Escrow.comReviews 2,223

You were very informational and patient when explaining the process - will definitely use your service, thank you

Efficient, You were very efficient in answering my questions

You knew how to do your job as a customer service and know your company process very well, I wish I had spoken you the 1st time so did not need to go back and forth, thank you

You were wonderful, very helpful and did a great job, they should hire more people like you, thank you

The process was Super simple and super clear explanations, thank you

You were awesome and the customer experience was great, I should have known you before, it's a good thing the shipping company recommended you to me, looking forward for this transaction to go thru, thank you

You helped me fix the issue very quickly, you are 6/5, I really appreciate it thank you

The issue was resolved very quickly by Escrow.com agent.

You answered my questions directly and I appreciated the insight and clarification on when I should send the tile to the buyer, thank you

Whack Review team. Super poor communication. Zero continuity. Call and you will get an "agent" from overseas whose English is marginal and who knows nothing about your transaction and has no ability to do anything other than record your call. Call again and you'll get someone else. Over and over. Dealing with a cell phone company is a absolute delight compared to dealing with these people. They claim to have a office in San Francisco but dollars to donuts you'll never speak to anyone in the US. They hold the escrow and do almost nothing else. Zero. There is no opportunity to resolve any problems that might occur in a given transaction and if you are the buyer they will hold onto you/ or your clients funds for a VERY long time (months) before they will release it. It is truly like talking to a wall. You will never get a chance to speak to any "supervisor". Even written correspondence is not taken seriously or followed up upon. This is NOT a REAL ESCROW. Not even close.

I used escrow.com at the request of a lawyer, who was buying a toll-free vanity number from my company. After I fulfilled the terms of the escrow, I was expecting to receive my funds. Escrow.com then requested a purchase agreement, signed by both parties. The buyer refused to sign, after accepting delivery of the product. In the end, Escrow.com stalled on funding me, the buyer blindly returned the product and the service proved to be worthless.

The whole point is using an escrow service is to protect both parties interests. Escrow.com only protected the interests of one party.

You did a great job in helping me out and I appreciate it, thank you

You were friendly, calm voice and you helped me professionally, thank you

I would like to give you more than 5, a 10 because you were very smart, efficient and let me catch up, helped me understand the process and I hope that you can share your knowledge to your other colleagues because that is really an important thing when dealing with customers, thank you