge fee to process my auto registration. The agent cut the fee in half a savings on $12.50 but the original fee remained on my bill.
I'm very dissatisfied with this service and never will use it again.
Very quick and easy..
Easy to fill out easy to pay but not sure of the amount as the Registration Renewal Notice mailed to me was more than I payed here and I don't understand
The worst service ever. Canceled my order
EASY TO USE
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.