eSalonReviews 104

I was charged and recharged before i tried this product which was recommended by a friend
Very disappointed.
Colour is patchy
And my hair feels bad. Regrowth back after one week.

One of the very bad experiences with this brand. Never thought I would ever say this. I placed my first order but couldn't use it due to health reasons but I realized my next order was also placed with double price along with shipping fee. As soon as I saw that, I canceled my subscribe and raised to customer support for cancelling the order, but their was nobody available either on email, nor on call and I kept trying so I can reach out to someone and my order coukd be canceled. Unfortunately they responded after 2days over my email, stating the order is already shipped and only thing I can do it return once I receive it bearing the reverse shipping charges by myself. With that in mind, I already was charged a £5.99 shipping for the order I wanted to cancel making it a total of £27.99 and if I return that, I would again be paying some £10(approx).
I really felt due to poor customer support from this brand, I have been charged for no reason.
I would never recommend this brand, forget about how the product is, their service is awful.

Then they changed their formula and it doesnt work as well. Then the customer service went downhill. Now you wait 2 months with no response from your colorist after they sent you a formula that was not what you asked for. The last 30 color was worse then any drugstore brand I have ever used and I cant get it changed back because i skipped the order. Nevermind that I skipped the order because I didnt want the same thing again. Save your money and go elsewhere.

While there was nothing wrong with the product itself, where this company lets itself down is with their poor customer service. Like too many British companies, they seem to have absolutely no concept of how decent customer service can actually increase their sales. I paid 11 euros for my initial hair dye, was told nowhere that this was an introductory offer, then when it was time to order the next one, was informed that it would cost 29 euros - so almost 3 times as much. When I commented about this to them, the same people who had been sending me fake friendly emails asking me to tell them what I thought of the colour, were now unresponsive. Truth be known, this should have been an opportunity for someone from their staff to communicate with me, and maybe convince me of why, even at the greater price, their service/product was worth it, but I got nothing. When I commented a second time, basically stating that their lack of communication meant that I would be unlikely to recommend them to a friend, I still got no response. A company with good customer service could have possibly kept me as a customer. Instead, I will never order from this company again.
UPDATE: Possibly because someone from esalon has read this review, I've just today received an email response to the very first message I had sent them 1 1/2 weeks ago, wherein they seem to be taking the advice I wrote in this review above. While their response came a bit too late for me to completely change my opinion, I do appreciate the effort, and have raised my rating from 1 star to 2. Perhaps they'll turn things around. I do hope so, because their overall concept is good if they can make it work.

E-Salon has been my go-to for fantastic hair long before the Pandemic. It's been a game-changer, especially considering the exorbitant salon costs and frequent appointments I used to endure. Their professional-grade products, accompanied by detailed instructions and support, have truly transformed my routine.

One impressive feature was the toning mask included in my highlights kit, which not only prevents brassy tones but also doubles as a post-highlight conditioner. Even my colorist was amazed when I mentioned it! The compliments I receive on my color are constant, and it always surprises people when I reveal that I do it myself.

The support from my e-Salon colorist has been exceptional; I can ask questions and receive detailed email responses, even with her direct phone number for more personal discussions. Their proactive approach, like calling to confirm orders that might overlap or helping me adjust my auto-ship frequencies, has made the experience incredibly smooth. Plus, temporarily un-enrolling and re-starting is hassle-free since my information is securely stored in my account.

I can't sing enough praises for e-Salon - they've earned in me a customer for life!

I used it twice and will not be using it any longer. It costs about three times as much as the store-bought color I used to use. Not much different in color quality and made my hair much much drier. I canceled my subscription and will be going back to my previous product.

It was cheaper to buy when I first subscribed...like £12. Over the 2 years i've been using it and buying it, it's hiked up in price to £25;plus postage and packaging.
Which is insanely expensive...
Given that I can get a colour at a hairdresser for like £39.

Its okay the colour is okay but definitely not worth this price I'd say it's slightly better than nice and easy but not much it's still full of bleach

I have used this product for 9 years approximately 20x a year. I know how to dye my hair. I dyed my hair in July the same way I always do. Second bottle of dye seemed warm/hot when I mixed it for the "ends" and exploded all over my bathroom. Hit the wall 9' feet away, stained the wall, my clawfoot tub and my oak flooring. Thank God I had left the room for a minute or it would have probably blown up in my face and blinded me. I contacted eSalon as I researched and saw this is a reoccurring problem with their product. They said all they could do is refund the cost of the kit. No help with repairs. Very cold, computer responses. They know this is happening and are not doing anything to protect their customers.

I was so sick of the dye I was purchasing from a salon. I thought I would try e salon! From the dye custom formula, 2 pairs of gloves, dye color wipes and protective Vaseline like, but so much nicer formula. The instructions were so big and clear, I have vision issues. I appreciate everything they included. I was absolutely floored with the shampoo and conditioner trial sized kind. Worked like moisturizer magic! My natural hair is red,blonde. This color was so fantastic and shiny! Being an older lady, I'm almost 46, I was skeptical. I been dying my hair since going white at 42! WOW, this stuff is great! Just wanted to share the positive results! Hit it out the park! Thanks e salon!

