• eSurranty

eSurranty

Overview

eSurranty has a rating of 3.5 stars from 325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSurranty most frequently mention customer service, great coverage, and apple care. eSurranty ranks 4th among Insurance sites.

  • Service
    34
  • Value
    31
8
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is top notch and aims to resolve any issues you encounter.

Critical highlights

  • Their agenda is not honor your purchase esurranty insurance contract at any authorized repair center.
  • I just called my credit card company to dispute the charges.
How would you rate eSurranty?
Top Positive Review

“Esurranty is good value”

Leo S.
6/1/18

Esurranty's customer service has always been really easy to work with, fast efficient, everything you'd want. I've never actually had to make a claim with them, but I'm confident that it will go well. Their online interface could do with a bit of work, it's not as easy as I'd like to see the details of what you're coverage is. But that's a minor detail. Anybody who would buy coverage from their internet provider they could get it from Esurranty is wasting a lot of money. Edit

Top Critical Review

“Avoid! Esurranty is a total nightmare.”

Ian C.
4/3/20

DO NOT PURCHASE. Just stick with your cellular provider's plan. I purchased a policy in March 2018. In these two years my account has been cancelled. First time they accused me of not paying, but I showed them proof I have been paying and they quickly reinstated my account. Now I guess because I switched from Sprint, I lost coverage. Screenshots included. Save yourself the headache and pick a different "service" company.

Reviews (325)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (51) repair center (8) credit card (18)
Thumbnail of user leos94
3 reviews
10 helpful votes
June 1st, 2018

Esurranty's customer service has always been really easy to work with, fast efficient, everything you'd want. I've never actually had to make a claim with them, but I'm confident that it will go well. Their online interface could do with a bit of work, it's not as easy as I'd like to see the details of what you're coverage is. But that's a minor detail. Anybody who would buy coverage from their internet provider they could get it from Esurranty is wasting a lot of money.

Edit

Thumbnail of user jerryf95
1 review
0 helpful votes
June 1st, 2018

I've been with eSURRANTY for over two years and never have had an issue with their service. Their prices, payment options, coverage, and knowing if something happens to my iPhone it'll be replaced with a new one and not refurbished is all worth it to me. Their customer service is great at answering any and all questions I throw at them. I havent found another warranty service option that beats eSURRANTY and I've looked. I'd highly recommend eSURRANTY.

Thumbnail of user markf332
1 review
0 helpful votes
May 24th, 2018

I was looking for a cellphone insurance vehicle which would protect against theft, loss and maintenance issues. ESurranty offered an online product with everything I needed at a reasonable price. Selecting the length of term, optional coverage and pricing were easy to understand and easy to select. I have already had to contact customer service to correct some errors I made setting up my account and found their response fast and very helpful.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user ianc139
1 review
0 helpful votes
June 1st, 2018

Very happy with eSurranty! Their online portal was super easy to use. I got signed up real quick. Don't buy AppleCare or insurance with your provider, use eSurranty because it's cheaper!

Also, when I had a question about my policy, I was able to speak to a human being who explained so much of how the cell phone insurance industry works!

Thumbnail of user kristind38
1 review
0 helpful votes
April 12th, 2018

We switched to Esurranty about 2 years ago and wouldn't consider any other service. They handle all of life's mishaps... with teenage children it's a must! Devices are expensive today... especially cell phones... the risk of damage/loss is high because we carry them around all day, every day. I feel a lot better knowing no matter what happens, we're covered.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user seamusm10
1 review
0 helpful votes
June 1st, 2018

Painless and fantastic coverage. Easy to sign up, felt very confident in their product offering. No issues reaching a live human when calling in.

Service
Value
Shipping
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Quality
Thumbnail of user ahmedh65
1 review
0 helpful votes
June 3rd, 2018

Super easy, no frills, straight to the point insurance purchase. Took less than 5 minutes from start to finish. Would highly recommend their service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vincentt57
1 review
2 helpful votes
February 24th, 2019

Easy to get and use phone insurance. They keep it simple without all of the extra gimmicks. Prices are stated in the beginning no hidden charges and they insure phones that most don't.

Products used:
S9+ insurance

Thumbnail of user ivanb67
1 review
0 helpful votes
January 12th, 2018

Was really looking for an alternative from Assurion and Apple care. After doing some really intensive research I found out about Esurranty.com. I have been very impressed with the customer service and price thus far. I would highly recommend them for your phone insurance needs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user martya15
1 review
0 helpful votes
February 23rd, 2018

Great Value - I switched my Pixel 2 XL from Verizon to T-Mobile when I loved to Arizona due to cell tower coverages issues and was offered insurance from TM for $15 a month. Too high - went online and found Esurranty for less than $9 a month AND it's better coverage. Winner!

Thumbnail of user helenej
1 review
3 helpful votes
May 29th, 2017

Esurranty is the best. They cover more than any other company that I did research on and other than seeing some reviews that were questionable in my opinion, I can't find anything wrong with them. I chatted online with one of their agents to verify some information and the response was quick and very informative. Although I have not had to make a claim, I can tell you that the 2 times I tried to speak to someone, I was answered right away or within a couple of minutes. I've done my research and Esurranty is the best!

