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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Easy to find what I wanted and great price!
I was amazed at the selection and even more impressed by the prices. The quality of products I ordered is excellent, and although the shipping was a bit long, the company stayed in touch constantly via email during the wait, and overall, it was worth the wait for the prices I received.
Good deals and easy to navigate site
Great experience love shopping on Epic Sports
I found what I was looking for and it arrived quickly.
It is Easy to find what your looking for and easy to order it and easy to purchase it.
Shopping ok. Check out wasn't working. Computer not set up to take email that is an edu. Makes no sense. Plus cell phone number can be more than 10 numbers. Called customer service. Wait time was 29 minutes. Really? Why is that acceptable? I don't get it. If you want to follow up with me, why do I have to enter my email address which you already have. And in the follow up section I can enter an email address that is an edu but in the checkout section I can't. Clearly you understand my frustration.
Some of the order was not the color I ordered. Black was sent instead of orange
I will be back! Due to the fast shipping and accuracy of my order, I was able to give a turn around time for my customer that surprised all of us!
Only negative comment I have is the way my shirts were not packaged the way I thought they were going to be. Just tossed in a shipping bag, but they were fine, just a little wrinkled.
Huge selection at great prices
Quality products for team gear.
Not bad for the prices I paid.
It was great! I will be back again!
World class customer service great product and price only place that I go for umpire gear.
Halloween costume
Coat is great. Thanks for the survey.
Great prices. Top-notch products and brands. Thanks! I will be returning...
As a mom of a football lineman, you carry the larger sizes that we need
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!