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South Africa
1 review
0 helpful votes
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Epic
June 30, 2021

Fix your games servers pls its $#*!ing hard to play on 200 ping and still be good and have a chance to win pls fix this nhelp south africans out and fix middele east

Date of experience: June 30, 2021
Armenia
1 review
0 helpful votes
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They recently ripped me of by an Assassin Creed game. Without knowing or mentioning it anywhere, I bought the Russian game where I thought I was buying the English one. Anyway, I bought the game, downloaded it through the night. When I woke up, the game was downloaded and I was in the main screen. To my shock, it was in the Russian language. Fine I said, I'll try to fix it myself and change the language. To my shock, there was no English language. The interface couldn't be changed! Ok fine I said, I'll contact them and ask for a refund and then I'll buy the English version of it. And so I did. I contacted them. They said I've already played the game and according to their stupid policy, they won't refund it. I explained that I reaaally did not play it. Being in the main screen all night while I was asleep just because this stupid game downloads itself and then launches it, doesn't mean that I was playing it! But they said, it is what it is. And so I said thanks and BYE epic games. You'll never see me again. You just ripped me off legally. Stupid company. You lost me and lost a bunch of other people too.

Date of experience: October 1, 2021
North Carolina
1 review
0 helpful votes
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Do not play mobile
January 17, 2022

I like there games but They ask for my debit information and I didn't like how they needed that information and I think that information was not necessary for them to know

Date of experience: January 17, 2022
Canada
1 review
1 helpful vote
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Simply asking how to gift an Epic exclusive game turned into a warning that account sharing, requesting someone else's account information, etc - isn't allowed.

I remoted to my online friend's PC and attempted to input my PayPal account to purchase a game.

#1 - I did not ask for their login. They were already logged in. I inputted my PAYPAL, which means I did not transmit my Epic account details either. But the PayPal purchase wouldn't go through because the Zip Codes didn't match.

So I was inquiring if there's was any gifting possibilities.

#2 - I did not request my friend's information. It was just a question on HOW TO GIFT.

After replying with my disappointment, and stating how this is going to be a lost sale, and the gift features is what makes Steam the superior platform, "Unicorn" took over the ticket, to 'warn' me further that OH NO, requesting account information and account sharing is against policy!

Egotistic people. Good customer service would take the feedback to improve their platform, so that you know, you'd get GIFTING sales.

Ridiculous. Epic just sucks period.

Date of experience: October 22, 2022
Florida
1 review
0 helpful votes
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Eminem
December 2, 2023

I was in the Eminem event then got kicked then now I'm sittting waiting because the queue time is 1hr so I heated because I bought the skin and was ready to watch the Eminem event and get the version but got freaking kicked man

Date of experience: December 2, 2023
Israel
1 review
0 helpful votes
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Carmit zona
November 3, 2023

Fortnite is not good put doble pump in game or i $#*! your mother in doggy hitler skin next season
Adolf for life, i love arena put me in top one i want 100k dollars

Date of experience: November 3, 2023
Australia
1 review
0 helpful votes
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Process of logging in from a switch to redeem VBUCKS is horrendous. Customer service take days to reply. This is the most horrendous process to simple redeem a voucher. 10/10 wouldn't recommend ever.

Date of experience: January 4, 2023
Slovenia
1 review
0 helpful votes
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Bad review
November 17, 2020

You dont fix games you literary distroy the games you buy so I give a epic 1 Out of 5 star your have bad comuniti so you just pls dont buy games anymore

Date of experience: November 17, 2020
South Africa
1 review
1 helpful vote
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Horrible
December 24, 2023

Just horrible service, if you compare it to Steam, Epic does not even exist. Cannot get my account back. Third person I ask to help now.

Date of experience: December 24, 2023
Michigan
1 review
0 helpful votes
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Terrible help system
December 23, 2022

Cant find any help to redeem a gift card and they make the process so tedious its ridiculous. I will never purchase another card again

Date of experience: December 23, 2022
Washington
1 review
0 helpful votes
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Not worth the money
December 7, 2020

Way too basic of a game. Don't waste your money. Even if you realize this after 5 minutes of playing, they will not refund the purchase

Date of experience: December 7, 2020
Texas
1 review
0 helpful votes
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Not really worth the hassle. Always have trouble and ending up spending too much time on website to get it to work. Nevermind!

Date of experience: April 20, 2021
Rhode Island
1 review
1 helpful vote
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HORRIBLE.
December 4, 2023

Hello, im here today to address a world wide issue. Chapter 5 fortnite. NO ONE IS HAPPY WITH THIS. Not even my meemaw, and young sheldon. If you dont change it back to og fortnite im affriad we'ew gonna have some issues buckroo. Wait. I hear something... something in my closet,,,,,, is that? A HACKER? NO. EVEN WORSE. A SWEAT. I know you care about your little indie storyline so we cant go back to the old season but im here to tell you that NO ONE CARES! PLEASE JUST STOP UPDATING THE GAME. Thank u

Xoxo- jajso

Date of experience: December 4, 2023
North Carolina
1 review
0 helpful votes
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Customer support is $#*!
December 23, 2022

Trying to switch from xbox to pc having issues. There is legit nobody I can call for help. Seriously $#*! epic

Date of experience: December 23, 2022
Michigan
1 review
0 helpful votes
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This app is trash and wont work on anything like Fortnite gave me parental controls for no actual reason FORNITE is $#*!ing trash now it used to be fun but $#*!ing epic gave me parental controls for no actual mother $#*!ing $#*! reason hope you see this and fix this game you guys need t9 work harder you guys $#*!in suck now and don't even now the pin tha5 it gave us

Date of experience: December 29, 2022
Denmark
1 review
0 helpful votes
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I have bought several games via the epic launcher, I also play several f2p games and have claimed lots of free games. But everytime i try and install a game via the launcher, I end up getting stuck in verification. And for whatever reason, whenever the launcher verifies or installs anything, I can BARELY use my PC, it's as if it eats up all my CPU or RAM, Don't have any of those issues on ANY other launcher. I had try keep installing and uninstalling borderlands for 3 days before it was installed, recently updated a game on the launcher, and game was corrupt, crashing on startup. Tried verifying, got stuck, had to reinstall the game, AGAIN, everytime a game updates, i just have to cross my fingers that it works.
You want to have exclusives on your launcher? The least you can do is to make sure that i can at least install and play the game, why would I ever WANT to choose this launcher over any other launcher, when at least on other launchers, I CAN PLAY THE GAMES!

Date of experience: June 30, 2022
Maryland
1 review
0 helpful votes
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I've been called so many foul names that I can't even count. Better ban kids before I file a lawsuit

Date of experience: July 31, 2020
Michigan
1 review
0 helpful votes
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Worst game
March 24, 2023

This is one of the worst games I've ever played. There's always something wrong with the servers or communication errors.

Date of experience: March 24, 2023
Netherlands
1 review
0 helpful votes
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Rocket league
March 11, 2023

I was playing rocket league with my friends and got banned for the words $#*!,ni,gg,er idk why im banned

Date of experience: March 11, 2023
Australia
1 review
0 helpful votes
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I am very disappointed in this games ability to be able to show me it's full potential, whilst I am able to get good sucky tan sucky do. I do not appreciate the disrespect that the game has shown me. I will tell my corporroartoions. I will be taking this up with my dad he owns epic games, roblox, minecraft AND FORTNITE so you're getting banned LOL EHEHHEHEHEHEHE.

Date of experience: December 22, 2022

Overview

Epic Games has a rating of 1.2 stars from 542 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 129th among Gaming PC sites.

service
249
value
225
shipping
153
returns
185
quality
225
+87