Service
Value
Quality
Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user caryp16
1 review
0 helpful votes
January 6th, 2018

We have insured our phones and smartphones with the "other company" for ages. When it came time to choose insurance for our two brand new Google Pixel phones back in December, eSurranty rose to the top of the list - on coverage AND price. I was also impressed with their customer reviews. Hopefully, we will never need to use the policies.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user allib2
1 review
0 helpful votes
May 22nd, 2018

I heard about eSURRANTY from my mom who loved the service. It is way more affordable than the cell phone companies and offers a lot more coverage for the low price!
My last phone I am still paying off since I dropped it in a puddle and it was not covered, I learned my lesson to always have peace of mind and carry insurance on my phone. ESURRANTY covers my new refurb and will replace it with a new one if they cant fix it! Cant beat that!

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user jasonr283
1 review
0 helpful votes
May 22nd, 2018

(Note: Haven't made any claims yet so can't speak to that part... but) After I bought my s9+ from Best Buy I thought I could buy a warranty plan directly from Samsung but they discontinued it on their newest model? Then I went to my carrier who wanted $15 per month with less coverage than eSurranty! Yes the deductible is a little higher on a full replacement but everything else about their service makes more sense especially at almost HALF of what my carrier wanted to insure my phone. I also found another 3rd pary insurer owned by Allstate (I think) but they didn't cover everything that could happen? ESurranty covers every possible scenario. I am very happy!

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user shallumb
1 review
0 helpful votes
January 17th, 2018

I truly love essuaranty. The staff there are knowledgeable and helpful. They are respectful and I like the fact they talk to me like human being and not trying to belittle me. They are very price efficient and price worthy. They definitely know what they are doing and I HIGHLY DEFINITELY would recommend them to anyone or any business that requires there type of service they provide.

Thumbnail of user jeffb242
1 review
0 helpful votes
January 9th, 2018

I've yet to file a claim, and knock on wood I never have to, but if it's as efficient and expedient as their their sign up process, then I'll be properly taken care of. I had originally purchased a policy for my original Pixel XL, but a month later I upgraded my phone to a Pixel 2 XL and they were able to transfer my policy to my new device, making the transition seamless.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user ricardos55
1 review
0 helpful votes
January 12th, 2018

Easy to get insurance for cells, tablets, payments plan is awesome, low and affordable coverage starts same day and have plenty of options, I like this company.

Thumbnail of user jasono59
1 review
0 helpful votes
May 22nd, 2018

Easy to use service for mobile phone insurance, and the pricing was better than everyone else. I got my policy right away. So far so good without any issues.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user tracya92
1 review
0 helpful votes
May 22nd, 2018

Cheaper than my current insurance and simple to do.and I like it cause it covers less or theft where most of the other companies doesn't offer that

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user benjaminj36
1 review
0 helpful votes
June 1st, 2018

No issues with my phone so far but eSurranty is very easy to use. Quick and simple sign up with clear warranty information.

Thumbnail of user jennifern160
1 review
0 helpful votes
May 22nd, 2018

Excellent-no reservations, I would recommend this company to anyone.
Excellent third party insurance company for those of us using prepaid phone services.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user mikem961
1 review
0 helpful votes
June 4th, 2018

Better Insurance then that offered by Sprint at a much better price, I will recommend eSurranty to all my friends & family

Thumbnail of user scottk85
1 review
0 helpful votes
June 27th, 2017
Verified purchase

Sign up was easy and straightforward. The policy covers what I want. We'll see what happens if I have a claim.

Thumbnail of user angelom34
Rachel M. – eSurranty Rep

Thank you for being a valued eSURRANTY.com customer.

Thumbnail of user ronaldp48
1 review
1 helpful vote
July 31st, 2017

Easy to use website I purchase and transfer my Samsung Galaxy S8 and the process was easy with no hassles you automatically get your policy number and you're able to download your documents for your insurance thank you for such an easy time for this insurance.

Thumbnail of user immediated3
1 review
2 helpful votes
May 24th, 2017
Verified purchase

I ordered this warranty for a new S8 Plus and the signup was a painless experience. I recommend this company.

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From the business

We are a mobile device service plan provider.

Business History

Esurranty has been in the service plan extended warranty industry for over 16 years. The inception of our business evolved from the sale and wholesale distribution of computer parts and peripherals. We evolved into an extended warranty provider to the corporate market for existing customers that purchased our products. Over the last 7 years, Esurranty has offered our service plans for mobile device products to the consumer market through esurranty.com.

Company Representative

Thumbnail of user angelom34
Rachel M.
OP CS Manager
Ms. Meadows is a 8 year employee that handles all aspect of client relations and customer service. She is the head of our customer service department as well as the liaison between customers and our accounting department. Should you have any questions or concerns, please feel free to contact her.

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