business logo of Epic Games
How would you rate Epic Games?
grey star
grey star
grey star
grey star
grey star
Kentucky
1 review
0 helpful votes
Follow Clifton V.
Unfollow Clifton V.
Send Message
Share Review
Report Review

V bucks
February 1, 2022

Bought 3 v bucks gift cards for my son and he can't even use them. You can't even get logged in to his account. It says his account is already being used.

Date of experience: February 1, 2022
GB
1 review
5 helpful votes
Follow Cassy S.
Unfollow Cassy S.
Send Message
Share Review
Report Review

If I could vote this game 0 starts then that's what it would be! I'm so disappointed and annoyed that I even downloaded this sh%# In the FIRST place, I have waited over 10 + hours to download a game and now I'm waiting another 10 HOURS over 20 + hours in total! I was not expecting to reinstall it after I reinstalled Epic games I was expecting my downloaded games to stay downloaded! Thanks to this SH*% app I have lost all of my progress on GTA 5! I'm so pissed off and annoyed that this even Fu#%$*# happened Absolutely Sh! T app and I don't recommend it at all!

Date of experience: April 5, 2021
Germany
1 review
0 helpful votes
Follow Tony H.
Unfollow Tony H.
Send Message
Share Review
Report Review

I still believe that Epic Games Store was created by Steam devs to show you that Steam is not bad at all. Oh, is the chat function coming back eventually? Nah.

Date of experience: August 19, 2022
Canada
1 review
0 helpful votes
Follow Ryan B.
Unfollow Ryan B.
Send Message
Share Review
Report Review

Disappointment
December 2, 2020

Epic games you guys have got to remove the minigun because it is waaaaayyyyyyyyyyy to op and if you guys don't remove it i's gonna be your fault when people start to delete it. And also I played it this morning expecting it to be amazing witch i thought it was just okay and it seems like you guys just want the money because if i want like 1,500 vbucks or something i have to pay 100 dollars! That would not even be worth it because im spending 100 real dollars for 1,500 fake dollars and the fact that its 10 gigabytes is insane because on my nintendo switch if want to download a new game it's always fortnite that's in the way even if the new game is not even 1 gigabyte fortnite is still in the way so fix the game before people delete it if you even care about the game!

Date of experience: December 2, 2020
Pennsylvania
1 review
0 helpful votes
Follow Nicholas A.
Unfollow Nicholas A.
Send Message
Share Review
Report Review

Wonderful
February 18, 2024

I'm glad the company takes the time to add the worst possible overpowered items in the game and does nothing about it, but would rather nerf items that are already bad enough. Good work team.

Date of experience: February 17, 2024
Greece
1 review
0 helpful votes
Follow the l.
Unfollow the l.
Send Message
Share Review
Report Review

This company that has rocket league for free is stealing games from sites, compoanes and they make them worse so pls dont epic games because like they destroyed fortnite and pls i want this company to fix the game because i put up with always 2v1 because my teamate always disconects and they dont get banned

Date of experience: May 5, 2021
California
1 review
0 helpful votes
Follow Erwin M.
Unfollow Erwin M.
Send Message
Share Review
Report Review

Thieves
December 26, 2023

I bought vbucks on xmas. Through my phone i was happy thinking i was gonna get it but i got only the reciept to my email and i dont know if epic took my money i spent 23 bucks on it snd i tried to find where i purchased it and redeem the code so i can get it to my nintendo if u guys can help me my discord is the_rizzler3 dm me if u know how to help

Date of experience: December 26, 2023
Sweden
1 review
1 helpful vote
Follow Fredrik K.
Unfollow Fredrik K.
Send Message
Share Review
Report Review

I've tried to buy Godfall during the sale, but as I own a version of the game that is only the end game, I can't buy the main game for the discounted price, I can only add the story pack which is not discounted at all
I've asked them 3 times now why I can't buy it, and now they are telling me to ask Gear Box, but it's not Gear Box that are in charge of the store
Useless customer support, friendly but dumb as bricks

Date of experience: February 1, 2022
VE
1 review
0 helpful votes
Follow Kriisten M.
Unfollow Kriisten M.
Send Message
Share Review
Report Review

The worst company ever
January 15, 2023

The truth is that I didn't even care about epic games before but... after fall guys came back for free well... I started to dislike me when season 2 (SS2) arrived, I ended up disliking the entire company, because most of skins that I like leave the payment for the stupid ShowBucks premium currency (it might seem familiar to you because of V-Bucks that are from Fortnite) I mean how Epic Games could have made the worst decision of all fall guys how to make it free and epic games can't say: It can't be... IT WORKED. Because then they would realize that they lose players due to microtransactions... (I think I'm talking too much about Fall Guys more than Epic Games).

Date of experience: January 15, 2023
Illinois
2 reviews
0 helpful votes
Follow Kamil S.
Unfollow Kamil S.
Send Message
Share Review
Report Review

Worst ever
March 20, 2022

Terribly difficult to navigate their website and redeem v bucks. They offer no actual support and don't care about this problem, in the end they get your money and you get nothing in return.

