ESewa

I subscribed to this service (esewa) 10 days back till now my KYC has not been varified...inspit of calling their customer service center several times, till today thay have not come up with the solution which is very inconvienent & sad, their customer service representative talk nonsense... having zero experience in the desk, really makes no sense of the response they give, I should say they lack on ( product knowledge & service commitment) disappointment!

I was happy with esewa service and customer service as well.
But, I am so shocked with their service and customer service which I have faced recently.

I have transferred money from my bank account to my esewa id. And the amount was deducted from bank account but it's never reflected in my esewa id.
After calling several times on different dates Customer service lady told me that I have correctly transferred money in my esewa id but due to some technical problem sometimes it might take time.
I have waited till date (it's been 8 days) it's not neither reflected in my esewa id nor reverted in my bank account.
I wrote 5 mails to them but didn't get response for any mail.

Now I have switched to IMEpay.

This is so disgusting. They hold your money for no reasons. For your own money you have to deal with their Cs support who is unresponsive to your calls or chat. I am very frustrated with this Esewa. I won't be using their service again. I feel like i lost my own money.

Tapai haru Aafno customer ko Samasya bujnuhuna vane hawa tam mani na boldinu hola

Aaja Maile tapai ko
*******2121 ma call garna lako 12 din vayo mero problem kalehune solution 05:00 ma call sms thuru kei aauxa vane tapai Aaja 264 hours huda 1 choti aayo ta call malai ta 50 choti vani Sagnu vayo hola Sry mero mehenet ko paisa Ritten garnu xa tes paxi tapai ko esewa app ma kaile dwld ni garne xaina best ap in khalti

ESewa is a digital wallet and online payment gateway operating in Nepal providing instant online payment solutions. Easy to recharge mobile, pay for electricity(NEA), water bills, buy movie tickets, event tickets, bus and airlines tickets, pay your children's education fees, insurance premium and use "esewa scan to pay" to pay for retail store from eSewa App.

Esewa is the first online payment gateway of Nepal. This has surely been a revolution in Nepal. You can book movie tickets, flight tickets, pay e-cash, bus tickets, water, electricity bills. There is no doubt that it is thw best e-wallet im Nepal With the trust of millions of Nepali users!

This app is just amazing.
You can load funs to your esewa wallet and pay utility bills, do mobile topup or transfer to your bank account.

Worst Experience, as I am Nepali living abroad for more than 10 years and came to Nepal and was excited to see the phone pay and eSewa services which is more better than most countries right now, but I tried to put money in Esewa, not knowing there was a limit, I loaded Nrs 1,40,000 which blocked the account. Asked for help from the service providers they left me hanging for 3 days when I needed the money for travel and expenditures. Worst Experience. Worst service.