I have ordered from esalon several times hoping to find the perfect color. I took the quizzes for the best match, and I never was fully satisfied with my results. It's not that the color was bad, it just wasn't a good match and was only "ok". It also is WAY too expensive ($33.90/ month) for home hair color that was just "ok". Maybe if my results were fabulous, I wouldn't mind. I shopped around and found a Revlon Colorsilk color I absolutely LOVE for only $4/box. It has been a great fit for me and I will never use the expensive esalon color again.

Shortly after posting the review below to sitejabber, I received an email from eSalon thanking me for my review (they didn't attribute the review to sight jabber but I haven't posted a review of esalon to any other site) and indicating that I was getting a refund for the second coloring kit that I received, due to the continuing subscription that I was unaware of. It was also stated in the email that the post office doesn't notify e salon when they dispose of a package--implying, I guess, that the problem with my return was a post office problem and not a problem with eSalon's return process.
Several days later my bank account was in fact credited for the coloring kit. Thanks, site jabber. I'm sure I was never going to get a refund without the site jabber review.
Original review:
I ordered a custom color kit from eSalon but changed my mind about using it before I received it. Since I had asked for it to be custom-made I didn't pursue getting a refund. I was shocked when I received a second kit about a month later. I had no idea I had signed up for a continuing subscription. When I contacted E salon they told me to mark the package as refused and turn it over to the post office so that it would be returned to eSalon. When they received the package they would issue me a refund. I followed those directions although it sounded sketchy. I tracked the package today and USPS indicated that the package had been disposed of, that it couldn't be delivered or wasn't accepted by eSalon. I realize that the post office could have issues but I've never ever been directed by any other vendor to return a product by refusing delivery. Something's not right there.
I question why anyone would ever knowingly sign up for a continuing subscription before they had even ever tried a product initially.
I'm disappointed that this product has been featured in various magazines and websites. I never see any mentions in those articles about the continuing subscription.

First order, pretty good, 2nd order was absolutely horrendous! No grey coverage, color was totally off from the first. Terrible customer service once I complained. The bottle literally started to explode within 5 min, which did not happen with first order. Not a consistent product. Will never use use this company again. The quality of my hair feels terrible now I am very worried something was seriously wrong with this product that ruined my hair. I have a salon appointment soon to hopefully recover from this disastrous hair product. I'm very experienced at coloring my own hair, this is not something I'm an amateur at so no this was not user error. I have yet to hear back from esalon. DO NOT USE THEM! Just spend the extra money do to a reputable salon!

Terrible and bad hair dye.costuer services are non existence! I unsubscribed months ago and still takin money from my account. 30 euro last time. Fukrz

Tried this product, was not overly impressed, poor colour and coverage. Wrote it off as error on my part. Find they have kept my PayPal information and billed it more than twice the original amount for this inferior product. I looked at my PayPal account and find that, without my knowledge or authorization they made it an ongoing purchase which I have now canceled. BEWARE

Well, just read your reviews and appears that all 80 something iof them were dissatisfied with your company. No surprise there.
I'm fed up so just discontinued my orders with you.
I was once again charged shipping when clearly said in my email I wouldn't be. I phone the company and they said on my next order was the free shipping. So damn tired of all the discrepancies associated with your policies. You must certainly will not be/stay in business long. You never back down even when the customer is right. Your prices continually increase in leaps and bounds without any notification. This is the most inflexible company I've ever had the bad fortune of dealing with.in the 6 or so times I've had to call back to complain, I've NEVER been satisfied with the end result of those discussions.,I pride myself in trying to catch people doing good things but not the case with you.
I will now share my review openly on FB so that others don't get caught in your deceitful web.
In the end, you only do harm to yourselves as it is WE the customer who keeps your doors open. I've not seen even one decent review about you so I believe that this will soon be your demise. You should have learned something from your horrible reviews but clearly have not.
So glad to be done with you snd will put lots of effort into discouraging others to do the same.
How's this for a review, e- salon?

When I ran across an ad for eSalon recently, I was intrigued but not convinced that they could actually formulate a custom color that would not only match mine, but also deliver a product that was safe and easy to use. My gosh, was I ever wrong. My daughter came over and painted my roots today, and I'm thrilled with the results. The product perfectly blended with my existing strawberry blonde color, and I know from experience that red tones are tricky to work with. I don't know how the hair color wizards at eSalon do it — and at such a reasonable price! — but I'm a believer. Thank you so very much!

I thought I would try something different than the usual Swarzkopf Keratin Color/Cappucino, well what a huge mistake I made. It did not color any of my grays and I will not be purchasing again.

I have been coloring my hair for years. I have been using Madison Reed but wanted to try something different. The roots of my medium brown hair is now a mix of gray, red and pink….I left on for 40mins and it barely colored. Awful!