Date of experience: March 20, 2022
Indiana
1 review
0 helpful votes
Follow nakai m.
Unfollow nakai m.
Send Message
Share Review
Report Review

The loot pool
June 16, 2023

The loot pool is not the best I can find a maven at the start than everyone else has gold purple blue havoc shotguns so I believe that they could up the spawn rate of the havoc

Date of experience: June 16, 2023
France
1 review
0 helpful votes
Follow Joachim M.
Unfollow Joachim M.
Send Message
Share Review
Report Review

Epic games does to much price reduction on games like ark, assassins creed and more and also the free games just dont buy any games anymore because after 1 a 2 month its free on epic and you dont get any dlc if you have payed its just feel like jou have been stabbed in your back by the game producers because you have payed for the game so much and that is on epic like its almost free and also the half of the time the games must be reinstalled because after a month it has a problem especially with uplay games like assassins creed and rainbow six siege and also the their connection with other platform like steam uplay origin is so BAD you must wait like 1-3 days that you game[s] appear on you library of that other platforms

Date of experience: July 25, 2020
Australia
1 review
3 helpful votes
Follow EpicGames S.
Unfollow EpicGames S.
Send Message
Share Review
Report Review

Rocket League
September 26, 2020

Ruined Rocket League. No one wants your stupid expensive $#*!night (or as you call it *fortnight*s item store. Thanks for purchasing Psyonix and ruining it. I ain't gonna spend a dollar

Date of experience: September 26, 2020
Texas
1 review
1 helpful vote
Follow Pablo R.
Unfollow Pablo R.
Send Message
Share Review
Report Review

You guys sucks $#*!
March 13, 2021

STOP KICKING ME OUT OF ROCKET LEAGUE GAMES AND THEN NOT LETTING ME QUEUE $#*!ING BRING BACK PSYONIX YOU GUYS SUCKS SO MUCH $#*!ING $#*! GOD DAMN

JESUS CRIST LIKE IF YOUR GINNA BUY A GAME MAKE IT BETTER NOT WORSE

Date of experience: March 13, 2021
Israel
1 review
3 helpful votes
Follow Mohamed A.
Unfollow Mohamed A.
Send Message
Share Review
Report Review

I forgot my epic games email it was made 5-6 years ago while playing fortnite for the first time so i wanted to restore my email or change it so i can be able to activate 2FA and trade items in rocket league, i contact support 5 days ago, and send them every thing they asked for, but those guys doesn't really care about helping customers they just want there day to end and to be seems like they answering requests, they pass my issue through 3 support agent now, and everyone keep asking same question and i provided everything like online id, list of email possible used and my PSN email and epic games id in game, with no help at all

Date of experience: November 3, 2023
Illinois
1 review
0 helpful votes
Follow Jenshie g.
Unfollow Jenshie g.
Send Message
Share Review
Report Review

Worse game launcher
December 2, 2023

It sucks I can't login or reset password it's saying my email is invalid when it is valid I can't reset my password because it's saying it can't utilize the database I just want to play some Fortnite but epic games sucks

Date of experience: December 2, 2023
Washington
1 review
1 helpful vote
Follow Baxter K.
Unfollow Baxter K.
Send Message
Share Review
Report Review

Bad games not epic games. Now we have to download a non-existent update. Three hours of a que nothing works

Date of experience: March 9, 2024
California
1 review
0 helpful votes
Follow Carlos R.
Unfollow Carlos R.
Send Message
Share Review
Report Review

Worst of the games ever
September 20, 2020

Don't load it it's the worst game you can download I rather watch gay porn then play this game hope they take it off from all console I will support apple hope court will make them delete the game!

Date of experience: September 20, 2020
Australia
1 review
1 helpful vote
Follow Kieren M.
Unfollow Kieren M.
Send Message
Share Review
Report Review

Dodgy
February 3, 2024

I have been reported and permanently banned but they won't tell me why.
I haven't broken code of conduct but was hacked but epic games won't talk to me.
Be aware. They are dodgy

Date of experience: February 3, 2024
Pennsylvania
1 review
0 helpful votes
Follow martin c.
Unfollow martin c.
Send Message
Share Review
Report Review

So Glitchy
August 22, 2023

My issues with Epic Games is how dang glitchy their site is. Also my fortnite account has been hacked not once but TWICE now and i use a xbox account so there is ZERO login information. This means it is completely epics fault for releasing my info. To make matters worse there is no easy fix to get someone out of your account. It is outrageous. Then when i try to reset my password it is pathetic how bad their site is. Every time i go to change from email verification to a text message verification the website just poops it's self and i have to start all over. I know its a lot to as for epic to make a working video game that isn't broken but PLEASE for the love of god fix your gd website so i can at least attempt to try and play your stupid games. I personally think that is is absolutely embarrassing for a tech company to have a broken website. The fact that the mcdonald's app on my phone has better site reliably than one of the leading tech companies is laughable. Anyways if you can't fix your game at least fix your site. Thank you :)

Date of experience: August 22, 2023

Overview

Epic Games has a rating of 1.2 stars from 542 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 131st among Gaming PC sites.

service
249
value
225
shipping
153
returns
185
quality
225
+87